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    What do you think of Webroot

    Scheduled Pinned Locked Moved IT Discussion
    33 Posts 13 Posters 6.9k Views
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    • Deleted74295D
      Deleted74295 Banned
      last edited by

      The good, the bad, the ugly and the amazing.

      Go!

      1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        We switched and have been loving it. The console is good, the support is good, the resource usage is good.

        1 Reply Last reply Reply Quote 1
        • coliverC
          coliver
          last edited by

          We switched to them a few months ago. So far so good. Deployment was silly in how simple it was to setup and get working. The web console is very informative.

          @Nic is one of their CS reps, he may be able to help you with any questions you may have.

          1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom
            last edited by

            It's an amazing product! I could not be happier, to be perfectly honest...

            1 Reply Last reply Reply Quote 0
            • Deleted74295D
              Deleted74295 Banned
              last edited by

              Met a Webroot guy at a spicecorps last night, pretty much sold me on it.

              Just have that niggling "ahhh but what do others think"

              It seems too good to be true that the product can be that good.

              thanksajdotcomT 1 Reply Last reply Reply Quote 1
              • thanksajdotcomT
                thanksajdotcom @Deleted74295
                last edited by

                @Breffni-Potter said:

                Met a Webroot guy at a spicecorps last night, pretty much sold me on it.

                Just have that niggling "ahhh but what do others think"

                It seems too good to be true that the product can be that good.

                Yup, I totally get what you mean. Amazing staff, amazing product, amazing price. What's the catch, right? Well, there is none!

                1 Reply Last reply Reply Quote 0
                • ?
                  A Former User
                  last edited by A Former User

                  I haven't tried it on Windows since I like Sophos so much. But, when I tried it on Mac OS the experience was not great. It had all kinds of issues and it wouldn't even uninstall. Had to do it manually and eventually I had to re-install the OS as there were still pieces of webroot left causing issues. I do like their staff though.

                  Deleted74295D scottalanmillerS 2 Replies Last reply Reply Quote 0
                  • Deleted74295D
                    Deleted74295 Banned @A Former User
                    last edited by

                    @thecreativeone91 Interesting, when was this? Do you remember what OS you were running?

                    ? 1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User @Deleted74295
                      last edited by

                      @Breffni-Potter said:

                      @thecreativeone91 Interesting, when was this? Do you remember what OS you were running?

                      Don't remember what version. Likely Yosemite. It wasn't very long ago.

                      1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch
                        last edited by

                        Had nothing but issues with it on my MacBook Pro.

                        It runs great on Windows. I have recommended it to clients and some use it.

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                        • Deleted74295D
                          Deleted74295 Banned
                          last edited by

                          Right, avoid mac installs then.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender
                            last edited by

                            I personally run it and I have one client running it. It's super light weight and the console is nice.

                            1 Reply Last reply Reply Quote 0
                            • KellyK
                              Kelly
                              last edited by Kelly

                              @Breffni-Potter They will be at SpiceWorld London, so you can get a more thorough demo there if you're interested.

                              Deleted74295D 1 Reply Last reply Reply Quote 0
                              • DanpD
                                Danp
                                last edited by

                                We switched to WR from Vipre a while back. Overall, I'm happy with the product. There are a few things that take getting adjusted to or that need addressing in the product:

                                • Your actions in the web panel don't occur immediately. Depending on your settings, it can take up to 24 hours for the command to be processed by the endpoint.

                                • Everything is MD5 based. You can't exclude by directory or filename. If the MD5 changes, then you have to "redo" your earlier changes to allow the new version of the app.

                                • Identity Shield modifications (allow / deny an app) occur at the endpoint level rather than the policy level.

                                1 Reply Last reply Reply Quote 0
                                • Deleted74295D
                                  Deleted74295 Banned @Kelly
                                  last edited by

                                  @Kelly said:

                                  @Breffni-Potter They will be at SpiceWorld London, so you can get a more thorough demo there if you're interested.

                                  The problem is, product demos are always biased. 🙂 They are there to show off their product and the demo I saw last night was good enough, I don't need someone to explain how it works when I can trial it.

                                  The biggest thing is, are people using it, do they like it or hate it, if they hate it, then no product demo will ever fix that, if they like it, then it just confirms what I know.

                                  KellyK 1 Reply Last reply Reply Quote 2
                                  • NicN
                                    Nic
                                    last edited by

                                    Let me know if you have any questions - happy to get you answers!

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @A Former User
                                      last edited by

                                      @thecreativeone91 said:

                                      I haven't tried it on Windows since I like Sophos so much.

                                      I'm stuck with Sophos on my Mac and am pretty unhappy with it. Can't tell if it even works but the updater definitely doesn't do anything 90% of the time.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Deleted74295
                                        last edited by

                                        @Breffni-Potter said:

                                        Right, avoid mac installs then.

                                        As I see similar issues with Sophos on Mac, maybe the issue is having a Mac!

                                        1 Reply Last reply Reply Quote 0
                                        • Deleted74295D
                                          Deleted74295 Banned
                                          last edited by

                                          But they are soooo shiney.

                                          1 Reply Last reply Reply Quote 0
                                          • NicN
                                            Nic
                                            last edited by

                                            I'll admit that our Mac version isn't as polished as the Windows version, but there is current work going on to improve it. If you do have problems on a Mac let me know and I can get you some help from the guy who specializes in Mac stuff here.

                                            JaredBuschJ 1 Reply Last reply Reply Quote 0
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