Moving Symantec Endpoint Small Business To A New Server Problem



  • I am having frustrating problems moving SEPM Small Business Edition from our (soon to be) old server to my new one.

    I've studied and attempted to follow the steps (solution 😎 here and it just doesn't seem very clear:
    http://www.symantec.com/business/support/index?page=content&id=TECH183666

    For example, when it says: Install the same version of the SEPM you have now on the new machine (1). Use the procedures described in the Disaster Recovery in order to restore the database that you backed up from the old server, as well as the configuration files.

    I've installed the same version but it says use the procedures described in the Disaster Recovery. SO I do and it says this:

    Reinstall Symantec Endpoint Protection Manager using a disaster recovery file (gathered in Step 2 above). When the Management Server Configuration Wizard runs, choose "Custom configuration" and "Use a recovery file".

    I understand what it says here but I never get the option to choose Custom Configuration and Use Recovery File.

    It also says to go to on the original server: 3.Click Policies > Policy Components > Management Server Lists > Add Management Server List

    I have no such options in my existing SEP.

    symantec02.jpg

    So, I am a little confused as to what I need to do here. In addition, I thought I handled this part (it found a recovery file from our current server that I manually copied to the new one) and I tried to restore database (again, copied the backup DB to the new server) and restore says it cannot connect to the database and it never asks me to point to it.

    Suggestions are really needed as I want to get this step done.

    Thanks!



  • SEP is bad... really bad.... Use their support. If they cant help you, ditch the product...



  • Symantec has been alerted. They are here in the community so hopefully we will see someone pop by soon.



  • I'll try to find it but there is a tool that you may need to run on your endpoints as well to clear the management server list.



  • Get disk 2 (tools) if you are using 12.1, there's a utility called Cleanwipe that will help you a lot with the transition.
    http://www.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru4#comment-9382691



  • Moving the management console is a PITA but there are just a few small configuration files that need to be imported to the new management server. I can't find my notes I used to have on this but and that link to the tool is all I have left.



  • @IRJ said:

    SEP is bad... really bad.... Use their support. If they cant help you, ditch the product...

    I would agree but we've yet to have an intrusion and it hasn't given me the typical Symantec bloat issues. Plus, we don't review our license until December, so can't afford a new license right now.



  • @Bill-Kindle said:

    Get disk 2 (tools) if you are using 12.1, there's a utility called Cleanwipe that will help you a lot with the transition.
    http://www.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru4#comment-9382691

    OK...let me check this out.



  • They also recommend the Sylink.xml...played around with that before leaving yesterday...no success yet.

    http://www.symantec.com/business/support/index?page=content&id=TECH106288


  • Vendor

    Getting this in front of our technical folks. Stay tuned...



  • I did finally get an email back from Symantec...they said the sylink process is the best:

    If have fewer clients and polices then you can follow the below mentioned steps:

    1. Export the Polices from the existing SEPM.

    2. Install the New SEPM version on the Machine.

    3. Import the Policies.

    4. Create a new test packager and test it with polices that they are working correctly.

    5. Replace the now Sylink.xml on older cleints using sylink replacer.

    6. After few minutes clients will start communicating with the new SEPM and showing online.

    Giving it a shot.



  • @garak0410 said:

    I did finally get an email back from Symantec...they said the sylink process is the best:

    If have fewer clients and polices then you can follow the below mentioned steps:

    1. Export the Polices from the existing SEPM.

    2. Install the New SEPM version on the Machine.

    3. Import the Policies.

    4. Create a new test packager and test it with polices that they are working correctly.

    5. Replace the now Sylink.xml on older cleints using sylink replacer.

    6. After few minutes clients will start communicating with the new SEPM and showing online.

    Giving it a shot.

    The instructions above omit information on entering the new SEPM server into the XML file so I assumed I change it manually...did that...ran the Skylink replacer app on my workstation and I've been waiting 10-15 minutes for my workstation to show up in the SEPM screen and nothing yet. 😞



  • @garak0410 said:

    @garak0410 said:

    I did finally get an email back from Symantec...they said the sylink process is the best:

    If have fewer clients and polices then you can follow the below mentioned steps:

    1. Export the Polices from the existing SEPM.

    2. Install the New SEPM version on the Machine.

    3. Import the Policies.

    4. Create a new test packager and test it with polices that they are working correctly.

    5. Replace the now Sylink.xml on older cleints using sylink replacer.

    6. After few minutes clients will start communicating with the new SEPM and showing online.

    Giving it a shot.

    The instructions above omit information on entering the new SEPM server into the XML file so I assumed I change it manually...did that...ran the Skylink replacer app on my workstation and I've been waiting 10-15 minutes for my workstation to show up in the SEPM screen and nothing yet. 😞

    OK...I have to export the sylink.xml from the new INSTALL and MANUALLY import it to every workstation and then it will show up on the new SEMP server. They have a "push" for it but they said it doesn't work with the latest SEMP...nice...



  • @garak0410 said:

    They also recommend the Sylink.xml...played around with that before leaving yesterday...no success yet.

    http://www.symantec.com/business/support/index?page=content&id=TECH106288

    Sylink. that's it. There's a method where you can update that file and have it point to the new host. I couldn't remember what it was called.



  • @Bill-Kindle said:

    @garak0410 said:

    They also recommend the Sylink.xml...played around with that before leaving yesterday...no success yet.

    http://www.symantec.com/business/support/index?page=content&id=TECH106288

    Sylink. that's it. There's a method where you can update that file and have it point to the new host. I couldn't remember what it was called.

    This is pretty much complete. Just need to transfer my license over and then this is done. 🙂 Thanks for all of the tips.


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