Horrible Customer Service



  • I had a VPS hosted at the same place as my website. I didn't end up using the VPS, and ended up cancelling it last year. I found out today that the recurring payment was still active on this. Even though, I canceled the VPS months ago. So I contacted PayPal and explained that to them. They refunded me the $5.

    I found out that I had a total of $15 I paid for nothing so I was going to contact my host and just have them apply that towards my hosting. They get the chargeback for $5 and suspended my Web Hosting IMMEDIATELY. My bill wasn't even due until the 21st of the month for webhosting.

    To sum everything up, they were getting an extra $5 a month for nothing. I got a refund for that and then they canceled my website which was already paid up until the 21st.



  • I am in the process of making deals with two huge lure manufacturers and then this happens. How embarrassing


  • Service Provider

    That's called extortion. You could have an attorney send them a letter stating that they must turn it back on. They can't hurt your business like that, it's illegal.


  • Service Provider

    @IRJ said:

    I am in the process of making deals with two huge lure manufacturers and then this happens. How embarrassing

    Want to share who this was so that we know who to avoid?


  • Service Provider

    I'm guessing that this was not an enterprise player.



  • Service Suspension Notification
    Actions
    Hudson Valley Host Add to contacts 5:05 PM Keep this message at the top of your inbox
    To: Joel Radon
    [email protected]
    Hudson Valley Host

    Dear Joel Radon,

    This is a notification that your service has now been suspended. The details of this suspension are below:

    Product/Service: Web Hosting - Basic
    Domain: brodystackle.com
    Amount: $5.95 USD
    Due Date: 03/22/2015
    Suspension Reason: Chargeback

    Please contact us as soon as possible to get your service reactivated.

    Kindest Regards,
    Hudson Valley Host
    www.hudsonvalleyhost.com



  • My site is back online now, because I flipped out



  • Let's say that I owed them $5 which I didn't, Don't you think they would try to contact me first before suspending my account and bringing down my website?


  • Service Provider

    @IRJ said:

    Let's say that I owed them $5 which I didn't, Don't you think they would try to contact me first before suspending my account and bringing down my website?

    Yeah, that would just be good business practice. We keep sites up six months even when people own hundreds of dollars!



  • @scottalanmiller said:

    @IRJ said:

    Let's say that I owed them $5 which I didn't, Don't you think they would try to contact me first before suspending my account and bringing down my website?

    Yeah, that would just be good business practice. We keep sites up six months even when people own hundreds of dollars!

    I just can't believe they cut the service over $5. Especially when it was a mistake on their end and they actually owe me money.


  • Service Provider

    @IRJ said:

    http://www.hudsonvalleyhost.com/

    Why are they called Hudson Valley and based in Buffalo? That's like being called Everglades and based in Atlanta.



  • @scottalanmiller said:

    @IRJ said:

    http://www.hudsonvalleyhost.com/

    Why are they called Hudson Valley and based in Buffalo? That's like being called Everglades and based in Atlanta.

    I read good things about them and used them for VPS in the past. They have their techs on chat so I can always chat if I have an issue and will actually get a tech right away. I used to really like them and recommend people to them.



  • I am so angry about it that I am shaking right now. They cut me off over $5 when they owed me money. Luckily, I was only down for 5 minutes because I have been working with the site so I noticed it right away.


  • Service Provider

    For web hosting, if it is for business purposes, I highly recommend enterprise hosts. No matter how nice a little, nobody company is, the risks are just too high. Your website is too important. I don't recommend hosting with NTG, even though I trust us not to do dumb things. Better to hire us to manage a website hosted by a big, enterprise host than to have us host it ourselves. We will, because some people need that, but it's not recommended.



  • @scottalanmiller said:

    For web hosting, if it is for business purposes, I highly recommend enterprise hosts. No matter how nice a little, nobody company is, the risks are just too high. Your website is too important. I don't recommend hosting with NTG, even though I trust us not to do dumb things. Better to hire us to manage a website hosted by a big, enterprise host than to have us host it ourselves. We will, because some people need that, but it's not recommended.

    Who would be some enterprise hosts that you recommend? I am definitely done with Hudson Valley Host


  • Service Provider

    @IRJ said:

    Who would be some enterprise hosts that you recommend? I am definitely done with Hudson Valley Host

    I am NO expert here. But I've heard good things about Blue Host, A Small Orange, MediaTemple, etc. And Rackspace, of course, but they are like $300/mo to start. So probably not what you are interested in.



  • @IRJ said:

    hudsonvalleyhost.com

    Why don't you look at a bigger one.. Rackspace, Dreamhost, Hostgator, JustHost are the usually ones if you are only doing webhosting. Rackspace will be expensive though.


  • Service Provider

    @thecreativeone91 said:

    Why don't you look at a bigger one.. Rackspace, Dreamhost, Hostgator, JustHost are the usually ones if you are only doing webhosting. Rackspace will be expensive though.

    DreamHost was in my mind but I could not remember the name.

    Haven't heard of people using HostGator, do you have direct feedback on them?

    Don't know JustHost.



  • @IRJ said:

    I had a VPS hosted at the same place as my website. I didn't end up using the VPS, and ended up cancelling it last year. I found out today that the recurring payment was still active on this. Even though, I canceled the VPS months ago. So I contacted PayPal and explained that to them. They refunded me the $5.

    I found out that I had a total of $15 I paid for nothing so I was going to contact my host and just have them apply that towards my hosting. They get the chargeback for $5 and suspended my Web Hosting IMMEDIATELY. My bill wasn't even due until the 21st of the month for webhosting.

    To sum everything up, they were getting an extra $5 a month for nothing. I got a refund for that and then they canceled my website which was already paid up until the 21st.

    See they owe me $10 since I canceled my service in december

    2015-03-04_17-31-18.png


  • Service Provider

    NTG used to use Rackspace but got better performance and features at a fraction of the cost self-hosting. So that's what we have done for years. We host a lot of sites and apps, so it makes a bit of sense for us. And we own a rather substantial infrastructure.



  • @scottalanmiller said:

    @thecreativeone91 said:

    Why don't you look at a bigger one.. Rackspace, Dreamhost, Hostgator, JustHost are the usually ones if you are only doing webhosting. Rackspace will be expensive though.

    DreamHost was in my mind but I could not remember the name.

    Haven't heard of people using HostGator, do you have direct feedback on them?

    Don't know JustHost.

    I used to use HostGator for years. For the companies I worked for it's been either Dreamhost or JustHost.. Dreamhost being much better though.


  • Service Provider

    So it sounds like DreamHost would be your "go to" standard web hosting choice?



  • I gotta have CPanel hosting.


  • Service Provider

    @IRJ said:

    I gotta have CPanel hosting.

    Why is that? What does CPanel offer?



  • @IRJ said:

    I gotta have CPanel hosting.

    Dreamhost uses a custom control panel that offers everything cpanel does and works fine. Cpanel is crazy expensive, so that may be why some hosts lack in support that have it


  • Service Provider

    I've never seen enterprise hosting using cPanel. I thought that that was almost exclusively used by little, nobody providers who couldn't make their own interface. cPanel to me is the web hosting equivalent of the little "kid in his parents' basement" ISPs of the early 1990s. You know, the sixteen year olds who bought a single T1 and a bunch of modems and called themselves an ISP and went down all the time and never worked. cPanel is that 2001 webhosting equivalent. So people with one desktop and a fast home connection can run their own "enterprise looking" web host without having to know how to actually do it.


  • Service Provider

    Not that I see that many hosts, but I know that Rackspace and MediaTemple don't use cPanel either. Do any big players use it? Seems that it would make it not cost effective at large scale once you have adequate staff.



  • @scottalanmiller said:

    @IRJ said:

    I gotta have CPanel hosting.

    Why is that? What does CPanel offer?

    I happen to like the interface and there are alot of tutorials on how to do different things



  • Godaddy uses Cpanel on linux or Plesk for windows and they are just about the worst host out there.


  • Service Provider

    @thecreativeone91 said:

    Godaddy uses Cpanel on linux or Plesk for windows and they are just about the worst host out there.

    Makes sense 😉