Pertino slow file transfer



  • As I've seen several good reviews on Pertino, I finally decided to test this. Installed on my home mac, and on our office test server, shared a folder and RDP enabled. RDP works great, but when testing the file sharing, upload & download are super slow.

    Home connection is 16mb line and office is 100mb and @ office no one is working as its after office hours here in Dubai now. Anyone faced such issues with Pertino? I am trying to copy 40MB file to the server and its been almost 5 minutes and is just 30% !



  • Being in Dubai is likely the problem. I am unaware of them having instances in the Middle East. So likely you are pumping your transfers through Europe.



  • hmm, makes sense. The current VPN solution provided to us is really bad and I was working on to put a business case and wanted to showcase Pertino as the go to route, but this is not helpful! 😞



  • Let's see if @Josh can find out if there are instances closer to you. We've had some slowness issues and they just had to rebalance where the system was located and it sped right up.



  • That would be amazing. If I could get this speed issue fixed, I might be able to convince it to be used in our company, giving us access from any device!


  • Vendor

    @Ambarishrh Have you tried Windows to Windows? We've seen some serious challenges with SMB shares from Windows to Mac. If performance is the same then it could be latency as you're probably connecting to a vSwitch in Amsterdam, but we've even heard good things from users in South Africa, so I'm guessing it has to do with protocol.



  • I will try it from a Windows machine, but we have mix of both Windows and Mac. My friend tried from India, from Windows but even that was slow, he was using a home Ian dongle internet with 5 Mb speed.



  • Now tested from windows, after a minute, I saw that out of 3MB download, 16% then shows calculating, and 4th minute went on till 98 and finished almost at 5 mnts! It is slow



  • @Ambarishrh I've never really used it for file transfers. Well not for transfers where I need to monitor the speed. I make use of it for background transfers and for AD connect at clients.



  • Yeah, we don't use it for typical file transfer stuff either.



  • Fle sharing was one of the features shown in Pertino website.



  • @Ambarishrh said:

    Fle sharing was one of the features shown in Pertino website.

    Yes, they push that and remote desktop primarily. I don't see either as the big core features. AD is the biggest feature for me, and application publishing.


  • Vendor

    @Ambarishrh Can you email me the email address you used to set up the network? I'll look at the vswitch. [email protected]



  • @Josh said:

    Thank you, sent an email with the details



  • I have had seriously slow transfers from Windows to Linux over Pertino, even with a solid pipe and connection. I also notice that if your files are small, but you have a large number of them, say thousands, it can go slow as well.



  • Noticed this when I transferred my Wordpress site files from my laptop, running 8.1 Pro, over Pertino to a AWS server running Ubuntu 14.04.



  • Honestly ML rocks! 🙂

    @Josh has initiated a support request to check on this issue.

    During the initial checks, a ping result:

    Reply from 2001:470:813b::4abf:0:202: time=305ms
    Reply from 2001:470:813b::4abf:0:202: time=981ms
    Reply from 2001:470:813b::4abf:0:202: time=1188ms
    Reply from 2001:470:813b::4abf:0:202: time=1407ms

    Ping statistics for 2001:470:813b::4abf:0:202:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 305ms, Maximum = 1407ms, Average = 970ms

    This is accessing the server in Dubai from my home in Dubai 16mb @home and 100mb @office!


  • Vendor

    @thanksaj How long ago did you experience that?



  • @Josh said:

    @thanksaj How long ago did you experience that?

    It was on the 16th.



  • I would say this on every post I guess, ML rocks! 🙂

    New ping reports:

    C:\Users\Administrator>ping flip03

    Pinging flip03 [50.203.224.3] with 32 bytes of data:
    Reply from 50.203.224.3: bytes=32 time=284ms TTL=128
    Reply from 50.203.224.3: bytes=32 time=282ms TTL=128
    Reply from 50.203.224.3: bytes=32 time=287ms TTL=128
    Reply from 50.203.224.3: bytes=32 time=281ms TTL=128

    Ping statistics for 50.203.224.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 281ms, Maximum = 287ms, Average = 283ms

    Transfer of 3mb files takes 2 mins when compared to previous result of 5 mnts! 🙂

    Pertino support is awesome! Am still talking to the support team to see if theres anything else to be done and see a better transfer.


  • Vendor

    @thanksaj Do either of the end points have a Pertino version 370 or less? We made enhancements to connectivity for Linux devices post-370.



  • @Josh said:

    @thanksaj Do either of the end points have a Pertino version 370 or less? We made enhancements to connectivity for Linux devices post-370.

    The Windows machine has 370 and hasn't updated automatically like it normally does. The Linux box has 410 I believe.


  • Vendor

    @thanksaj Try manually upgrading via the ptray on the Windows box.



  • @Josh said:

    @thanksaj Try manually upgrading via the ptray on the Windows box.

    ok, will do



  • @Josh said:

    @thanksaj Try manually upgrading via the ptray on the Windows box.

    The Upgrade option is greyed out on my Windows boxes...



  • Installing the update manually