Outlook 2013 IMAP Issue
bsouder last edited by bsouder
Breaking this out of another thread so it is easier to find.
Most of the Outlook IMAP issues are related to the plugin's - weeks of playing with them with others with the same problem to get it stable.
FILE -> OPTIONS
Then select the Add-Ins tab on the left.
Bottom of the next window - Manage COM-Add-In (GO) Click the GO
Turn Everything off except your AV Software Add-In and the search if you need it.
Also - make sure the setup of the IMAP is rooted in Inbox. Before you do this make sure you have your calendar and contacts backed up as it will delete everything in the account and re-download. (See below for moving calendar and contacts)
FILE -> ACCOUNT SETTINGS -> MANAGE ACCOUNT
MORE SETTINGS (Bottom Right) -> ADVANCED TAB
Middle of the page - Folders (Root Folder Path) INBOX
You also want to move your calendar and contacts out of the IMAP into a PST.
From the HOME tab on the mail Outlook page: Second button in is the NEW Item button - it has a drop down arrow. Click the drop down - then more items - select Outlook Data file at the very bottom. I usually move this out of the user profile to C:\DATA\OUTLOOK - if you have more than one user on the workstation C:\DATA\USER\OUTLOOK
I usually name the new PST something like calendar or contacts depending on what is more important to the user. This should mount the PST as well.
Next go to the calendar for the current user. Click VIEW TAB. Then select the change view drop down and select list. You should be able to see everything in the calendar. If they have anything, just select all and copy he data to the calendar in the new PST. Do the same for the contacts.
Close outlook. to START -> CONTROL PANEL -> MAIL.. In the MAIL windows - select DATA FILES. Set the new PST for the calendar to the default data file. Close both of the windows and open outlook again.
Removing the Calendar and Contacts from the IMAP folder seems to solve a lot of issues as well with synchronization of folders. To be sure you are getting all of your folders and sub-folders, From the main Outlook page go to the folder tab. Then select IMAP folders. In the IMAP folders window - top right select Query. You should see the folders populate. Then select ok. Go to the Send/Receive tab and select **SEND AND RECEIVE ALL FOLDERS **on the left. This should finish updating all folder and they should stay in sync.
Let me know if you have any questions.
nadnerB last edited by
This will be a "fun" fix to deploy for our admin staff, if it does resolve the issue
bsouder last edited by
I have had great results with this and the other people in the thread I worked with reported similar results.