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    Can't Install Dropbox

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    • thanksajdotcom
      thanksajdotcom last edited by

      Not sure what happened but I am suddenly incapable of getting Dropbox working on my PC.
      Windows 8.1 Pro x64
      Joined to domain and I am a logging in as a domain admin

      It was working fine and then I went to open the program and couldn't. After noticing my files were there but they were not syncing the changes past a certain date (not sure what that was but around the end of January), I uninstalled and tried reinstalling. I was able to reinstall but still cannot launch the program. Tried uninstalling with Revo but that didn't do it. I have installed the program using Ninite, the installer, and the offline installer. Nothing works. The issue is that now the installer completes but the actual setup for the program goes through on the first run for connecting your account and pointing where you want the folder to go. This is quite irritating and I could use some advice. I appreciate it!

      Thanks,
      A.J.

      nadnerB 1 Reply Last reply Reply Quote 0
      • scottalanmiller
        scottalanmiller last edited by

        Maybe the firewall is causing a problem?

        thanksajdotcom 1 Reply Last reply Reply Quote 0
        • nadnerB
          nadnerB @thanksajdotcom last edited by

          Can you delete computer association from your dropbox account?

          thanksajdotcom 1 Reply Last reply Reply Quote 0
          • StrongBad
            StrongBad last edited by

            That's very odd. Have never seen an issue like that with Dropbox before.

            Rob Dunn 1 Reply Last reply Reply Quote 0
            • Rob Dunn
              Rob Dunn @StrongBad last edited by

              You don't have any whitelisting rules (or something to protect against Cryptolocker) set do you? Dropbox will operate out of %appdata% - although I'm not sure at what capacity, but this is something you can check for. I know the auto-updater does...

              Dashrender thanksajdotcom 2 Replies Last reply Reply Quote 1
              • Dashrender
                Dashrender @Rob Dunn last edited by

                @Rob-Dunn said:

                You don't have any whitelisting rules (or something to protect against Cryptolocker) set do you? Dropbox will operate out of %appdata% - although I'm not sure at what capacity, but this is something you can check for. I know the auto-updater does...

                I was thinking this or your AV could be an issue.

                1 Reply Last reply Reply Quote 0
                • gjacobse
                  gjacobse last edited by

                  You mention that you have joined a domain - Could there be domain rules prevent this software from being installed?

                  thanksajdotcom 1 Reply Last reply Reply Quote 0
                  • thanksajdotcom
                    thanksajdotcom @scottalanmiller last edited by

                    @scottalanmiller said:

                    Maybe the firewall is causing a problem?

                    Nothing has changed. It worked then it didn't...

                    1 Reply Last reply Reply Quote 0
                    • thanksajdotcom
                      thanksajdotcom @nadnerB last edited by

                      @nadnerB said:

                      Can you delete computer association from your dropbox account?

                      Tried that...the issue is that I can't open the program after it installs...

                      1 Reply Last reply Reply Quote 0
                      • thanksajdotcom
                        thanksajdotcom @Rob Dunn last edited by

                        @Rob-Dunn said:

                        You don't have any whitelisting rules (or something to protect against Cryptolocker) set do you? Dropbox will operate out of %appdata% - although I'm not sure at what capacity, but this is something you can check for. I know the auto-updater does...

                        Yup, which I found weird but that's how it works...I run Webroot EP so nothing I know of...

                        Rob Dunn 1 Reply Last reply Reply Quote 0
                        • thanksajdotcom
                          thanksajdotcom @gjacobse last edited by

                          @g.jacobse said:

                          You mention that you have joined a domain - Could there be domain rules prevent this software from being installed?

                          Shouldn't be...I haven't set anything as such...

                          1 Reply Last reply Reply Quote 0
                          • Rob Dunn
                            Rob Dunn @thanksajdotcom last edited by

                            @thanksaj

                            Try disabling Webroot while you perform the update (or any other active scanning apps if you have them)...doubt that would be it, but it's worth a try.

                            thanksajdotcom 1 Reply Last reply Reply Quote 0
                            • thanksajdotcom
                              thanksajdotcom @Rob Dunn last edited by

                              @Rob-Dunn said:

                              @thanksaj

                              Try disabling Webroot while you perform the update (or any other active scanning apps if you have them)...doubt that would be it, but it's worth a try.

                              One step ahead of you....I disabled Webroot and I'm running the installer again...I couldn't open the app still so we'll see...

                              1 Reply Last reply Reply Quote 0
                              • thanksajdotcom
                                thanksajdotcom last edited by

                                Ok, by some miracle I got Dropbox to open, which I've been able to in the past, but...I can't configure the account to link it to or where to store the physical files...want to move it to my 😧 drive but can't...can't link or unlink it from a non-existent account...GGRRR!!

                                upload-86dc84db-06ee-4fd6-897d-f8499c821749

                                1 Reply Last reply Reply Quote 0
                                • thanksajdotcom
                                  thanksajdotcom last edited by

                                  Opened a help ticket with Dropbox support. They said to allow 1-3 business days for response...GRR!!

                                  StrongBad 1 Reply Last reply Reply Quote 0
                                  • StrongBad
                                    StrongBad @thanksajdotcom last edited by

                                    @thanksaj said:

                                    Opened a help ticket with Dropbox support. They said to allow 1-3 business days for response...GRR!!

                                    You are on a free plan, I assume?

                                    thanksajdotcom 1 Reply Last reply Reply Quote 0
                                    • thanksajdotcom
                                      thanksajdotcom @StrongBad last edited by

                                      @StrongBad said:

                                      @thanksaj said:

                                      Opened a help ticket with Dropbox support. They said to allow 1-3 business days for response...GRR!!

                                      You are on a free plan, I assume?

                                      Yeah, but I've been a member for close to a decade...never had an issue like this before...

                                      Dashrender 1 Reply Last reply Reply Quote -1
                                      • Dashrender
                                        Dashrender @thanksajdotcom last edited by

                                        @thanksaj said:

                                        @StrongBad said:

                                        @thanksaj said:

                                        Opened a help ticket with Dropbox support. They said to allow 1-3 business days for response...GRR!!

                                        You are on a free plan, I assume?

                                        Yeah, but I've been a member for close to a decade...never had an issue like this before...

                                        So, do you expect faster service just because you've been with them for 10 years? I wouldn't, I'm on a free account, they will get to me when they get to me.. if I want faster service.. I need to give them a reason.. and parting with some of my cash is just that reason.

                                        thanksajdotcom 1 Reply Last reply Reply Quote 2
                                        • scottalanmiller
                                          scottalanmiller last edited by

                                          In fact, being "free" for ten years makes you the biggest drain on their resources. You are free and always free, unlike someone new to the free account that might be on their way to a paid account.

                                          1 Reply Last reply Reply Quote 1
                                          • thanksajdotcom
                                            thanksajdotcom @Dashrender last edited by

                                            @Dashrender said:

                                            @thanksaj said:

                                            @StrongBad said:

                                            @thanksaj said:

                                            Opened a help ticket with Dropbox support. They said to allow 1-3 business days for response...GRR!!

                                            You are on a free plan, I assume?

                                            Yeah, but I've been a member for close to a decade...never had an issue like this before...

                                            So, do you expect faster service just because you've been with them for 10 years? I wouldn't, I'm on a free account, they will get to me when they get to me.. if I want faster service.. I need to give them a reason.. and parting with some of my cash is just that reason.

                                            No, I was just stating a fact. I'm aware of how support works...

                                            JaredBusch 1 Reply Last reply Reply Quote 0
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