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    Got tired of waiting for someone to update their subcategories plugin. for Helpdesk V2...

    Self Promotion
    spiceworks
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    • Rob Dunn
      Rob Dunn last edited by scottalanmiller

      ...so, I wrote my own!

      The major benefit? Building your menu structure is dead easy compared to before. It's all XML based. You can report on your data. Since I am storing the menu selections in generic-named fields, you can imagine how much easier reporting would be compared to having a category called 'Software,' then another attribute called 'Microsoft Office,' etc. Waaay easier, IMHO.

      It supports your existing categories too!

      In the app:
      2015-01-13_18_04_58-Greenshot.png

      In the new ticket form:
      2015-01-13_18_07_01-Greenshot.png

      In the user portal:
      2015-01-13_08_54_35-Home___Liebovich_Steel___Aluminum_Co..png

      Check it out and let me know how it works out for you - - - I need feedback! @Bill-Kindle has tried it, so should you!

      http://community.spiceworks.com/plugin/1654

      lance 1 Reply Last reply Reply Quote 11
      • scottalanmiller
        scottalanmiller last edited by

        Excellent work!

        Rob Dunn 1 Reply Last reply Reply Quote 2
        • Rob Dunn
          Rob Dunn @scottalanmiller last edited by Rob Dunn

          @scottalanmiller Thanks!

          I know you had responded in the other thread too..., so double-thanks!

          I wanted to plug (pun intended) my stuff so I can get some feedback - and, I'm kinda proud of the thing... 🙂

          1 Reply Last reply Reply Quote 2
          • nadnerB
            nadnerB last edited by

            That's tops! I have categories set up as "Software - xxx" and "Hardware - xxx". Yay for awespme plugins!

            1 Reply Last reply Reply Quote 1
            • Reid Cooper
              Reid Cooper last edited by

              Very cool stuff, I must say. Good work.

              1 Reply Last reply Reply Quote 2
              • Bill Kindle
                Bill Kindle last edited by

                I've been using this plugin for a week and it's very stable. Doesn't take much to customize either.

                1 Reply Last reply Reply Quote 2
                • JaredBusch
                  JaredBusch last edited by

                  If I used SW helpdesk I would try this!

                  scottalanmiller 1 Reply Last reply Reply Quote 7
                  • scottalanmiller
                    scottalanmiller @JaredBusch last edited by

                    @JaredBusch said:

                    If I used SW helpdesk I would try this!

                    Yeah, same problem here.

                    1 Reply Last reply Reply Quote 5
                    • Reid Cooper
                      Reid Cooper last edited by

                      Ditto.

                      1 Reply Last reply Reply Quote 0
                      • thanksajdotcom
                        thanksajdotcom last edited by

                        I also raise my hand to that motion...

                        1 Reply Last reply Reply Quote 1
                        • Rob Dunn
                          Rob Dunn last edited by

                          Thanks everyone! I don't have the best javascript chops, but I can hack it to get it to work.

                          On a side note regarding Javascript, does anyone have any good resources for coding styles/best practices?

                          1 Reply Last reply Reply Quote 0
                          • scottalanmiller
                            scottalanmiller last edited by

                            What about the book "JavaScript the Good Parts"

                            tonyshowoff 1 Reply Last reply Reply Quote 1
                            • dengelhardt
                              dengelhardt last edited by

                              Going to try adding this tomorrow

                              1 Reply Last reply Reply Quote 1
                              • lance
                                lance @Rob Dunn last edited by

                                @Rob-Dunn Awesome! Thanks!

                                1 Reply Last reply Reply Quote 0
                                • Chamele0n
                                  Chamele0n last edited by

                                  Looks really cool Rob. I'll have to check it out.

                                  1 Reply Last reply Reply Quote 0
                                  • Bob Beatty
                                    Bob Beatty last edited by

                                    Love that portal - I'm also in the same boat - don't use SpiceWorks helpdesk any longer.

                                    1 Reply Last reply Reply Quote 2
                                    • tonyshowoff
                                      tonyshowoff @scottalanmiller last edited by

                                      @scottalanmiller said:

                                      What about the book "JavaScript the Good Parts"

                                      I also recommend this book to everyone I can.

                                      1 Reply Last reply Reply Quote 0
                                      • Rob Dunn
                                        Rob Dunn last edited by

                                        By the way - the latest update adds subcategories to custom forms!

                                        tonyshowoff 1 Reply Last reply Reply Quote 1
                                        • tonyshowoff
                                          tonyshowoff @Rob Dunn last edited by

                                          @Rob-Dunn said:

                                          By the way - the latest update adds subcategories to custom forms!

                                          You just don't know when to quit, do you?!

                                          1 Reply Last reply Reply Quote 2
                                          • dafyre
                                            dafyre last edited by

                                            I use this plugin on SW too. It is great!

                                            1 Reply Last reply Reply Quote 0
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