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    Michael's Keyboard Broke?

    Scheduled Pinned Locked Moved IT Discussion
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    • Minion QueenM
      Minion Queen
      last edited by Minion Queen

      So, this is me, Mike Ralston, posting from my mother's account, at her PC, because my keyboard entirely stopped working. I know what you might be thinking: The keyboard died. Well, the Spacebar and CapsLock keys still work. Same with any other keyboard I plug into it. Same even with the On-Screen keyboard within Windows 8.1. I can't log in, and I can't do much of anything. The keyboard works fine in BIOS, but that's it. To clarify, I've reset BIOS, tried every USB port on the PC, tried disconnecting all other devices except the monitor, tried even doing it without the monitor, tried to single out certain ones, unplugged the internal front-panel connectors, and even updating BIOS. It is clearly a Windows issue, and is software controlled. Is there a hotkey that does this, that is unbeknownst to me? Please help!

      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        I wonder if you have a virus. Try downloading a scanner that runs from a disk (Windows Defender Offline is what I mostly use) and try that.

        1 Reply Last reply Reply Quote 0
        • gjacobseG
          gjacobse
          last edited by

          Is this the USB keyboard?

          I have run into a time or two where the USB host Controller will have a hiccup, even with a reboot it doesn't resolve.

          You'll need to uninstall all the USB devices,.. USB controller , unplug all USB devices and then plug them back in.

          At least,.. that is a best guess - as I've had this happen to Printers.

          Minion QueenM 1 Reply Last reply Reply Quote 0
          • Minion QueenM
            Minion Queen @gjacobse
            last edited by

            @g.jacobse Is there a way to do this, when I cannot log into Windows?

            1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse
              last edited by

              Sadly, not that I know of. You have to get into the device manager in order to uninstall the USB devices.

              As @Dashrender mentioned, you may wish to check to see if a virus or rootkit.

              1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender
                last edited by

                Since the onscreen keyboard has the same problem, it would be really odd if the USB controller was to blame.

                1 Reply Last reply Reply Quote 0
                • NicN
                  Nic
                  last edited by

                  Smells like a prank to me 🙂

                  1 Reply Last reply Reply Quote 3
                  • coliverC
                    coliver
                    last edited by

                    Download a liveCD of something (anything really) and test and see if that fixes the issue.

                    If the On-Screen keyboard is having the same issue... then something very strange is going on. Check and see if there is a virus or rootkit.

                    Minion QueenM 1 Reply Last reply Reply Quote 0
                    • Minion QueenM
                      Minion Queen @coliver
                      last edited by

                      @coliver If there's a Virus or a similar issue, I'm going to need to re-install anyways, so that's what I'm going to do I guess.

                      1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom
                        last edited by

                        Probably a driver issue. Then again, the on-screen keyboard too? Very possibly malware, but what have you been downloading...

                        1 Reply Last reply Reply Quote 0
                        • Minion QueenM
                          Minion Queen
                          last edited by

                          This is actually me now. He went down after dinner and now the thing is working. I would guess malware.

                          thanksajdotcomT 1 Reply Last reply Reply Quote 2
                          • thanksajdotcomT
                            thanksajdotcom @Minion Queen
                            last edited by

                            @Minion-Queen said:

                            This is actually me now. He went down after dinner and now the thing is working. I would guess malware.

                            If he boots into safe mode, does it still act screwy?

                            1 Reply Last reply Reply Quote 0
                            • Minion QueenM
                              Minion Queen
                              last edited by

                              Everything is working fine now. He is running malwarebytes now

                              thanksajdotcomT 1 Reply Last reply Reply Quote 0
                              • thanksajdotcomT
                                thanksajdotcom @Minion Queen
                                last edited by

                                @Minion-Queen said:

                                Everything is working fine now. He is running malwarebytes now

                                Oh good

                                1 Reply Last reply Reply Quote 0
                                • nadnerBN
                                  nadnerB
                                  last edited by

                                  I was going to suggest testing via RDP but it's sorted.

                                  1 Reply Last reply Reply Quote 0
                                  • Mike RalstonM
                                    Mike Ralston
                                    last edited by

                                    So no Malware or anything, but my PC is being EXTREMELY slow, for no discernable reason.

                                    nadnerBN coliverC 2 Replies Last reply Reply Quote 0
                                    • nadnerBN
                                      nadnerB @Mike Ralston
                                      last edited by nadnerB

                                      @Mike-Ralston said:

                                      So no Malware or anything, but my PC is being EXTREMELY slow, for no discernable reason.

                                      What are the internal temps like?
                                      What type of drive is your OS sitting on?

                                      Edit: I'm curious 😄

                                      1 Reply Last reply Reply Quote 0
                                      • coliverC
                                        coliver @Mike Ralston
                                        last edited by

                                        @Mike-Ralston said:

                                        So no Malware or anything, but my PC is being EXTREMELY slow, for no discernible reason.

                                        Possibly a failing drive or memory module? Try doing a memtest on it to see if that is the case... although that wouldn't account for the odd keyboard issue.

                                        1 Reply Last reply Reply Quote 1
                                        • thanksajdotcomT
                                          thanksajdotcom
                                          last edited by

                                          I would run a repair on Windows. Sounds like you've got some corruption on your OS.

                                          1 Reply Last reply Reply Quote 0
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