ESX Appliance?
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@JaredBusch does have a point though. that article you linked to @scottalanmiller has
The scenario that is described in this topic is only supported for original equipment manufacturers (OEMs).
right in the top notes area.
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You're correct. It being in that box made my eyes scan right over it.
On a technical level, it's fully supported. It's all politics that make it not supported. Unless you buy support from Microsoft (who actually does that) it's not really a factor.
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True, but when the shit really does hit the fan I have opened 3-5 cases with MS in the past 12 years and I'd really be in a pickle if I called and they simply said - oh.. you're using a self installed flash drive install... we're sorry, please call back when you reinstall that directly on disk.
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@Dashrender said:
True, but when the shit really does hit the fan I have opened 3-5 cases with MS in the past 12 years and I'd really be in a pickle if I called and they simply said - oh.. you're using a self installed flash drive install... we're sorry, please call back when you reinstall that directly on disk.
Really? I've never worked with a company that went to Microsoft for support before except in the Fortune 100 space and only then in very rare cases. Never seen a SMB do it.
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I should clarify, that's for software. For hosted services, yes, cases with MS all of the time. Very different thing, though.
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Has anyone ever actually had Microsoft pull a "we don't support that because you can't prove which person did the install" no you? I feel like we have a problem where people don't trust their vendors, yet rely on them completely and choose them based on trusting them. If Microsoft is so little trusted to provide support and we assume that they will be petty and look for any reason to refuse support (remember they only get paid if they are willing to provide support) then why would we be doing business with them in the first place?
I have never gotten this impression of Microsoft. Are people really seeing them trying to weasel out of support at every opportunity?
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@scottalanmiller said:
Really? I've never worked with a company that went to Microsoft for support before except in the Fortune 100 space and only then in very rare cases. Never seen a SMB do it.
Yes really. The first time was when I was installing MS updates around 10 years ago, the RAID driver failed and my system wouldn't boot. After 8 hours on the phone we finally had it fixed.
Another time was similar, Windows update problem, this time I was my fault, changed the wrong directory - my google-fu failed me, opened a ticket with MS and within 20 mins I was back up and running.
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@scottalanmiller said:
I have never gotten this impression of Microsoft. Are people really seeing them trying to weasel out of support at every opportunity?
No, I've never had MS weasel out of support, but then again I've only called 3-5 times as I mentioned.
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@Dashrender said:
No, I've never had MS weasel out of support, but then again I've only called 3-5 times as I mentioned.
I just think that it is an unlikely scenario. I totally appreciate customers who have had vendors pull this crap because they make their money off of a single sale and never deal with you again and their goal is to lower their support costs by finding loopholes. Microsoft isn't that company. They want their products to work, they want their customers to be happy and they get paid to provide support.
That the installation method is officially supported for OEMs (do you qualify as an OEM if you qualify to use an OEM license? Maybe you do) and only not for non-OEMs means that as a process, it is officially supported. It's unlikely that Microsoft would be looking for excuses at all, and certainly not one where they would have to trick you into disclosing who did the install.
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@scottalanmiller said:
Has anyone ever actually had Microsoft pull a "we don't support that because you can't prove which person did the install" no you?
That is not the point. Until Microsoft changes their stance, it is not supported. That is a fact. Stating what some one recommends does not change that fact.
You (mister literal interpretation of every term) should appreciate that fact.
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@JaredBusch said:
That is not the point. Until Microsoft changes their stance, it is not supported.
Okay, it's not supported as a method, it is supported as a technology (the fact that it is on SD is supported, just not how it got there) but it is what their rep recommends. So they have an internal conflict between recommendation, support and road to achieve that goal.
