All My Programs are Gone...Can You Connect and Fix That?



  • Here's something to entertain everyone....

    Yesterday one of the guys that works for me got a call from a newly installed executive at one of our remote sites who had been given a Surface Pro 3 tablet the previous day. The call was about the type cover not working, and according to what the user had read online, he needed to restore his Surface to an earlier time. Well, the technician walked him through what he needed to do to restore his system to a previous day (a day before the update that broke the keyboard was installed). The technician hung up the phone, thinking it was ok to close the ticket.

    Fast forward a few minutes. The technician comes to my office and says there is a big problem. He then continued to tell me that the user in question had factory reset his Surface Pro 3. But hey, at least the keyboard works, right? The technician and I were so frustrated all we could do was laugh about it.

    The technician in question had to spend part of today setting up that Surface...again. But the Surface is now setup like it was the first time, and this time, we have an image of the Surface as a fail safe. You're probably wondering why the user in question had rights do do what he did. Well, that's more of a cultural thing that I was not able to change.



  • Oh noes! Directors with admin rights!

    HIDE!



  • @nadnerB said:

    Oh noes! Directors with admin rights!

    HIDE!

    I tried to fight it and lost.



  • ROFL well to be honest cause it wasn't me this time 😛



  • @NetworkNerd said:

    Well, that's more of a cultural thing that I was not able to change.

    Then the trick is to describe the incident as "as desired", not as a problem.



  • Management...fail.



  • @scottalanmiller said:

    @NetworkNerd said:

    Well, that's more of a cultural thing that I was not able to change.

    Then the trick is to describe the incident as "as desired", not as a problem.

    ah ha, I "see" what you did there!



  • How do you prevent users from doing a factory reset of a PC? It's not something I do, or even thought about until now.



  • @Carnival-Boy said:

    How do you prevent users from doing a factory reset of a PC? It's not something I do, or even thought about until now.

    Agreed.



  • @Carnival-Boy said:

    How do you prevent users from doing a factory reset of a PC? It's not something I do, or even thought about until now.

    BIOS password and block booting from external devices and don't put a restore option on the disk.



  • It is pretty hard to protect against users doing stupid things at the hardware level.



  • @Carnival-Boy said:

    How do you prevent users from doing a factory reset of a PC? It's not something I do, or even thought about until now.

    This looks like a job for Captain Group Policy! 😃



  • @nadnerB said:

    @Carnival-Boy said:

    How do you prevent users from doing a factory reset of a PC? It's not something I do, or even thought about until now.

    This looks like a job for Captain Group Policy! 😃

    Unless you know of a way to stop someone from putting a disc into their computer and booting to it, I can't think of any foolproof way.



  • @thanksaj said:

    @nadnerB said:

    @Carnival-Boy said:

    How do you prevent users from doing a factory reset of a PC? It's not something I do, or even thought about until now.

    This looks like a job for Captain Group Policy! 😃

    Unless you know of a way to stop someone from putting a disc into their computer and booting to it, I can't think of any foolproof way.

    Set the hdd as primary boot device, Lock the BIOS.

    In saying that, nothing is foolproof to the sufficiently talented fool.
    😃



  • Yeah, you could remove the harddrive and install from another device to it and replace it. Huge pain, but could be done.