Can't Add any O365 Licenses to Existing Subscriptions
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We're having a really strange issue this morning. For any existing O365 subscription we have, we cannot add licenses to it. As you can see we have 55 O365 ProPlus licenses. The option to add more licenses is completely gone. And the interesting part is it is gone for every subscription we have (ProPlus, Visio Pro, Project Pro). The option to purchase is only there for products to which we are not currently subscribed.
All my subscriptions show to be active. Has anyone else seen this (specifically today)?
I put in a ticket with MS for this.
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I put in a ticket with MS, so we will see what happens.
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Try flushing your cache.
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@Dashrender said:
Try flushing your cache.
We tried that with no success and did verify we see the same thing on different computers when logging into the portal from Chrome and IE.
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I am also having that issue this morning. Needed to add for a client and couldn't so there is just an admin panel issue of some sort. I also put in a ticket.
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Oh great, sounds like fun.
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Microsoft broke the panel! YEAH!
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I added a new subscription about 3 weeks ago to mine and it worked fine then.
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Yeah I do it like once a week at least for someone. But today it's just not working.
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@Minion-Queen said:
Yeah I do it like once a week at least for someone. But today it's just not working.
It seems like we need to add or change something once per week as well (sometimes more often). This is the first we have noticed it.
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@Minion-Queen said:
Yeah I do it like once a week at least for someone. But today it's just not working.
I just got a call from Microsoft. Try going to Billing -> Subscriptions. Click on the subscription whose licenses need to be increased, and then click Change License Quantity on the far right. The link is kind of small, but it will take you to a screen where you can add licenses to the subscription you have very easily. It worked for me.
