Printer in non-domain environment connected but not printing.
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@Bill-Kindle The workgroup is still labeled as WORKGROUP so I am going to assume that no changes have been made to construct any logical network. Just two computers and a printer hooked up to a router.
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As far as Join.Me, I would just switch and use TeamViewer temporarily. Much more capability and control that way.
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@FiyaFly Here's what I'm talking about: http://windows.microsoft.com/en-us/windows/homegroup-help#homegroup-start-to-finish=windows-7&v1h=win81tab1&v2h=win7tab1
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Yeah, I would check the workgroup settings. Sometimes you can see things on the network but can't access them if something goes screwy there. And never assume anything.
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That's one possibility @art_of_shred .
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Is the laptop able to get online, etc? Are you remoted into it at the moment, or the desktop?
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Once I can get ahold of someone onsite to close Event Viewer, I can keep finding more information. I am aware of Homegroups, I just have no current access to check due to Join.me.
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@thanksaj I am currently in the laptop
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@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
While we're at it, can you tell us the make and model of the printer, as well as the driver being used?
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
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Also, I'm assuming this is an x64 machine?
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
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@Bill-Kindle said:
@FiyaFly Are both of these systems on the same Home Group?
The laptop is not in a homegroup. The wifi is set to 'work' and Windows says it cannot join a homegroup until the network location is set to home.
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@FiyaFly said:
@Bill-Kindle said:
@FiyaFly Are both of these systems on the same Home Group?
The laptop is not in a homegroup. The wifi is set to 'work' and Windows says it cannot join a homegroup until the network location is set to home.
Technically you can change it from work to home but there is no need to.
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
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@thanksaj said:
Also, I'm assuming this is an x64 machine?
x64, yes. Sorry, almost missed this reply.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
