Printer in non-domain environment connected but not printing.



  • We have a client who is in a non-domain environment running Win7 home premium on 2 computers. I am told the printer they are connected to is networked and they are connecting to it that way.

    They have a desktop and a laptop. The desktop can print to the printer just fine, however the desktop cannot access the laptop. The laptop says the printer is connected and online, but when attempting to send even a test page, the printer does not print it. Eventually the job times out and just says error. The printer never says it is offline, it just does not print.

    Any ideas? I am in this pc through Join.me, which becomes a real pain when you try to access system windows. I cannot have mouse control when there is a system window open, such as Services (already tried restarting the print spooler) or Event Viewer(was going to see if anything showed up there)

    They tell me they have already reinstalled the software for the printer.



  • @FiyaFly Are both of these systems on the same Home Group?



  • @Bill-Kindle The workgroup is still labeled as WORKGROUP so I am going to assume that no changes have been made to construct any logical network. Just two computers and a printer hooked up to a router.



  • As far as Join.Me, I would just switch and use TeamViewer temporarily. Much more capability and control that way.





  • Yeah, I would check the workgroup settings. Sometimes you can see things on the network but can't access them if something goes screwy there. And never assume anything.



  • That's one possibility @art_of_shred .



  • Is the laptop able to get online, etc? Are you remoted into it at the moment, or the desktop?



  • Once I can get ahold of someone onsite to close Event Viewer, I can keep finding more information. I am aware of Homegroups, I just have no current access to check due to Join.me.



  • @thanksaj I am currently in the laptop



  • @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?



  • @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.



  • @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.



  • @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    While we're at it, can you tell us the make and model of the printer, as well as the driver being used?



  • @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    I can ping it. Just regained access



  • Also, I'm assuming this is an x64 machine?



  • @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    I can ping it. Just regained access

    Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.



  • @Bill-Kindle said:

    @FiyaFly Are both of these systems on the same Home Group?

    The laptop is not in a homegroup. The wifi is set to 'work' and Windows says it cannot join a homegroup until the network location is set to home.



  • @FiyaFly said:

    @Bill-Kindle said:

    @FiyaFly Are both of these systems on the same Home Group?

    The laptop is not in a homegroup. The wifi is set to 'work' and Windows says it cannot join a homegroup until the network location is set to home.

    Technically you can change it from work to home but there is no need to.



  • @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    I can ping it. Just regained access

    Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.

    The HP Photosmart 7520 returns on a ping -a as HPC5799A



  • @thanksaj said:

    Also, I'm assuming this is an x64 machine?

    x64, yes. Sorry, almost missed this reply.



  • @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    I can ping it. Just regained access

    Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.

    The HP Photosmart 7520 returns on a ping -a as HPC5799A

    Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?



  • Stand by. Hating Join.me and installing LMI.



  • @FiyaFly said:

    Stand by. Hating Join.me and installing LMI.

    Lol. Good man.



  • @FiyaFly said:

    Stand by. Hating Join.me and installing LMI.

    Same company 😞



  • @Bill-Kindle said:

    @FiyaFly said:

    Stand by. Hating Join.me and installing LMI.

    Same company 😞

    Yeah, but Join.me has a lot of restrictions on what it can access in Windows. LMI gets installed so it has much more accessibility.
    So, after a process that was much more complicated than it should have been. I am now in LMI.



  • @FiyaFly said:

    @Bill-Kindle said:

    @FiyaFly said:

    Stand by. Hating Join.me and installing LMI.

    Same company 😞

    Yeah, but Join.me has a lot of restrictions on what it can access in Windows. LMI gets installed so it has much more accessibility.
    So, after a process that was much more complicated than it should have been. I am now in LMI.

    Join.me is really only intended for view support. Can't do anything admin on it, which is why there is LMI.



  • @FiyaFly said:

    @Bill-Kindle said:

    @FiyaFly said:

    Stand by. Hating Join.me and installing LMI.

    Same company 😞

    Yeah, but Join.me has a lot of restrictions on what it can access in Windows. LMI gets installed so it has much more accessibility.
    So, after a process that was much more complicated than it should have been. I am now in LMI.

    Ok, keep us posted.



  • @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    I can ping it. Just regained access

    Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.

    The HP Photosmart 7520 returns on a ping -a as HPC5799A

    Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?

    Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.

    Maybe I don't deal with printers enough, but this seems a bit odd to me.



  • @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj said:

    @FiyaFly said:

    @thanksaj I am currently in the laptop

    Can you ping the printer?

    I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.

    Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.

    I can ping it. Just regained access

    Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.

    The HP Photosmart 7520 returns on a ping -a as HPC5799A

    Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?

    Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.

    Maybe I don't deal with printers enough, but this seems a bit odd to me.

    If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?


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