Jobs You Immediately Ignore



  • I get emails from recruiters pretty much daily. Well, I just got one a minute ago from a recruiter and this was the job description.

    Technical Support Analyst

    LOCATION
    Richardson, TX

    ROLE
    The Technical Support Analyst works with our clients' customers and internal implementation teams to answer questions and solve problems associated with the implementation and use of their products.

    DESCRIPTION
    Provide telephone and e-mail support to customers and internal project implementation teams. Support consists of answering how-to questions from development environments as well as researching/resolving identified problems in customer production environments
    Research problems to identify source (due to a defect, configuration problem, environmental problem, or system design)
    To troubleshoot, re-create the reported problem and/or analyze traces provided by the customers that were captured when the problem occurred
    Interface with other teams (2nd and 3rd level support teams; systems developers; Quality Assurance staff and Documentation staff)
    Once trained, install, configure and implement new features of our clients' software as they become available
    Demonstrate understanding of our clients' value chain CRP3 (Customer, Revenue, People, Process, Product) through actions and accomplishments.

    REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
    Must have an understanding of:
    Application coding and algorithms
    Operating Systems
    Network and Hardware architecture
    Relational Databases
    Basic troubleshooting practices
    General customer service skills.
    Relational database knowledge (SQL and/or configuration)
    LAN and WAN communication and TCP/IP protocol
    Programming knowledge
    Operating system installation and configuration
    Ability to learn how to install and configure other 3rd party software used to support our clients applications
    Ability to learn how to install, configure and implement new ARGO features as new versions are released
    Good problem solving skills
    Desk top support experience a plus
    Communication Skills
    Must have effective written and verbal business communication skills
    Able to produce and interpret technical documentation
    Able to work in a team environment

    EDUCATIONAL REQUIREMENTS
    Bachelor's degree in Computer Science
    GPA of 3.0 or higher (both in major and overall)

    Looking at educational requirements, and then the rest of it, this immediately tells me that whoever wrote this has no clue what they're talking about. These drive me nuts, and do nothing but confuse most people, including employers...fun fun.



  • You never know till you get more information about a position. If you are looking to make a move and see something remotely interesting - it's worth a query. Don't discount a badly written job description as representative of the whole department - it could be that an IT person didn't write it.



  • @Katie is right. Very few HR people really know the job they are writing about when they submit the requirements to a job site.



  • From reading the description, it doesn't interest me. I get your point though.


  • Service Provider

    @Minion-Queen said:

    @Katie is right. Very few HR people really know the job they are writing about when they submit the requirements to a job site.

    Good companies don't let HR write descriptions when they are bad at it, though. It goes both ways. Yes, it might be a fluke. But it is a big piece of the companies "face", it is how they present themselves, it is how their hire. If they can't write a job description and don't care to, how much do they care about whom they hire? How good are your coworkers likely to be if they were all filtered through a "hired by people who didn't take hiring seriously?"

    It's worth looking into, yes. But it is a strike against them as well.


  • Service Provider

    @thanksaj said:

    From reading the description, it doesn't interest me. I get your point though.

    That's one of the problems with a bad job description, it lowers the chance that people will find it interesting.



  • @scottalanmiller said:

    @thanksaj said:

    From reading the description, it doesn't interest me. I get your point though.

    That's one of the problems with a bad job description, it lowers the chance that people will find it interesting.

    From reading it, it sounds like a lot of proprietary software support. I may be reading into it too much but that's how I read a lot of it.


  • Service Provider

    @thanksaj I don't see that, I just see a description which says absolutely nothing about the job.



  • @scottalanmiller said:

    @thanksaj I don't see that, I just see a description which says absolutely nothing about the job.

    I may also be reading it wrong. But yeah, they lost me on this one. It's extremely non-descript.



  • This kind of sounds like a "throw everything at the wall and see who we get" type of job posting.



  • @coliver said:

    This kind of sounds like a "throw everything at the wall and see who we get" type of job posting.

    I'm trying to upvote this but it won't let me!



  • Finally it does!


  • Service Provider

    @coliver I agree, they are looking specifically for people who aren't interested in anything particular, just people who "need work." Not a good starting place.



  • This is when it pays to know thyne market.

    Without a company name, or a recruiter, I can't say for certain what the job will exactly entail. But knowing Richardson, we can eliminate Fossil, BCBS, Verizon, AT&T, Ericson, and a few more of the big guns. They don't write shitty job posts. From the listing and the barebones description, it's a L1 QA and/or tech support situation. And knowing Richardson, most of the jobs revolve around telcom somehow, be it Broadcom, the Samsung R&D lab, the chip foundry by ST Micro, XTE, or something like that.

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.



  • @PSX_Defector said:

    This is when it pays to know thyne market.

    Without a company name, or a recruiter, I can't say for certain what the job will exactly entail. But knowing Richardson, we can eliminate Fossil, BCBS, Verizon, AT&T, Ericson, and a few more of the big guns. They don't write shitty job posts. From the listing and the barebones description, it's a L1 QA and/or tech support situation. And knowing Richardson, most of the jobs revolve around telcom somehow, be it Broadcom, the Samsung R&D lab, the chip foundry by ST Micro, XTE, or something like that.

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    Hmmm....no clue. Recruiter is out of NJ.



  • This post is deleted!

  • Service Provider

    @PSX_Defector said:

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    That matches with the expected low quality of expected respondent.



  • @PSX_Defector said:

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    I would say that's harsh but I've talked to one or two of their support reps..



  • @coliver said:

    @PSX_Defector said:

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    I would say that's harsh but I've talked to one or two of their support reps..

    It's not to say that they are dumb over there, just that Cisco might have hired a crappy recruiter.

    It could be for a completely different company, no way to know without asking.


  • Service Provider

    @coliver said:

    @PSX_Defector said:

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    I would say that's harsh but I've talked to one or two of their support reps..

    I saw them speak at SpiceCorps Houston, their team were not qualified at all. Really bad. Completely technically clueless. Sales people always make stuff up but their people didn't even know how to lie plausibly they were so inept. Telling people that they needed 14Tb/s connections PER desktop to be able to stream YouTube in an attempt to sell equipment that Cisco didn't even make because they had misunderstood their own press releases.



  • @thanksaj Don't be knocking Jersey now...

    That said, it looks like someone scoured the web for "Basic Tech Support Template" and just cut/pasted. Especially when it comes to the Required Knowledge portion.



  • @scottalanmiller said:

    @coliver said:

    @PSX_Defector said:

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    I would say that's harsh but I've talked to one or two of their support reps..

    I saw them speak at SpiceCorps Houston, their team were not qualified at all. Really bad. Completely technically clueless. Sales people always make stuff up but their people didn't even know how to lie plausibly they were so inept. Telling people that they needed 14Tb/s connections PER desktop to be able to stream YouTube in an attempt to sell equipment that Cisco didn't even make because they had misunderstood their own press releases.

    That sounds quite extreme.


  • Service Provider

    @thanksaj said:

    @scottalanmiller said:

    @coliver said:

    @PSX_Defector said:

    That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

    I would say that's harsh but I've talked to one or two of their support reps..

    I saw them speak at SpiceCorps Houston, their team were not qualified at all. Really bad. Completely technically clueless. Sales people always make stuff up but their people didn't even know how to lie plausibly they were so inept. Telling people that they needed 14Tb/s connections PER desktop to be able to stream YouTube in an attempt to sell equipment that Cisco didn't even make because they had misunderstood their own press releases.

    That sounds quite extreme.

    It was. Completely insulting to us and embarrassing to them.



  • @scottalanmiller The Million Dollar question is... did they realize it? Or was it only when you called them (if you called them) out on it...


  • Service Provider

    @milnesy said:

    @scottalanmiller The Million Dollar question is... did they realize it? Or was it only when you called them (if you called them) out on it...

    NO way to call them out on it, they were so clueless that they couldn't tell when people knew things and when they didn't.