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    • Minion Queen
      Minion Queen last edited by Minion Queen

      Ok have a client with ADT. We added a switch last weekend and put in a single router (there were 4 before). Since then their new network went in we have contacted ADT bout IP changes etc. We are able to access the control panel and the DVR however it appears that the hard drive is dead in the DVR and the cameras are just not coming on.

      They are telling us the following: , that they will need to "rewire" because we have changed Internet Providers. What the heck does wiring have to do with a change in internet providers.

      I am sick of yelling at vendors today.

      thanksajdotcom Bill Kindle 2 Replies Last reply Reply Quote 0
      • thanksajdotcom
        thanksajdotcom @Minion Queen last edited by

        @Minion-Queen said:

        Ok have a client with ADT. We added a switch last weekend and put in a single router (there were 4 before). Since then their new network went in we have contacted ADT bout IP changes etc. We are able to access the control panel and the DVR however it appears that the hard drive is dead in the DVR and the cameras are just not coming on.

        They are telling us the following: , that they will need to "rewire" because we have changed Internet Providers. What the heck does wiring have to do with a change in internet providers.

        I am sick of yelling at vendors today.

        Changing ISPs is a logical change, not a physical one. They are blowing smoke to throw you off. Don't buy into it. Put your foot down and stand your ground!

        1 Reply Last reply Reply Quote 0
        • scottalanmiller
          scottalanmiller last edited by

          And their device died too. I have a feeling that they might be trying to cover their tracks after their hardware bit the dust.

          1 Reply Last reply Reply Quote 0
          • Minion Queen
            Minion Queen last edited by

            Yeah that is my feeling to but I wanted to ask others before I go nuts on someone else today.

            thanksajdotcom 1 Reply Last reply Reply Quote 1
            • thanksajdotcom
              thanksajdotcom @Minion Queen last edited by

              @Minion-Queen said:

              Yeah that is my feeling to but I wanted to ask others before I go nuts on someone else today.

              Yeah, they're throwing BS.

              1 Reply Last reply Reply Quote 0
              • Bill Kindle
                Bill Kindle @Minion Queen last edited by Bill Kindle

                @Minion-Queen said:

                Ok have a client with ADT. We added a switch last weekend and put in a single router (there were 4 before). Since then their new network went in we have contacted ADT bout IP changes etc. We are able to access the control panel and the DVR however it appears that the hard drive is dead in the DVR and the cameras are just not coming on.

                They are telling us the following: , that they will need to "rewire" because we have changed Internet Providers. What the heck does wiring have to do with a change in internet providers.

                I am sick of yelling at vendors today.

                ADT support is horrendous. You would save time & money just ripping and replacing their camera system. They did something similar with my in-laws business back in the spring. They quotes something like 15K to come out and replace or fix a broken analog DVR system.

                I know a company that can source you some systems quickly if you are interested.

                1 Reply Last reply Reply Quote 1
                • Minion Queen
                  Minion Queen last edited by

                  @Bill-Kindle please get me that information. I will pass it on to this poor client.

                  Bill Kindle 1 Reply Last reply Reply Quote 0
                  • Bill Kindle
                    Bill Kindle @Minion Queen last edited by

                    @Minion-Queen said:

                    @Bill-Kindle please get me that information. I will pass it on to this poor client.

                    I'll send you a PM shortly.

                    1 Reply Last reply Reply Quote 0
                    • Minion Queen
                      Minion Queen last edited by

                      THANKS @Bill-Kindle

                      Bill Kindle 1 Reply Last reply Reply Quote 0
                      • T
                        technobabble last edited by

                        @Bill-Kindle could I get some info too? thanks!

                        1 Reply Last reply Reply Quote 0
                        • scottalanmiller
                          scottalanmiller last edited by

                          Ubiquiti and Axis do these kinds of systems too.

                          1 Reply Last reply Reply Quote 0
                          • Bill Kindle
                            Bill Kindle @Minion Queen last edited by Bill Kindle

                            @Minion-Queen said:

                            THANKS @Bill-Kindle

                            You should have the info in chat. It's a good company, very knowledgeable staff.

                            1 Reply Last reply Reply Quote 0
                            • Minion Queen
                              Minion Queen last edited by

                              THANK YOU!!!

                              1 Reply Last reply Reply Quote 0
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