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    "Attention Required" On HP P2035n printer

    Scheduled Pinned Locked Moved IT Discussion
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    • thanksajdotcomT
      thanksajdotcom @Katie
      last edited by

      @Katie said:

      @ajstringham said:

      So how does Bonjour work? Does it discover the printer and map by hostname?

      More than you needed to know about Bonjour: https://developer.apple.com/library/mac/documentation/Cocoa/Conceptual/NetServices/Introduction.html#//apple_ref/doc/uid/TP40002445-SW1

      Ok, that gave me enough of an understanding to understand how the Macs are connecting but not by IP or the share.

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      • thanksajdotcomT
        thanksajdotcom
        last edited by

        So have you confirmed the IP isn't changing on that printer when it goes to "Attention required"?

        FiyaFlyF 1 Reply Last reply Reply Quote 0
        • FiyaFlyF
          FiyaFly @thanksajdotcom
          last edited by

          @ajstringham I will not be able to check that until the issue crops up again, but to my knowledge the printer should be set statically, and the queue still shows up on the print server and refreshes. So it still communicates with the server.

          thanksajdotcomT 1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom @FiyaFly
            last edited by

            @FiyaFly said:

            @ajstringham I will not be able to check that until the issue crops up again, but to my knowledge the printer should be set statically, and the queue still shows up on the print server and refreshes. So it still communicates with the server.

            When it goes to Attention Required, is it not able to print, or is it just slow? Can you get a screenshot at the next available opportunity?

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            • KatieK
              Katie
              last edited by

              Suggestion: check the HP site and see if the unit needs a firmware update. Fairly easy to do through CLI.

              thanksajdotcomT 1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom
                last edited by

                Can you map this printer to a machine by IP and see if you have the same issues printing by IP as you do through the server?

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                • thanksajdotcomT
                  thanksajdotcom @Katie
                  last edited by

                  @Katie said:

                  Suggestion: check the HP site and see if the unit needs a firmware update. Fairly easy to do through CLI.

                  Also not a bad idea. I'd be surprised if there was one though. Unless there was some major bug, the 2035n is a pretty low-end model. I doubt they spend too much time writing firmware updates for a straight monochrome printer.

                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                  • thanksajdotcomT
                    thanksajdotcom @thanksajdotcom
                    last edited by

                    @ajstringham said:

                    @Katie said:

                    Suggestion: check the HP site and see if the unit needs a firmware update. Fairly easy to do through CLI.

                    Also not a bad idea. I'd be surprised if there was one though. Unless there was some major bug, the 2035n is a pretty low-end model. I doubt they spend too much time writing firmware updates for a straight monochrome printer.

                    At least one of this caliber.

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                    • T
                      technobabble
                      last edited by

                      I don't which server OS you have, but I've had no issues with the HP P2035n once I started using the HP Universal Print Driver. Of course those PCs are not using a printer server, so it may not be helpful info.

                      thanksajdotcomT 1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom @technobabble
                        last edited by

                        @technobabble said:

                        I don't which server OS you have, but I've had no issues with the HP P2035n once I started using the HP Universal Print Driver. Of course those PCs are not using a printer server, so it may not be helpful info.

                        The UPD is just as useful in a print server setting as it is on individual machines.

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