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    "Attention Required" On HP P2035n printer

    Scheduled Pinned Locked Moved IT Discussion
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    • FiyaFlyF
      FiyaFly
      last edited by

      This one is starting to stump me. Occasionally we get this error with 2 printers at a clients office. First response, of course, is 'check paper, check toner doors, etc.' but about 80% of the time that is not the case. This is where it gets a bit more interesting.

      Sometimes when this is happening and showing as such on the print server, the macs can still print, which made me think driver, but the amount of times those have been replaced is ridiculous. And sometimes it seems to go away by itself. At least, if there is a solution that is being done onsite by the users, I do not know it and they do not share it.

      Has anyone experienced this before?

      NetworkNerdN 1 Reply Last reply Reply Quote 0
      • NetworkNerdN
        NetworkNerd @FiyaFly
        last edited by

        @FiyaFly
        Are there still documents in the print queue on client machines when this happens? And they are all going through the same print server, right (i.e. no one printing directly to the printer by ip)?

        FiyaFlyF 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          Could be a bug in the printer too. Might be a firmware problem.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Summoning @ajstringham the printer guy!

            1 Reply Last reply Reply Quote 2
            • FiyaFlyF
              FiyaFly @NetworkNerd
              last edited by

              @NetworkNerd Yeah, the documents hang in the queue and still show up on the print server, even while others can print. To the best of my knowledge every computer is hooked to the printer via the server.

              1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom
                last edited by

                My question to you is: when the Macs can still print, I'm assuming they are mapped to the printer by IP, whereas your Windows machines are shared through the server? Can you confirm this?

                NetworkNerdN KatieK 2 Replies Last reply Reply Quote 0
                • NetworkNerdN
                  NetworkNerd @thanksajdotcom
                  last edited by

                  @ajstringham said:

                  My question to you is: when the Macs can still print, I'm assuming they are mapped to the printer by IP, whereas your Windows machines are shared through the server? Can you confirm this?

                  I was going to suggest moving one of the workstations to connect to the printer via ip and not via the server to see what happens. That sounds like you are on par, but we shall see.

                  1 Reply Last reply Reply Quote 1
                  • KatieK
                    Katie @thanksajdotcom
                    last edited by

                    @ajstringham said:

                    My question to you is: when the Macs can still print, I'm assuming they are mapped to the printer by IP, whereas your Windows machines are shared through the server? Can you confirm this?

                    The Macs are NOT printing through IP - I had them connecting through Bonjour. (unless it was changed by someone else)

                    thanksajdotcomT 1 Reply Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom @Katie
                      last edited by

                      @Katie said:

                      @ajstringham said:

                      My question to you is: when the Macs can still print, I'm assuming they are mapped to the printer by IP, whereas your Windows machines are shared through the server? Can you confirm this?

                      The Macs are NOT printing through IP - I had them connecting through Bonjour. (unless it was changed by someone else)

                      Not super familiar with Bonjour. Does that mean they are accessing the share?

                      NetworkNerdN 1 Reply Last reply Reply Quote 0
                      • NetworkNerdN
                        NetworkNerd @thanksajdotcom
                        last edited by

                        @ajstringham said:

                        @Katie said:

                        @ajstringham said:

                        My question to you is: when the Macs can still print, I'm assuming they are mapped to the printer by IP, whereas your Windows machines are shared through the server? Can you confirm this?

                        The Macs are NOT printing through IP - I had them connecting through Bonjour. (unless it was changed by someone else)

                        Not super familiar with Bonjour. Does that mean they are accessing the share?

                        http://en.wikipedia.org/wiki/Bonjour 🙂

                        thanksajdotcomT 1 Reply Last reply Reply Quote 0
                        • thanksajdotcomT
                          thanksajdotcom @NetworkNerd
                          last edited by

                          @NetworkNerd said:

                          @ajstringham said:

                          @Katie said:

                          @ajstringham said:

                          My question to you is: when the Macs can still print, I'm assuming they are mapped to the printer by IP, whereas your Windows machines are shared through the server? Can you confirm this?

                          The Macs are NOT printing through IP - I had them connecting through Bonjour. (unless it was changed by someone else)

                          Not super familiar with Bonjour. Does that mean they are accessing the share?

                          http://en.wikipedia.org/wiki/Bonjour 🙂

                          So how does Bonjour work? Does it discover the printer and map by hostname?

                          KatieK 1 Reply Last reply Reply Quote 0
                          • KatieK
                            Katie @thanksajdotcom
                            last edited by

                            @ajstringham said:

                            So how does Bonjour work? Does it discover the printer and map by hostname?

                            More than you needed to know about Bonjour: https://developer.apple.com/library/mac/documentation/Cocoa/Conceptual/NetServices/Introduction.html#//apple_ref/doc/uid/TP40002445-SW1

                            thanksajdotcomT 1 Reply Last reply Reply Quote 0
                            • thanksajdotcomT
                              thanksajdotcom @Katie
                              last edited by

                              @Katie said:

                              @ajstringham said:

                              So how does Bonjour work? Does it discover the printer and map by hostname?

                              More than you needed to know about Bonjour: https://developer.apple.com/library/mac/documentation/Cocoa/Conceptual/NetServices/Introduction.html#//apple_ref/doc/uid/TP40002445-SW1

                              Ok, that gave me enough of an understanding to understand how the Macs are connecting but not by IP or the share.

                              1 Reply Last reply Reply Quote 0
                              • thanksajdotcomT
                                thanksajdotcom
                                last edited by

                                So have you confirmed the IP isn't changing on that printer when it goes to "Attention required"?

                                FiyaFlyF 1 Reply Last reply Reply Quote 0
                                • FiyaFlyF
                                  FiyaFly @thanksajdotcom
                                  last edited by

                                  @ajstringham I will not be able to check that until the issue crops up again, but to my knowledge the printer should be set statically, and the queue still shows up on the print server and refreshes. So it still communicates with the server.

                                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                  • thanksajdotcomT
                                    thanksajdotcom @FiyaFly
                                    last edited by

                                    @FiyaFly said:

                                    @ajstringham I will not be able to check that until the issue crops up again, but to my knowledge the printer should be set statically, and the queue still shows up on the print server and refreshes. So it still communicates with the server.

                                    When it goes to Attention Required, is it not able to print, or is it just slow? Can you get a screenshot at the next available opportunity?

                                    1 Reply Last reply Reply Quote 0
                                    • KatieK
                                      Katie
                                      last edited by

                                      Suggestion: check the HP site and see if the unit needs a firmware update. Fairly easy to do through CLI.

                                      thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                      • thanksajdotcomT
                                        thanksajdotcom
                                        last edited by

                                        Can you map this printer to a machine by IP and see if you have the same issues printing by IP as you do through the server?

                                        1 Reply Last reply Reply Quote 0
                                        • thanksajdotcomT
                                          thanksajdotcom @Katie
                                          last edited by

                                          @Katie said:

                                          Suggestion: check the HP site and see if the unit needs a firmware update. Fairly easy to do through CLI.

                                          Also not a bad idea. I'd be surprised if there was one though. Unless there was some major bug, the 2035n is a pretty low-end model. I doubt they spend too much time writing firmware updates for a straight monochrome printer.

                                          thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                          • thanksajdotcomT
                                            thanksajdotcom @thanksajdotcom
                                            last edited by

                                            @ajstringham said:

                                            @Katie said:

                                            Suggestion: check the HP site and see if the unit needs a firmware update. Fairly easy to do through CLI.

                                            Also not a bad idea. I'd be surprised if there was one though. Unless there was some major bug, the 2035n is a pretty low-end model. I doubt they spend too much time writing firmware updates for a straight monochrome printer.

                                            At least one of this caliber.

                                            1 Reply Last reply Reply Quote 0
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