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    Skyetel billing error

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    • Dashrender
      Dashrender last edited by

      Just making you aware there might be a billing error

      301145ed-b57a-46b8-8d76-db44427be434-image.png

      1 Reply Last reply Reply Quote 2
      • scottalanmiller
        scottalanmiller last edited by

        We got hit ourselves, but it was resolved quickly. Some customers hit too, for sure.

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        • Skyetel
          Skyetel last edited by

          Sorry about the headache this caused.

          We rewrote our entire billing system and it worked perfectly... except for a single typo. Believe it or not, it was caused by a rouge "%" in a SQL query.

          Full RFO to come 🙂

          Dashrender JaredBusch 2 Replies Last reply Reply Quote 1
          • Dashrender
            Dashrender @Skyetel last edited by

            @Skyetel said in Skyetel billing error:

            Sorry about the headache this caused.

            We rewrote our entire billing system and it worked perfectly... except for a single typo. Believe it or not, it was caused by a rouge "%" in a SQL query.

            Full RFO to come 🙂

            Interesting.

            Luckily it was late at night for us (super low usage of phone system) and the overage amount I keep my account at enabled the fees to not put me into a negative balance.

            Biggest drawback for me is prepaying about 2 weeks early for the next month...

            Skyetel 1 Reply Last reply Reply Quote 0
            • Skyetel
              Skyetel @Dashrender last edited by

              @Dashrender We refunded the mistake back to the credit cards if there was an auto-recharge. The refund should clear before the initial transaction does, meaning your credit card should only be charged what you should have actually paid. 🙂

              Dashrender 1 Reply Last reply Reply Quote 1
              • Dashrender
                Dashrender @Skyetel last edited by

                @Skyetel said in Skyetel billing error:

                @Dashrender We refunded the mistake back to the credit cards if there was an auto-recharge. The refund should clear before the initial transaction does, meaning your credit card should only be charged what you should have actually paid. 🙂

                We aren't auto charge. It's not that big of a deal in our situation.

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                • JaredBusch
                  JaredBusch @Skyetel last edited by JaredBusch

                  @Skyetel said in Skyetel billing error:

                  Believe it or not, it was caused by a rouge "%" in a SQL query.

                  Since % is a wildcard, yeah I can see that.

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