HP ProLiant Server - Fan Failure



  • Just this morning our Production server making loud noise and when i checked Fan of server its not working. Any moment i am sure it will shutdown again..
    I haven't encountered this problem before.
    Have you encountered this before? If yes, how did you manage to resolve the problem?
    Except from replacing the Fan is there any basic troubleshooting that you can advise?
    Thanks 😞 😞


  • Service Provider

    Fans die all of the time. They are a hot swap component because of this. They fail less often than hard drives and power supplies but in the same category. It is expected that fans will die throughout the life of a server chassis so replacing them is an expected part of regular server maintenance. With a Proliant you can normally replace them without even powering down the server.


  • Service Provider

    Go into the ILO and it will produce a hardware report for you and tell you if there are any fans that have had a problem.



  • @Joyfano said:

    Just this morning our Production server making loud noise and when i checked Fan of server its not working. Any moment i am sure it will shutdown again..
    I haven't encountered this problem before.
    Have you encountered this before? If yes, how did you manage to resolve the problem?
    Except from replacing the Fan is there any basic troubleshooting that you can advise?
    Thanks 😞 😞

    What model? Can you jot down the iLo report?



  • or you can procure and plug in a new fan....you need to fix it before it overheats too many times 🙂



  • @MattKing said:

    @Joyfano said:

    Just this morning our Production server making loud noise and when i checked Fan of server its not working. Any moment i am sure it will shutdown again..
    I haven't encountered this problem before.
    Have you encountered this before? If yes, how did you manage to resolve the problem?
    Except from replacing the Fan is there any basic troubleshooting that you can advise?
    Thanks 😞 😞

    What model? Can you jot down the iLo report?

    HP Proliant dl320e gen8



  • @scottalanmiller said:

    Go into the ILO and it will produce a hardware report for you and tell you if there are any fans that have had a problem.

    Finally were able to open the server we cannot use the ILO because the server will shutdown after 2 minutes.
    When we turn on the server seems all fans are working but we cannot identify which one causing loud noise.



  • Why would your system shutdown after 2 min because of an iLo visit?


  • Service Provider

    @Joyfano said:

    @scottalanmiller said:

    Go into the ILO and it will produce a hardware report for you and tell you if there are any fans that have had a problem.

    Finally were able to open the server we cannot use the ILO because the server will shutdown after 2 minutes.
    When we turn on the server seems all fans are working but we cannot identify which one causing loud noise.

    But ILO is on when the server is off. Don't turn on the server to access the ILO.



  • @Joyfano said:

    dl320e gen8

    Ahh bummer, I was going to hook you up if it was something ancient haha.


  • Service Provider

    Also warn them about using a DL320 as a production server. That is not a server meant to be used that way, that is a cluster node, not a standalone server. The DL360 is the standalone server meant to be used in this way. SMBs should never look at DL320 models.



  • What's it hosting? I wouldn't have a problem with it for a testing server or a non critical intranet server. Wouldn't use it for much else.


  • Service Provider

    @thecreativeone91 said:

    What's it hosting? I wouldn't have a problem with it for a testing server or a non critical intranet server. Wouldn't use it for much else.

    I think that it is their only production server.



  • @scottalanmiller said:

    @thecreativeone91 said:

    What's it hosting? I wouldn't have a problem with it for a testing server or a non critical intranet server. Wouldn't use it for much else.

    I think that it is their only production server.

    Yes it is our production server



  • I got an update from the boss he says they already looking for the replacement of Fan.


  • Service Provider

    They should have been long ago 😉



  • @scottalanmiller said:

    They should have been long ago 😉

    Hmm You know the boss is not around. he is in New York.



  • Did you manage to get the server fixed?



  • @StrongBad said:

    Did you manage to get the server fixed?

    We haven't manage to fix the server. We are still waiting for the new replacement of fan. Maybe this week hopefully.


  • Service Provider

    Wow, in the US replacement parts are the same day 😞

    Given how long it takes to get parts, it seems like better machines, backup machines and better response time from management to get moving on replacements would happen.



  • After 25 days finally our Server is Up and Working now
    Thank you for all replies..


  • Service Provider

    @Joyfano said:

    After 25 days finally our Server is Up and Working now
    Thank you for all replies..

    just, wow.


  • Service Provider

    @Joyfano said:

    After 25 days finally our Server is Up and Working now
    Thank you for all replies..

    That's crazy, but glad to see you back up and working again.



  • @scottalanmiller said:

    Wow, in the US replacement parts are the same day 😞

    Given how long it takes to get parts, it seems like better machines, backup machines and better response time from management to get moving on replacements would happen.

    dat's why "i'm proud to be an American where replacement parts are free"


  • Service Provider

    @Hubtech said:

    @scottalanmiller said:

    Wow, in the US replacement parts are the same day 😞

    Given how long it takes to get parts, it seems like better machines, backup machines and better response time from management to get moving on replacements would happen.

    dat's why "i'm proud to be an American where replacement parts are free"

    ANd they often have "same month" replacement turn around time.



  • Well that's a long RTO...



  • @Hubtech said:

    @scottalanmiller said:

    Wow, in the US replacement parts are the same day 😞

    Given how long it takes to get parts, it seems like better machines, backup machines and better response time from management to get moving on replacements would happen.

    dat's why "i'm proud to be an American where replacement parts are free"

    Won't you believe guys that the replacement is from AMERICA?



  • @scottalanmiller said:

    @Joyfano said:

    After 25 days finally our Server is Up and Working now
    Thank you for all replies..

    That's crazy, but glad to see you back up and working again.

    Thanks guys.. Well as of this time our Server room/Computer room is cold and no one changing the temperature.