The fine line between helping and servicing
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I say that I do Linux and people don't ask me to help.
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If I can't answer in person, FB, texting or via phone, I just tell them, you know I will have to charge you to come out. My real friends pay me and the cheap ones ask me a different question 3 months later.
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@technobabble said:
If I can't answer in person, FB, texting or via phone, I just tell them, you know I will have to charge you to come out. My real friends pay me and the cheap ones ask me a different question 3 months later.
Or the SAME question.
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@scottalanmiller said:
@technobabble said:
If I can't answer in person, FB, texting or via phone, I just tell them, you know I will have to charge you to come out. My real friends pay me and the cheap ones ask me a different question 3 months later.
Or the SAME question.
yeah, like they think i won't remember...lol
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@technobabble said:
@scottalanmiller said:
@technobabble said:
If I can't answer in person, FB, texting or via phone, I just tell them, you know I will have to charge you to come out. My real friends pay me and the cheap ones ask me a different question 3 months later.
Or the SAME question.
yeah, like they think i won't remember...lol
Seriously, I see that all of the time with large commercial companies. They ask to do something foolish, get explained why that is a bad idea, accept it, wait a few months, start the whole thing over again as if we didn't ask, explain, demonstrate, agree, etc.
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@Minion-Queen said:
I think we all have. I have traded for dinner, other gadgets, house cleaning... I need more of the housecleaning barters to happen.
I tried to barter IT help with my housekeepers, but they didn't nibble.
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I'm terrible with this as I can never say no. Every time, I say "Yeah, no problem"! I genuinely enjoy helping out others but I know I get used as very very rarely will any of them help me out with non-it related things. Example - I fixed a friends computer and I paid for the disk drive and new graphics card. He even watched me pay for the parts online and did say he would pay for them but he never did. Few months down the line, I asked him if he could help me with a plumbing issue I was having so a few days later he came and fixed the problem, with a bill for £120! Why am I such a mug lol
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@Keg said:
I'm terrible with this as I can never say no. Every time, I say "Yeah, no problem"! I genuinely enjoy helping out others but I know I get used as very very rarely will any of them help me out with non-it related things. Example - I fixed a friends computer and I paid for the disk drive and new graphics card. He even watched me pay for the parts online and did say he would pay for them but he never did. Few months down the line, I asked him if he could help me with a plumbing issue I was having so a few days later he came and fixed the problem, with a bill for £120! Why am I such a mug lol
That's especially bad
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I know! When it comes to business that I work for, I'm shrewd and know exactly how to work suppliers/customers. When it comes to me personally, I fail everytime hence why I don't run my own business - I wouldn't make anything! So to get around this, I tend to tell everyone that I don't have the tools anymore to do any maintenance or support. But for true friends, which I think I have one or maybe two, and for family - the door is always open.
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@Keg said:
I know! When it comes to business that I work for, I'm shrewd and know exactly how to work suppliers/customers. When it comes to me personally, I fail everytime hence why I don't run my own business - I wouldn't make anything! So to get around this, I tend to tell everyone that I don't have the tools anymore to do any maintenance or support. But for true friends, which I think I have one or maybe two, and for family - the door is always open.
If I was running a business on my own I would have the same problem. No way would I ever get paid for anything.
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This is different for MSPs, but as an employee I refuse all personal desktop work to other employees. As far as friends, I tell them the same thing. I dont work on personal PCs. The only ones I will work on are immediate family or my parents.
No amount of money is worth helping someone that is going to continually ask you questions. Especially when they are a friend or Uncle and think they deserve the tech support.
