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    ER-X firmware Upgrade

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    • Dashrender
      Dashrender @pmoncho last edited by

      @pmoncho said in ER-X firmware Upgrade:

      @marcinozga said in ER-X firmware Upgrade:

      It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

      I noticed others have had the same issue in the past.

      I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

      yeah, that's not much when the firmware is 70 MB compressed.

      P 1 Reply Last reply Reply Quote 0
      • P
        pmoncho @Dashrender last edited by

        @dashrender said in ER-X firmware Upgrade:

        @pmoncho said in ER-X firmware Upgrade:

        @marcinozga said in ER-X firmware Upgrade:

        It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

        I noticed others have had the same issue in the past.

        I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

        yeah, that's not much when the firmware is 70 MB compressed.

        I definitely know that now. lol If that is what did it. The other reports I read, before I did anything, user mentioned <40%. I decided to give it a shot. Oh well. Bought a cheap D-link at Microcenter yesterday to get us going. Glad I did as we are locked down with snow this morning in NE Ohio.

        1 Reply Last reply Reply Quote 0
        • P
          pmoncho last edited by

          @dashrender said in ER-X firmware Upgrade:

          @pmoncho said in ER-X firmware Upgrade:

          @marcinozga said in ER-X firmware Upgrade:

          It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

          I noticed others have had the same issue in the past.

          I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

          The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

          yeah, that's not much when the firmware is 70 MB compressed.

          I definitely know that now. lol If that is what did it. The other reports I read, before I did anything, user mentioned <40%. I decided to give it a shot. Oh well.

          Bought a cheap D-link at Microcenter yesterday to get us going. Glad I did as we are locked down with snow this morning in NE Ohio.

          1 Reply Last reply Reply Quote 0
          • Dashrender
            Dashrender last edited by

            I'm thinking if you can get a console cable you should be able to recover this device.

            1 Reply Last reply Reply Quote 0
            • notverypunny
              notverypunny last edited by notverypunny

              There's mention of a tftp recovery option in the link below:

              https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

              Don't know if it still applies but might be worth trying.

              Also:
              https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

              and
              https://help.ui.com/hc/en-us/articles/360019289113

              P 1 Reply Last reply Reply Quote 0
              • P
                pmoncho @notverypunny last edited by

                @notverypunny said in ER-X firmware Upgrade:

                There's mention of a tftp recovery option in the link below:

                https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                Don't know if it still applies but might be worth trying.

                Also:
                https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                and
                https://help.ui.com/hc/en-us/articles/360019289113

                I was looking at similar posts. I think I will look into the USB-TTL device.

                Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                Dashrender 1 Reply Last reply Reply Quote 0
                • Dashrender
                  Dashrender @pmoncho last edited by

                  @pmoncho said in ER-X firmware Upgrade:

                  @notverypunny said in ER-X firmware Upgrade:

                  There's mention of a tftp recovery option in the link below:

                  https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                  Don't know if it still applies but might be worth trying.

                  Also:
                  https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                  and
                  https://help.ui.com/hc/en-us/articles/360019289113

                  I was looking at similar posts. I think I will look into the USB-TTL device.

                  Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                  wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                  P 1 Reply Last reply Reply Quote 0
                  • P
                    pmoncho @Dashrender last edited by

                    @dashrender said in ER-X firmware Upgrade:

                    @pmoncho said in ER-X firmware Upgrade:

                    @notverypunny said in ER-X firmware Upgrade:

                    There's mention of a tftp recovery option in the link below:

                    https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                    Don't know if it still applies but might be worth trying.

                    Also:
                    https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                    and
                    https://help.ui.com/hc/en-us/articles/360019289113

                    I was looking at similar posts. I think I will look into the USB-TTL device.

                    Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                    wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                    The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                    Dashrender 1 Reply Last reply Reply Quote 0
                    • Dashrender
                      Dashrender @pmoncho last edited by

                      @pmoncho said in ER-X firmware Upgrade:

                      @dashrender said in ER-X firmware Upgrade:

                      @pmoncho said in ER-X firmware Upgrade:

                      @notverypunny said in ER-X firmware Upgrade:

                      There's mention of a tftp recovery option in the link below:

                      https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                      Don't know if it still applies but might be worth trying.

                      Also:
                      https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                      and
                      https://help.ui.com/hc/en-us/articles/360019289113

                      I was looking at similar posts. I think I will look into the USB-TTL device.

                      Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                      wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                      The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                      Oh yeah - One of the reasons JB disliked this device!

                      P 1 Reply Last reply Reply Quote 0
                      • P
                        pmoncho @Dashrender last edited by

                        @dashrender said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        @dashrender said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        @notverypunny said in ER-X firmware Upgrade:

                        There's mention of a tftp recovery option in the link below:

                        https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                        Don't know if it still applies but might be worth trying.

                        Also:
                        https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                        and
                        https://help.ui.com/hc/en-us/articles/360019289113

                        I was looking at similar posts. I think I will look into the USB-TTL device.

                        Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                        wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                        The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                        Oh yeah - One of the reasons JB disliked this device!

                        Yep. Bummer. I found this on Amazon:
                        https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                        Someone already used it on an ER so hopefully it will work for me too.

                        JaredBusch 1 Reply Last reply Reply Quote 0
                        • JaredBusch
                          JaredBusch @pmoncho last edited by

                          @pmoncho said in ER-X firmware Upgrade:

                          @dashrender said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          @dashrender said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          @notverypunny said in ER-X firmware Upgrade:

                          There's mention of a tftp recovery option in the link below:

                          https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                          Don't know if it still applies but might be worth trying.

                          Also:
                          https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                          and
                          https://help.ui.com/hc/en-us/articles/360019289113

                          I was looking at similar posts. I think I will look into the USB-TTL device.

                          Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                          wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                          The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                          Oh yeah - One of the reasons JB disliked this device!

                          Yep. Bummer. I found this on Amazon:
                          https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                          Someone already used it on an ER so hopefully it will work for me too.

                          I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

                          1 Reply Last reply Reply Quote 0
                          • JaredBusch
                            JaredBusch @pmoncho last edited by

                            @pmoncho said in ER-X firmware Upgrade:

                            The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                            At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                            This has been a known issue with the ER-X from day 1.

                            P 1 Reply Last reply Reply Quote 3
                            • StuartJordan
                              StuartJordan last edited by

                              Glad I didn't get this issue when I upgraded to the latest version.

                              P 1 Reply Last reply Reply Quote 0
                              • P
                                pmoncho @JaredBusch last edited by

                                @jaredbusch said in ER-X firmware Upgrade:

                                @pmoncho said in ER-X firmware Upgrade:

                                The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                This has been a known issue with the ER-X from day 1.

                                I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                JaredBusch 1 Reply Last reply Reply Quote 0
                                • P
                                  pmoncho @StuartJordan last edited by

                                  @stuartjordan said in ER-X firmware Upgrade:

                                  Glad I didn't get this issue when I upgraded to the latest version.

                                  I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

                                  Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

                                  1 Reply Last reply Reply Quote 0
                                  • JaredBusch
                                    JaredBusch @pmoncho last edited by

                                    @pmoncho said in ER-X firmware Upgrade:

                                    @jaredbusch said in ER-X firmware Upgrade:

                                    @pmoncho said in ER-X firmware Upgrade:

                                    The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                    At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                    This has been a known issue with the ER-X from day 1.

                                    I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                    Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                                    Full Process:

                                    • Log in to UNMS
                                    • Click to reboot router
                                    • Wait for it to come back online
                                    • Click upgrade
                                    P 1 Reply Last reply Reply Quote 1
                                    • P
                                      pmoncho @JaredBusch last edited by

                                      @jaredbusch said in ER-X firmware Upgrade:

                                      @pmoncho said in ER-X firmware Upgrade:

                                      @jaredbusch said in ER-X firmware Upgrade:

                                      @pmoncho said in ER-X firmware Upgrade:

                                      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                      At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                      This has been a known issue with the ER-X from day 1.

                                      I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                      Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                                      Full Process:

                                      • Log in to UNMS
                                      • Click to reboot router
                                      • Wait for it to come back online
                                      • Click upgrade

                                      Interesting.

                                      What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                      JaredBusch 1 Reply Last reply Reply Quote 0
                                      • JaredBusch
                                        JaredBusch @pmoncho last edited by

                                        @pmoncho said in ER-X firmware Upgrade:

                                        What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                        Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                                        1 Reply Last reply Reply Quote 2
                                        • M
                                          marcinozga @pmoncho last edited by

                                          @pmoncho said in ER-X firmware Upgrade:

                                          @marcinozga said in ER-X firmware Upgrade:

                                          It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                          I noticed others have had the same issue in the past.

                                          I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                          The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                          I used this cable:
                                          https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                          I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                          1 Reply Last reply Reply Quote 1
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