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    Why You Are on Mute

    Scheduled Pinned Locked Moved Water Closet
    8 Posts 4 Posters 1.1k Views
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    • thanksajdotcomT
      thanksajdotcom
      last edited by

      I've learned something in all my time being in call centers. There are three primary reasons why a technician puts you on mute:

      • They need to ask for help from a fellow technician/management on the situation at hand
      • They really need to vent out some frustration about this moron on the other end of the phone and how no one could possibly be this stupid!
      • They really need to pee

      FXxvN.png

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      • scottalanmillerS
        scottalanmiller
        last edited by

        Most people that I know use mute just to lower background noise.

        ? thanksajdotcomT 2 Replies Last reply Reply Quote 0
        • ?
          A Former User @scottalanmiller
          last edited by

          @scottalanmiller I do it all the time. especially if I take a drink of water or something.

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          • thanksajdotcomT
            thanksajdotcom @scottalanmiller
            last edited by

            @scottalanmiller said:

            Most people that I know use mute just to lower background noise.

            Certainly. But I see the other stuff much more. Taking a drink or something is a good reason, and common reason, people use mute though.

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            • scottalanmillerS
              scottalanmiller
              last edited by

              And kids.

              thanksajdotcomT 2 Replies Last reply Reply Quote 1
              • DashrenderD
                Dashrender
                last edited by

                He did say "in a call center" he learned.. 🙂

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                • thanksajdotcomT
                  thanksajdotcom @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  And kids.

                  Not something we generally worry about here.

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                  • thanksajdotcomT
                    thanksajdotcom @scottalanmiller
                    last edited by

                    @scottalanmiller said:

                    And kids.

                    Also, it's a VERY good thing that no young children are here. They'd be scarred for life...

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