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    MS O365 Autodiscovery: Failing

    IT Discussion
    autodiscovery o365 outlook
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    • gjacobseG
      gjacobse
      last edited by

      Sidetracked, late update.
      Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

      ADUC / AAD both showed the user as valid and licensed

      DustinB3403D travisdh1T 2 Replies Last reply Reply Quote 0
      • DustinB3403D
        DustinB3403 @gjacobse
        last edited by

        @gjacobse is auto discover disabled for this user?

        dbeatoD 1 Reply Last reply Reply Quote 0
        • dbeatoD
          dbeato @DustinB3403
          last edited by

          @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

          DustinB3403D 1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @dbeato
            last edited by

            @dbeato said in MS O365 Autodiscovery: Failing:

            @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

            No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

            dbeatoD 1 Reply Last reply Reply Quote 1
            • travisdh1T
              travisdh1 @gjacobse
              last edited by

              @gjacobse said in MS O365 Autodiscovery: Failing:

              Sidetracked, late update.
              Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

              ADUC / AAD both showed the user as valid and licensed

              Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

              That or just break down and install the PWA version and be done with it.

              gjacobseG 1 Reply Last reply Reply Quote 0
              • gjacobseG
                gjacobse @travisdh1
                last edited by

                @travisdh1 said in MS O365 Autodiscovery: Failing:

                @gjacobse said in MS O365 Autodiscovery: Failing:

                Sidetracked, late update.
                Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                ADUC / AAD both showed the user as valid and licensed

                Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                That or just break down and install the PWA version and be done with it.

                MS SaRA - Yes,.. Sara was used, and useless.

                travisdh1T 1 Reply Last reply Reply Quote 0
                • travisdh1T
                  travisdh1 @gjacobse
                  last edited by

                  @gjacobse said in MS O365 Autodiscovery: Failing:

                  @travisdh1 said in MS O365 Autodiscovery: Failing:

                  @gjacobse said in MS O365 Autodiscovery: Failing:

                  Sidetracked, late update.
                  Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                  ADUC / AAD both showed the user as valid and licensed

                  Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                  That or just break down and install the PWA version and be done with it.

                  MS SaRA - Yes,.. Sara was used, and useless.

                  Dang. Sorry man. Outlook errors are so unhelpful.

                  1 Reply Last reply Reply Quote 0
                  • E
                    Eric Ross
                    last edited by

                    I had a similar problem several months ago with an existing O365 account. The user could no longer configure Outlook for their account and the problem happened across 3 machines. The user could access the online version of Outlook. After spending weeks with MS support with no success, I ended up disabling MFA for the user and Outlook worked again. After testing a few things, I enabled MFA again and it stayed working. No idea why that was the fix, but we've had a lot of problems enabling MFA for users.

                    Hope this helps.

                    1 Reply Last reply Reply Quote 0
                    • dbeatoD
                      dbeato @DustinB3403
                      last edited by

                      @dustinb3403 said in MS O365 Autodiscovery: Failing:

                      @dbeato said in MS O365 Autodiscovery: Failing:

                      @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                      No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                      Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @dbeato
                        last edited by

                        @dbeato said in MS O365 Autodiscovery: Failing:

                        @dustinb3403 said in MS O365 Autodiscovery: Failing:

                        @dbeato said in MS O365 Autodiscovery: Failing:

                        @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                        No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                        Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                        Just a P2 license to setup a conditional access license for the administrator account(s). The user accounts don't require this level of licensing.

                        Why is it a confusing question?

                        1 Reply Last reply Reply Quote 0
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