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    Unable to adopt USG Pro into Unifi Controller - Server Reject

    Scheduled Pinned Locked Moved IT Discussion
    unifubiquitrouters
    26 Posts 8 Posters 4.0k Views
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    • CCWTechC
      CCWTech @syko24
      last edited by

      @syko24 Tried both.

      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        Since you're waiting anyway... I'd setup a local controller and see if you remove the inform line if a local controller picks it up on broadcast.

        But if you have better things to do.. then just wait for the new one.

        CCWTechC 1 Reply Last reply Reply Quote 0
        • CCWTechC
          CCWTech @Dashrender
          last edited by

          @dashrender Even tried that and it adopts. I tried to then migrate from that local controller to the online one and no luck. I had the ISP make a change (increase MTU) and going to try when the new one arrives tomorrow. Hopefully that will fix the issue.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @CCWTech
            last edited by

            @ccwtech said in Unable to adopt USG Pro into Unifi Controller - Server Reject:

            @dashrender Even tried that and it adopts. I tried to then migrate from that local controller to the online one and no luck. I had the ISP make a change (increase MTU) and going to try when the new one arrives tomorrow. Hopefully that will fix the issue.

            Can you change the MTU of the USG to 1350 or so? I know you mentioned you did that in the past on a server, didn't see you mention you did it here.

            CCWTechC scottalanmillerS 2 Replies Last reply Reply Quote 0
            • CCWTechC
              CCWTech @Dashrender
              last edited by

              @dashrender I think I tried as low as 1400 but not that low.

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              • scottalanmillerS
                scottalanmiller @gjacobse
                last edited by

                @gjacobse said in Unable to adopt USG Pro into Unifi Controller - Server Reject:

                I know you can point an AP to the IP of the controller. Is that an option here?

                What's the adoption process we are talking about.

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                • scottalanmillerS
                  scottalanmiller @Dashrender
                  last edited by

                  @dashrender said in Unable to adopt USG Pro into Unifi Controller - Server Reject:

                  @ccwtech said in Unable to adopt USG Pro into Unifi Controller - Server Reject:

                  @dashrender Even tried that and it adopts. I tried to then migrate from that local controller to the online one and no luck. I had the ISP make a change (increase MTU) and going to try when the new one arrives tomorrow. Hopefully that will fix the issue.

                  Can you change the MTU of the USG to 1350 or so? I know you mentioned you did that in the past on a server, didn't see you mention you did it here.

                  The provider upped the MTU to over 2000 for us.

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                  • CCWTechC
                    CCWTech
                    last edited by CCWTech

                    The new router arrived and adopted without any issues. It would have been nice to try the old router since the MTU changed so we know which of the two was the fix, but I am happy to report all is working well with the new router in place.

                    Sending in the old one for RMA credit.

                    K 1 Reply Last reply Reply Quote 1
                    • K
                      krzykat @CCWTech
                      last edited by

                      @ccwtech I had a similar issue on a Unifi Switch once ... It took me forever to track the issue down and in the end, it was such a simple thing that pissed me off. Apparently someone had installed some IP cameras on the network and assigned a static IP address that was conflicting with the network switch. A new device would cure you because with a new mac, a new IP. Just something to check out.

                      CCWTechC 1 Reply Last reply Reply Quote 0
                      • CCWTechC
                        CCWTech @krzykat
                        last edited by

                        @krzykat This wouldn't have been that. Was just worth getting an RMA and starting fresh.

                        1 Reply Last reply Reply Quote 1
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