Ipad guru for Site connectivity issue
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@Dashrender said in Ipad guru/ Site connectivity issue:
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"
The reality is, because i don't let people get away with lying to me, they stop.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of this -
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
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@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
I see, so it wasn't in response to you investigating? He just told you what it wasn't.
But even so, when you are done, how does that conversation go.
"Hey person who pays me, I disregarded what you said because I assumed you're an idiot or liar and checked exactly the thing you said it couldn't be and voila, you were wrong."
It's a tough situation. Sure, you can prove them wrong. But if his desire is to blame you, that'll just make him madder.
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."
Let me know if this one says that
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"
The reality is, because i don't let people get away with lying to me, they stop.
This is extremely confrontational, and frankly - I'm not sure Will is in a position to make this statement. Now that said - Will should bring this to his management, those in the position to put this client in their place, and have them make that statement.
If Will said that - his employer could try to claim he was trying to embarrassed the client.. and if they left his company, they could try blaming him. and while Will would likely win in court... the damage would still be there...
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
I see, so it wasn't in response to you investigating? He just told you what it wasn't.
But even so, when you are done, how does that conversation go.
"Hey person who pays me, I disregarded what you said because I assumed you're an idiot or liar and checked exactly the thing you said it couldn't be and voila, you were wrong."
It's a tough situation. Sure, you can prove them wrong. But if his desire is to blame you, that'll just make him madder.
oh his goal is to find someone to blame so he can recoup some of the money he's lost due to the issues.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
I really do see why you say this, but frankly, I don't think it's reality...
What is reality is the client is emotional/pissed and is just being irrational and lashing out...
do I think he's "making shit up to derail Will?" no - what real benefit does that provide the client?
Do I think he's willfully sabotaging Will? again no - again, what benefit does this give the client?Do I think they NEED to be put in their place and informed that they hired Will for a job - and damnit, give him a chance to do it, and stop helping - yes. And if Will doesn't solve the problem in the client's timeframe - then fire Will's company and move on.
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
I highly doubt that is his motivation, but Scott is ignoring his intent and focusing on his actions. People get emotional. They do and say things they don't mean out of stress. It's just a part of working for someone who isn't in control of their emotions. The best way to handle people like this is to ignore everything they say, diagnose the problem, fix it and if they don't believe how you fixed it you treat them like a flatearther
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."
Let me know if this one says that
He's said that in the past to me multiple times, actually on many issues that were either user error or completely unrelated to things that he was complaining about
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@wirestyle22 said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
I highly doubt that is his motivation, but Scott is ignoring his intent and focusing on his actions. People get emotional. They do and say things they don't mean out of stress. It's just a part of working for someone who isn't in control of their emotions. The best way to handle people like this is to ignore everything they say, diagnose the problem, fix it and if they don't believe how you fixed it you treat them like a flatearther
Just agree and both be wrong so they feel better about themselves?
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
I see, so it wasn't in response to you investigating? He just told you what it wasn't.
But even so, when you are done, how does that conversation go.
"Hey person who pays me, I disregarded what you said because I assumed you're an idiot or liar and checked exactly the thing you said it couldn't be and voila, you were wrong."
It's a tough situation. Sure, you can prove them wrong. But if his desire is to blame you, that'll just make him madder.
oh his goal is to find someone to blame so he can recoup some of the money he's lost due to the issues.
Now this makes sense - try to blame the tech.. sue for lose income...
But if his dumb ass doesn't have a fail back plan for that outage - well, that's really on him! -
@WrCombs said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
I highly doubt that is his motivation, but Scott is ignoring his intent and focusing on his actions. People get emotional. They do and say things they don't mean out of stress. It's just a part of working for someone who isn't in control of their emotions. The best way to handle people like this is to ignore everything they say, diagnose the problem, fix it and if they don't believe how you fixed it you treat them like a flatearther
Just agree and both be wrong so they feel better about themselves?
You don't need to agree. You tell them x, they say they believe y. You can say I've been completely honest with you, but if you want to believe y that is your perogative. end conversation. its not your job to convince him of anything, its only your job to fix issues. who cares what he believes
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@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"
The reality is, because i don't let people get away with lying to me, they stop.
This is extremely confrontational, and frankly - I'm not sure Will is in a position to make this statement. Now that said - Will should bring this to his management, those in the position to put this client in their place, and have them make that statement.
If Will said that - his employer could try to claim he was trying to embarrassed the client.. and if they left his company, they could try blaming him. and while Will would likely win in court... the damage would still be there...
Right, his boss puts him into a tough spot. But you asked how I'd deal with someone lying to my face while, as Will said, attempting to blame us for an outage he's attempting to create.
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
Willful ignores means on purpose. Regular ignorance is when it's not on purpose.
