Fanvil transfer to voicemail using dsskey ...

BraswellJay

I've been playing with a fanvil phone and the only thing I can't seem to make work like I want is transfer to voicemail with the dsskey.

On our system the transfer to voicemail code is #<ext>. This seems to be working fine if I directly key in the extension. However, what I'd like to do is be able to in place of dialing the extension, is be able to hit the dsskey of the extension instead. So #<hitDSSkey>. When I do it this way though I simply get a straight blind transfer to the extension but not direct to voicemail.

Here is the configuration of the key on the phone :

The fourth column (BLF/BXFER) I thought maybe I could change this to BLF/DTMF but that didn't seem to have any affect.

I know Fanvil's are kind of new but has anyone who has tried one know how to program the transfer to voicemail on the dsskey's?

Thanks

JaredBusch

I do not know of any way to do it with only a single keypress.

For sending calls to voicemail directly, I make a prefix key.
The prefix key labeled "To VM" has the dial code. * by default in FreePBX, and in your case, it would be #.

Then teach the operator this method:

Press Xfer
Press To VM
Press BLF

This works on both Yealink and Fanvil.

BraswellJay

@JaredBusch said in Fanvil transfer to voicemail using dsskey ...:

I do not know of any way to do it with only a single keypress.

For sending calls to voicemail directly, I make a prefix key.
The prefix key labeled "To VM" has the dial code. * by default in FreePBX, and in your case, it would be #.

Then teach the operator this method:

Press Xfer

Press To VM

Press BLF

This works on both Yealink and Fanvil.

This didn't work on my system. Do you know what firmware version is on your phone? I notice mine looks pretty old actually so I think I'll upgrade to the latest and see if that is part of my issue.

JaredBusch

@BraswellJay said in Fanvil transfer to voicemail using dsskey ...:

Do you know what firmware version is on your phone? I

x4u-2.2.1.z

BraswellJay

@JaredBusch said in Fanvil transfer to voicemail using dsskey ...:

@BraswellJay said in Fanvil transfer to voicemail using dsskey ...:

Do you know what firmware version is on your phone? I

x4u-2.2.1.z

It was a firmware issue for me as well. I was on 1.10.x and upgraded to 2.2.11 and after that it worked exactly as you described above.

Thanks for the help!

Dashrender

@JaredBusch said in Fanvil transfer to voicemail using dsskey ...:

I do not know of any way to do it with only a single keypress.

For sending calls to voicemail directly, I make a prefix key.
The prefix key labeled "To VM" has the dial code. * by default in FreePBX, and in your case, it would be #.

Then teach the operator this method:

Press Xfer

Press To VM

Press BLF

This works on both Yealink and Fanvil.

This is a yealink - right?
There is no option for Prefix under type for Fanvil.

JaredBusch

@Dashrender said in Fanvil transfer to voicemail using dsskey ...:

@JaredBusch said in Fanvil transfer to voicemail using dsskey ...:

I do not know of any way to do it with only a single keypress.

For sending calls to voicemail directly, I make a prefix key.
The prefix key labeled "To VM" has the dial code. * by default in FreePBX, and in your case, it would be #.

Then teach the operator this method:

Press Xfer

Press To VM

Press BLF

This works on both Yealink and Fanvil.

This is a yealink - right?
There is no option for Prefix under type for Fanvil.

FFS

JaredBusch

This clear enough?

Solved Fanvil transfer to voicemail using dsskey ...