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    Do You Look Like a Real Business To Your Customers?

    IT Discussion
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    • scottalanmiller
      scottalanmiller last edited by

      This is meant to be a discussion, not a guide. But this comes up a lot when talking to businesses and I thought that a lively discussion and collection of ideas would be good. So... what do I mean by the title? What I don't mean is back end business stuff like "is this a hobby business", that's important, but unrelated. What I'm looking for is... what things make customers and vendors see you and feel like you are a business (whether you are or not.) These are things that customers see, rather than employees.

      Examples...

      • A website (and a good one) that looks professional and loads quickly.
      • A sensible URL
      • Email that matches the URL of your website
      • Company phone number and central call handling, no busy signals, no personal phones.
      • Basic social media accounts like LinkedIn, Facebook, Twitter, IG

      Other ideas?

      1 Reply Last reply Reply Quote 0
      • Pete.S
        Pete.S last edited by Pete.S

        Look and feel matters so everything customer facing is done by pros, not by the employees themselves - unless it happens to be the business of the company.

        A real business also have procedures for almost everything. So how to handle a customers request/complaint/whatever is in 99% of all cases not a spur-of-the-moment kind of thing.

        EddieJennings 1 Reply Last reply Reply Quote 2
        • P
          pmoncho last edited by

          I think from a Vendor standpoint, being directed to a "department" if they call. Something like, Accounts Receivable, Accounts Payable, or getting to speak with head of Department X, Y or Z.

          1 Reply Last reply Reply Quote 1
          • J
            JasGot last edited by

            Dress - Techs wear logo embroidered polos, Sales wears suits, Administration wears suits.
            Having a real person answer the phone.
            Professionally designed and printed brochures.
            An office, in an office building.

            1 Reply Last reply Reply Quote 0
            • EddieJennings
              EddieJennings @Pete.S last edited by

              @Pete-S said in Do You Look Like a Real Business To Your Customers?:

              A real business also have procedures for almost everything.

              This cannot be stated enough.

              DustinB3403 1 Reply Last reply Reply Quote 0
              • DustinB3403
                DustinB3403 @EddieJennings last edited by

                @EddieJennings said in Do You Look Like a Real Business To Your Customers?:

                @Pete-S said in Do You Look Like a Real Business To Your Customers?:

                A real business also have procedures for almost everything.

                This cannot be stated enough.

                hahahahaahahahaha

                EddieJennings 1 Reply Last reply Reply Quote 0
                • EddieJennings
                  EddieJennings @DustinB3403 last edited by

                  @DustinB3403 said in Do You Look Like a Real Business To Your Customers?:

                  @EddieJennings said in Do You Look Like a Real Business To Your Customers?:

                  @Pete-S said in Do You Look Like a Real Business To Your Customers?:

                  A real business also have procedures for almost everything.

                  This cannot be stated enough.

                  hahahahaahahahaha

                  Glad I could entertain you.

                  DustinB3403 1 Reply Last reply Reply Quote 0
                  • DustinB3403
                    DustinB3403 @EddieJennings last edited by

                    @EddieJennings said in Do You Look Like a Real Business To Your Customers?:

                    @DustinB3403 said in Do You Look Like a Real Business To Your Customers?:

                    @EddieJennings said in Do You Look Like a Real Business To Your Customers?:

                    @Pete-S said in Do You Look Like a Real Business To Your Customers?:

                    A real business also have procedures for almost everything.

                    This cannot be stated enough.

                    hahahahaahahahaha

                    Glad I could entertain you.

                    I needed a laugh, especially before my evening went to shit yesterday.

                    1 Reply Last reply Reply Quote 0
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