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    Unifi Controller - Reinstall and adopt APs

    IT Discussion
    ubiquiti controller windows password reset
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    • Dashrender
      Dashrender last edited by

      https://community.ui.com/questions/Lost-UniFi-Controller-Login-Password/61513566-c3b9-4128-9fa6-84034c083311

      DustinB3403 1 Reply Last reply Reply Quote 2
      • DustinB3403
        DustinB3403 @Dashrender last edited by

        @Dashrender said in Unifi Controller - Reinstall and adopt APs:

        https://community.ui.com/questions/Lost-UniFi-Controller-Login-Password/61513566-c3b9-4128-9fa6-84034c083311

        That looks like what I might need to reset it.

        Thanks!

        1 Reply Last reply Reply Quote 0
        • DustinB3403
          DustinB3403 last edited by

          @Dashrender this worked to at least get me the username, fortunately we did have a password that worked so I'm logged in.

          Thanks

          1 Reply Last reply Reply Quote 1
          • Dashrender
            Dashrender last edited by

            awesome.

            1 Reply Last reply Reply Quote 0
            • DustinB3403
              DustinB3403 last edited by

              Of course the controller(s) that are on site actually aren't managing the AP's at all. . . which means I'll likely have to factory reset the AP's, create new wireless networks and go from there. . .

              travisdh1 1 Reply Last reply Reply Quote 0
              • travisdh1
                travisdh1 @DustinB3403 last edited by

                @DustinB3403 said in Unifi Controller - Reinstall and adopt APs:

                Of course the controller(s) that are on site actually aren't managing the AP's at all. . . which means I'll likely have to factory reset the AP's, create new wireless networks and go from there. . .

                I've worked in 1 place that did UniFi correctly. Ran their own controller on site with just the management port open to the internet. Everything was joined to the controller on premise to the proper site inside the controller. Just worked so much better having a single place to go when you were managing hundreds of sites.

                DustinB3403 1 Reply Last reply Reply Quote 0
                • DustinB3403
                  DustinB3403 @travisdh1 last edited by

                  @travisdh1 Yeah I'm thinking what happened is someone setup a Unifi Controller on windows at some point, then they engaged us and said yeah we don't have access to the AP's but its all still working. So they were sold a physical cloud key, and still the AP's weren't adopted.

                  Dashrender travisdh1 2 Replies Last reply Reply Quote 0
                  • Dashrender
                    Dashrender @DustinB3403 last edited by

                    @DustinB3403 said in Unifi Controller - Reinstall and adopt APs:

                    @travisdh1 Yeah I'm thinking what happened is someone setup a Unifi Controller on windows at some point, then they engaged us and said yeah we don't have access to the AP's but its all still working. So they were sold a physical cloud key, and still the AP's weren't adopted.

                    Assuming you're at an MSP now, do you host a controller that you could just build a new site for and adopt the APs too?

                    This is what @Bundy-Associates and @NTG do.

                    DustinB3403 1 Reply Last reply Reply Quote 0
                    • travisdh1
                      travisdh1 @DustinB3403 last edited by

                      @DustinB3403 said in Unifi Controller - Reinstall and adopt APs:

                      @travisdh1 Yeah I'm thinking what happened is someone setup a Unifi Controller on windows at some point, then they engaged us and said yeah we don't have access to the AP's but its all still working. So they were sold a physical cloud key, and still the AP's weren't adopted.

                      If I had a dollar for every time this happened... you all know the rest.

                      1 Reply Last reply Reply Quote 0
                      • DustinB3403
                        DustinB3403 @Dashrender last edited by

                        @Dashrender said in Unifi Controller - Reinstall and adopt APs:

                        @DustinB3403 said in Unifi Controller - Reinstall and adopt APs:

                        @travisdh1 Yeah I'm thinking what happened is someone setup a Unifi Controller on windows at some point, then they engaged us and said yeah we don't have access to the AP's but its all still working. So they were sold a physical cloud key, and still the AP's weren't adopted.

                        Assuming you're at an MSP now, do you host a controller that you could just build a new site for and adopt the APs too?

                        This is what @Bundy-Associates and @NTG do.

                        That is the plan, but for now this is just janitorial work.

                        1 Reply Last reply Reply Quote 0
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