Considering dropping my help desk
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@Carnival-Boy I actually have been doing this via forwarding or just copy and paste emails.
@nadnerB it is good to hear someone say that Exchange should not be used for a filing system.
It looks like I will have to change my email address and then forward the old address to the support desk.
Thanks for all of your questions and suggestions, it was much appreciated!
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@nadnerB said:
Exchange should not be used for a filing system.
Why not?
I'm being slightly contrarian here, but I don't see why you shouldn't.
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@Carnival-Boy said:
@nadnerB said:
Exchange should not be used for a filing system.
Why not?
I'm being slightly contrarian here, but I don't see why you shouldn't.
Other than scaling and performance issues at large scale, if you plan you Exchange use this way it is fine.
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The issue with Exchange as a filer is that it is unstructured. Lacks the features of a relational database. It's just unstructured documents which are not easy to search.
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I like the search and I like using rules to move e-mail into folders. OK, it's not the most sophisticated, but what it lacks in sophistication it makes up in simplicity and ease of use.
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Yes very simple. But imagine storing things not originating in email in there.
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95% of my entire life originates from e-mail! If I need to pick up some milk on my way home, my wife will e-mail me.
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I too like to use folders, but before my help desk, I had issues finding client work related emails (tickets) as they tend to combine these things.
My one fault with Zendesk is the inability of the admin area to break tickets apart. I prefer a ticket for each project, not 3+ unrelated projects per ticket.
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@Carnival-Boy said:
95% of my entire life originates from e-mail! If I need to pick up some milk on my way home, my wife will e-mail me.
Sure but is that the kind of stuff that you archive for permanent record?
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@scottalanmiller said:
Sure but is that the kind of stuff that you archive for permanent record?
Absolutely. That way when my wife complains about something, I have an audit trail to prove my innocence.
