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    Headsets for use with Softphones - recommendations

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    headset phone softphone
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    • DustinB3403
      DustinB3403 @Dashrender last edited by

      @Dashrender said in Headsets for use with Softphones - recommendations:

      @DustinB3403 said in Headsets for use with Softphones - recommendations:

      @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

      oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

      Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

      Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

      Now you'd be using MS Teams if that was your provider.

      scottalanmiller 1 Reply Last reply Reply Quote 0
      • scottalanmiller
        scottalanmiller @DustinB3403 last edited by

        @DustinB3403 said in Headsets for use with Softphones - recommendations:

        For a soft phone approach, any USB headset would work. We previously deployed Logitech H390's out (because of cost). They work, but no one likes them.

        That's basically what we tend to use.

        1 Reply Last reply Reply Quote 0
        • scottalanmiller
          scottalanmiller @DustinB3403 last edited by

          @DustinB3403 said in Headsets for use with Softphones - recommendations:

          @Dashrender said in Headsets for use with Softphones - recommendations:

          @DustinB3403 said in Headsets for use with Softphones - recommendations:

          @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

          oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

          Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

          Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

          Now you'd be using MS Teams if that was your provider.

          I think ALL of mine asked for headsets.

          DustinB3403 Dashrender 2 Replies Last reply Reply Quote 0
          • scottalanmiller
            scottalanmiller @DustinB3403 last edited by

            @DustinB3403 said in Headsets for use with Softphones - recommendations:

            @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

            We use both, but AFAIK everyone talks on the headset.

            1 Reply Last reply Reply Quote 0
            • DustinB3403
              DustinB3403 @scottalanmiller last edited by

              @scottalanmiller said in Headsets for use with Softphones - recommendations:

              @DustinB3403 said in Headsets for use with Softphones - recommendations:

              @Dashrender said in Headsets for use with Softphones - recommendations:

              @DustinB3403 said in Headsets for use with Softphones - recommendations:

              @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

              oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

              Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

              Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

              Now you'd be using MS Teams if that was your provider.

              I think ALL of mine asked for headsets.

              Yeah but different use case from your standpoint and the org I was at. The only people who may need a headset with where I was, truly would've been reception.

              Most other people use their cellphones (before any change) or a proper desk phone. The learning curve of "answer" your computer when it rings is what through people for loops.

              1 Reply Last reply Reply Quote 0
              • Dashrender
                Dashrender @scottalanmiller last edited by

                @scottalanmiller said in Headsets for use with Softphones - recommendations:

                @DustinB3403 said in Headsets for use with Softphones - recommendations:

                @Dashrender said in Headsets for use with Softphones - recommendations:

                @DustinB3403 said in Headsets for use with Softphones - recommendations:

                @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

                oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

                Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

                Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

                Now you'd be using MS Teams if that was your provider.

                I think ALL of mine asked for headsets.

                to the computer? Or from a deskphone?

                scottalanmiller 1 Reply Last reply Reply Quote 0
                • Pete.S
                  Pete.S last edited by Pete.S

                  I'd go for a bluetooth headset that works with both computers, smartphones and deskphones (with BT).
                  We use Plantronics Voyager Legend. Has a very good noise cancelling mic and decent battery life (7 hours of talk). Can connect to two devices at the same time.

                  1 Reply Last reply Reply Quote 1
                  • scottalanmiller
                    scottalanmiller @Dashrender last edited by

                    @Dashrender said in Headsets for use with Softphones - recommendations:

                    @scottalanmiller said in Headsets for use with Softphones - recommendations:

                    @DustinB3403 said in Headsets for use with Softphones - recommendations:

                    @Dashrender said in Headsets for use with Softphones - recommendations:

                    @DustinB3403 said in Headsets for use with Softphones - recommendations:

                    @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

                    oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

                    Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

                    Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

                    Now you'd be using MS Teams if that was your provider.

                    I think ALL of mine asked for headsets.

                    to the computer? Or from a deskphone?

                    Deskphones

                    Dashrender 1 Reply Last reply Reply Quote 0
                    • Dashrender
                      Dashrender @scottalanmiller last edited by

                      @scottalanmiller said in Headsets for use with Softphones - recommendations:

                      @Dashrender said in Headsets for use with Softphones - recommendations:

                      @scottalanmiller said in Headsets for use with Softphones - recommendations:

                      @DustinB3403 said in Headsets for use with Softphones - recommendations:

                      @Dashrender said in Headsets for use with Softphones - recommendations:

                      @DustinB3403 said in Headsets for use with Softphones - recommendations:

                      @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

                      oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

                      Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

                      Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

                      Now you'd be using MS Teams if that was your provider.

                      I think ALL of mine asked for headsets.

                      to the computer? Or from a deskphone?

                      Deskphones

                      yeah, not where I was going with this thread 😉

                      JaredBusch 1 Reply Last reply Reply Quote 0
                      • JaredBusch
                        JaredBusch @Dashrender last edited by

                        @Dashrender said in Headsets for use with Softphones - recommendations:

                        @scottalanmiller said in Headsets for use with Softphones - recommendations:

                        @Dashrender said in Headsets for use with Softphones - recommendations:

                        @scottalanmiller said in Headsets for use with Softphones - recommendations:

                        @DustinB3403 said in Headsets for use with Softphones - recommendations:

                        @Dashrender said in Headsets for use with Softphones - recommendations:

                        @DustinB3403 said in Headsets for use with Softphones - recommendations:

                        @Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.

                        oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...

                        Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).

                        Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.

                        Now you'd be using MS Teams if that was your provider.

                        I think ALL of mine asked for headsets.

                        to the computer? Or from a deskphone?

                        Deskphones

                        yeah, not where I was going with this thread 😉

                        No one had a clue where you were going because you are unclear until posts in.

                        You want wireless headsets for users that move around the office and use a softphone on their laptop.

                        1 Reply Last reply Reply Quote 0
                        • black3dynamite
                          black3dynamite last edited by

                          We pretty much exclusively using Jabra Evolve 75
                          https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve-75

                          1 Reply Last reply Reply Quote 0
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