Tactical RMM
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Who's up for using it in "production"?
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What would you describe MeshCentral as? Remote Support tool?
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@FATeknollogee said in Tactical RMM:
Who's up for using it in "production"?
I don't know about production, but I may just give it a shot for my "friends and family" group.
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@travisdh1 said in Tactical RMM:
@FATeknollogee said in Tactical RMM:
Who's up for using it in "production"?
I don't know about production, but I may just give it a shot for my "friends and family" group.
Sounds like "production" to me!
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Maybe I'm looking in the wrong place but I don't see any Linux agents?
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@FATeknollogee said in Tactical RMM:
Maybe I'm looking in the wrong place but I don't see any Linux agents?
There are none. It's described as a "Windows system", as most RMM are, sadly. That's a major gap, no Linux, no Mac. So while it's got amazing potential, our own in house system still does all of that. It lacks that sweet interface, but it's got loads more monitoring and compatibility. But, this is just a few months of work. So I suspect he just started on Windows and once that's pretty feature complete, then he'll get to work on other OSes.
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I installed it in my home-lab tonight. The install is smooth if you can follow instructions.
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@scottalanmiller said in Tactical RMM:
Sounds like someone copying SodiumSuite now that the project is on ice. It's the logical approach.
I swear when we first looked at this, that they were using Salt under the hood. At some point they moved to a Go agent that they built themselves. Which I think makes sense, we felt that the same approach would be necessary give limitations in using the Salt agent. Seems like a lot of work is getting done on this.
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@scottalanmiller said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
Sounds like someone copying SodiumSuite now that the project is on ice. It's the logical approach.
I swear when we first looked at this, that they were using Salt under the hood. At some point they moved to a Go agent that they built themselves. Which I think makes sense, we felt that the same approach would be necessary give limitations in using the Salt agent. Seems like a lot of work is getting done on this.
Looking through the commit history, they've always used/still use the SaltStack APIs but the agent used to be Python. It switched to Go in October.
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Looking through the demo it's definitely a slick looking solution. One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
This would be for the small MSP shops that want to roll their own solution.
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@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
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@DustinB3403 said in Tactical RMM:
One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
Sure, but have you dealt with many RMM solutions? Having "support" doesn't imply that it works or that they can fix it. It sounds nice, and maybe you can find a good vendor, and Tactical is still Alpha so I'm not saying people should jump on this, just that "supported" solutions have been so bad for us that it took more manpower to fix their stuff for them than to roll our own.
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@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
I mean roll your own as in, not purchasing a support package from a NOC like continuum.
Something your team would setup and maintain.
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@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
Sure, but have you dealt with many RMM solutions? Having "support" doesn't imply that it works or that they can fix it. It sounds nice, and maybe you can find a good vendor, and Tactical is still Alpha so I'm not saying people should jump on this, just that "supported" solutions have been so bad for us that it took more manpower to fix their stuff for them than to roll our own.
Oh I know, remember the private conversation we had not 3 hours ago... lol
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@DustinB3403 said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
I mean roll your own as in, not purchasing a support package from a NOC like continuum.
Something your team would setup and maintain.
That's more "running a product." Rolling your own means building it yourself. Just installing software without a vendor to hold your hand isn't rolling your own in any sense. That's how we run 99% of supported software. It's not like we ever engage Microsoft, Red Hat, Adobe, etc. when installing their products. So other than the fallback option of reaching out to someone (which Tactical might have more than those mentioned other than RH) for assistance if we get stuck, it's the same.
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Do most of these look similar? We only looked at one of these (Solarwinds RMM) before we decided to continue on our own home brew path.
This looks almost identical to that. I know it is not the same product.
I'm just curious if most RMMs look similar.....
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@JasGot said in Tactical RMM:
Do most of these look similar? We only looked at one of these (Solarwinds RMM) before we decided to continue on our own home brew path.
This looks almost identical to that. I know it is not the same product.
I'm just curious if most RMMs look similar.....
From what I've seen, yes, relatively similar.
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TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
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@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
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@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Correct, they haven't ever been.
Scott simply isn't paying attention.
