Cannot RDP through Windows 10 Computer



  • Found this issue while on-boarding a customer a couple of weeks ago. The symptom was that no one could RDP or elevate UAC on any computer besides the server. The error was the following phrase "An Authentication error has occurred (Code: 0x800706be)"

    2020-04-21_05-10-32.jpg

    We ran DISM and SFC to check if there was any issue on the system but could not find an issue with the system. Event logs were not showing much information.

    After further troubleshooting and running AutoRuns we noticed the computers shared a same agent which was the Solarwinds RMM. When we ran AUtoruns (https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns) we found the issue being the Solarwinds Credential Provider, once disabled or removing the RMM the RDP connections started working properly.

    Remote-Support-BWR-ENG-DIR-20200403170540.png

    I the picture above we unchecked the MSPACredentialProvider.



  • That is so weird to randomly happen like that



  • Great research! Thanks. And now if I can remember this when it happens to us, I'll be all set!



  • @JasGot said in Cannot RDP through Windows 10 Computer:

    Great research! Thanks. And now if I can remember this when it happens to us, I'll be all set!

    It was so annoying to get to the bottom of it...