Unsolved Soft Phone issues

[WrCombs]

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

Where is your PBX located?

I dont have that information.

how does your softphone get set up?

through an app

[scottalanmiller]

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

Where "managed" = "finger pointing."

[WrCombs]

@scottalanmiller said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

Where "managed" = "finger pointing."

basically

[scottalanmiller]

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

Where is your PBX located?

I dont have that information.

how does your softphone get set up?

through an app

Oh, you don't enter the details?

[WrCombs]

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

Where is your PBX located?

I dont have that information.

how does your softphone get set up?

through an app

Oh, you don't enter the details?

we enter our phone number and password

[Dashrender]

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

Where is your PBX located?

I dont have that information.

how does your softphone get set up?

through an app

Oh, you don't enter the details?

we enter our phone number and password

And not a server address?

What app are you using on the phone?

I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.

[WrCombs]

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

Where is your PBX located?

I dont have that information.

how does your softphone get set up?

through an app

Oh, you don't enter the details?

we enter our phone number and password

And not a server address?

What app are you using on the phone?

I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.

it's called the Vast Communicator.
No server address

[scottalanmiller]

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

[WrCombs]

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

[Dashrender]

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

[scottalanmiller]

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

[WrCombs]

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

They bought this system for all 3 offices for both departments.
Long before COVID19

[Dashrender]

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

Did you see they had a "business" offering on their website.

Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

[travisdh1]

@Dashrender said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

Did you see they had a "business" offering on their website.

Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

I'm just guessing that they both have more than enough business as it is, why advertise for more?

[Dashrender]

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

They bought this system for all 3 offices for both departments.
Long before COVID19

Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

[Dashrender]

@travisdh1 said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

Did you see they had a "business" offering on their website.

Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

I'm just guessing that they both have more than enough business as it is, why advertise for more?

That's not a real suggestion is? Does google think it has enough business? or Apple, or Microsoft or Amazon? I'm betting not. Why would NTG and Bundy be any different?

[WrCombs]

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

They bought this system for all 3 offices for both departments.
Long before COVID19

Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

Im Sure I Could.

[Dashrender]

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

They bought this system for all 3 offices for both departments.
Long before COVID19

Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

Im Sure I Could.

Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

[WrCombs]

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

They bought this system for all 3 offices for both departments.
Long before COVID19

Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

Im Sure I Could.

Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

Only issue, there's not a local guy in town for NTG

[Dashrender]

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Wait, like this Vast... https://www.vastbroadband.com/

This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

Yep, that's it.
anything to save a buck I guess

did they just buy this for this situation? or is that the whole service your company is using?

They bought this system for all 3 offices for both departments.
Long before COVID19

Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

Im Sure I Could.

Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

Only issue, there's not a local guy in town for NTG

/sigh - that's the point. You don't need anyone local for phones. The PBX is completely online. They can receive the phones and pre-program them, then mail them to you, or they can send them directly to you with fairly simple instructions on how to add them to the PBX, and then a config is pushed from the server to the phones.

The vendor can even do firewall and network troubleshooting with your remotely if needed. of course someone at your location will need the admin level usernames/passwords for all equipment.