Outbound Email group terminology



  • Have done a bunch of searching but not hitting the mark.

    What phrase do I need to search to find out what email systems provide the following functionality:

    I have three users in a group called PM. I would like inbound email sent to [email protected]<.>com to go to all three users. Each user in any combo can reply to the email sent to PM and when they reply out, I want it to show the From and Return address as [email protected]<.>com (not their own account).

    Also, if any of these users get an email to their own email address, I want the From and Return address to show their own (like normal everyday email).

    What is the term I need to search for?

    Groups/Distribution List doesn't really hit the mark because it works on the inbound but not the outbound issue I have.



  • I don't think any search term is going to give you what you want.

    As far as I know, Google Suite can do this. You create a group, that group as an email address of [email protected] and it's sent to everyone that's a member of the group. You need to give send as rights to all users to use the [email protected] address as a from - they user will likely have to change to that send as address each time, because they will be defaulted to their own email address.



  • In an Exchange environment, I think they call the outbound part "send as" permission - grant each group member the right to send as the group address. @Dashrender is right - they will almost certainly have to remember to select that address each time.



  • @RojoLoco said in Outbound Email group terminology:

    In an Exchange environment, I think they call the outbound part "send as" permission - grant each group member the right to send as the group address. @Dashrender is right - they will almost certainly have to remember to select that address each time.

    Doing this in exchange is challenging at best.

    @dbeato knows how to do it in Exchange.



  • Thanks. I will look up the "Send As" term. That may work.

    I just see customer service emails from the likes of webroot, CDW and many more.



  • Sounds to me like Shared Mailbox is what you want. Create the mailbox [email protected] and then give the necessary users permission. Then from within Outlook or web they should see a separate mailbox for that e-mail account that they all can share and work out of.



  • With Office 365 and Outlook you can do this. By default, when a user send or replies to the email from the shared mailbox, it will be sent from the user's address and not the shared mailbox address. You need to disable Auto mapping using PowerShell (code below); then set up the shared mailbox as another account in Outlook. OR remember to change the address using the From field in Outlook.

    Add-MailboxPermission ‘[email protected]’ –User [email protected] –AccessRights FullAccess –InheritanceType all –AutoMapping $False
    


  • @jt1001001 said in Outbound Email group terminology:

    With Office 365 and Outlook you can do this. By default, when a user send or replies to the email from the shared mailbox, it will be sent from the user's address and not the shared mailbox address. You need to disable Auto mapping using PowerShell (code below); then set up the shared mailbox as another account in Outlook. OR remember to change the address using the From field in Outlook.

    Add-MailboxPermission ‘[email protected]om’ –User [email protected] –AccessRights FullAccess –InheritanceType all –AutoMapping $False
    

    Doesn't email sent to a shared mailbox get delivered to the shared box, not the user's own box?



  • @Dashrender yes but if they reply to it, even in the shared mailbox, the reply with have a from address of the user and not the shared mailbox (by default)



  • @jt1001001 : That's definitely not correct.

    If the user is using Outlook on PC (not Mac), it'll automatically set the FROM: address to that of the shared mailbox when replying to email.
    When setting these mailboxes up in Exchange, ensure that member permissions are : "Read and manage" and "Send". "Send on behalf of" is not required in this scenario.

    Powershell is not needed to setup a shared mailbox nor permission delegation.



  • Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.



  • @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    What's wrong with kerio?



  • @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    What's wrong with kerio?

    It was bought by GFI. That is the biggest issue. Large price increase and development prior to their purchase was much better. Support is not what it use to be either.

    I'm being a little @scottalanmiller'ish as it has become more of a moral issue. 🙂

    Plus, I would like to eventually SasS.

    EDIT: Prior to GFI, I really liked Kerio. Stable release updates and support was awesome. Felt they had a huge chip on their shoulder and wanted to kick MS Exchange A$$. That trait is now gone and it reflects in their product.



  • @pmoncho said in Outbound Email group terminology:

    @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    What's wrong with kerio?

    It was bought by GFI. That is the biggest issue. Large price increase and development prior to their purchase was much better. Support is not what it use to be either.

    I'm being a little @scottalanmiller'ish as it has become more of a moral issue. 🙂

    Plus, I would like to eventually SasS.

    EDIT: Prior to GFI, I really liked Kerio. Stable release updates and support was awesome. Felt they had a huge chip on their shoulder and wanted to kick MS Exchange A$$. That trait is now gone and it reflects in their product.

    If you're being Scottish.. then you don't want to look at Hosted Exchange. 😉 If you're like him, you'll look at Zoho.



  • @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    What's wrong with kerio?

    It was bought by GFI. That is the biggest issue. Large price increase and development prior to their purchase was much better. Support is not what it use to be either.

    I'm being a little @scottalanmiller'ish as it has become more of a moral issue. 🙂

    Plus, I would like to eventually SasS.

    EDIT: Prior to GFI, I really liked Kerio. Stable release updates and support was awesome. Felt they had a huge chip on their shoulder and wanted to kick MS Exchange A$$. That trait is now gone and it reflects in their product.

    If you're being Scottish.. then you don't want to look at Hosted Exchange. 😉 If you're like him, you'll look at Zoho.

    They will be on the list if they can help me with this situation.



  • @pmoncho said in Outbound Email group terminology:

    @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    What's wrong with kerio?

    It was bought by GFI. That is the biggest issue. Large price increase and development prior to their purchase was much better. Support is not what it use to be either.

    I'm being a little @scottalanmiller'ish as it has become more of a moral issue. 🙂

    Plus, I would like to eventually SasS.

    EDIT: Prior to GFI, I really liked Kerio. Stable release updates and support was awesome. Felt they had a huge chip on their shoulder and wanted to kick MS Exchange A$$. That trait is now gone and it reflects in their product.

    If you're being Scottish.. then you don't want to look at Hosted Exchange. 😉 If you're like him, you'll look at Zoho.

    They will be on the list if they can help me with this situation.

    Frankly, anyone should be able to help you solve the problem.

    email groups gets the first part, group for [email protected] delivers to all members of that group. It's the replies that are challenging.
    As mentioned a shared mailbox solves the replying in Exchange - though does likely require specifically opening up that shared mailbox and replying from within it - Not sure if you can use the "From" field while in your own mailbox (I know for aliases you can't, not in Exchange).



  • @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    If I was going to run on premises and/or self hosted, I'd look at MailCow and Zimbra first today.



  • @pmoncho said in Outbound Email group terminology:

    @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    @Dashrender said in Outbound Email group terminology:

    @pmoncho said in Outbound Email group terminology:

    Thanks group.

    At this time, we currently we use Kerio Connect for email (users use webmail function not Outlook connector). That will hopefully change in the future based on changes that are currently happening at work.

    I will check into the shared mailbox scenario also. Nice to know that there are possible options out there. Armed with the search terms, it definitely helps when researching my current and future email apps.

    What's wrong with kerio?

    It was bought by GFI. That is the biggest issue. Large price increase and development prior to their purchase was much better. Support is not what it use to be either.

    I'm being a little @scottalanmiller'ish as it has become more of a moral issue. 🙂

    Plus, I would like to eventually SasS.

    EDIT: Prior to GFI, I really liked Kerio. Stable release updates and support was awesome. Felt they had a huge chip on their shoulder and wanted to kick MS Exchange A$$. That trait is now gone and it reflects in their product.

    If you're being Scottish.. then you don't want to look at Hosted Exchange. 😉 If you're like him, you'll look at Zoho.

    They will be on the list if they can help me with this situation.

    That's who we use and we are very happy.


Log in to reply