Dropbox and Box - billing issues



  • I'm curious if anyone else has run into issues with Dropbox and/or Box coming after you pretty hard for money? The Box issue has died down somewhat, but Dropbox is driving me nuts. They are asking me to pay some unnamed amount for an unspecified number of accounts ("over 600") that have performed a number of actions. They are also refusing to provide me with the accounts in question because they consider that information to be PII.

    I'm not in a good space to be dealing with this level of absurdity. Anyone else had something like this with either of these vendors? If yes, what did you do to handle it? If our police department didn't use dropbox for some things I would block their domain at the firewall.



  • WOW - if you are responsible for the bill, then the PII is within your purview, I would think. it's really sounding like a scam, and I'd likely threaten litigation if they don't provide the verification or drop the claim of charges.



  • @Dashrender said in Dropbox and Box - billing issues:

    WOW - if you are responsible for the bill, then the PII is within your purview, I would think. it's really sounding like a scam, and I'd likely threaten litigation if they don't provide the verification or drop the claim of charges.

    After I mentioned getting legal involved the person from dropbox has backed off and said they just want to understand our needs so that they can be a consultant and support us. I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

    Sorry for the yelling. I'm frustrated and y'all are safe.



  • @Kelly said in Dropbox and Box - billing issues:

    I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

    I mean, you could definitely say this to them...

    This sounds like one of those weird end of the year tactics sales people use to get their bonus.



  • @coliver said in Dropbox and Box - billing issues:

    @Kelly said in Dropbox and Box - billing issues:

    I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

    I mean, you could definitely say this to them...

    This sounds like one of those weird end of the year tactics sales people use to get their bonus.

    it's worse than that, I think - they are claiming he owes them money. Pretty sure that's not legal.

    I guess we'd need to see the bill they submitted to you. Perhaps there is wording in there that makes it not a bill- but look like a bill that sadly many AP just pay thinking it's legit.



  • @Dashrender said in Dropbox and Box - billing issues:

    @coliver said in Dropbox and Box - billing issues:

    @Kelly said in Dropbox and Box - billing issues:

    I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

    I mean, you could definitely say this to them...

    This sounds like one of those weird end of the year tactics sales people use to get their bonus.

    it's worse than that, I think - they are claiming he owes them money. Pretty sure that's not legal.

    I guess we'd need to see the bill they submitted to you. Perhaps there is wording in there that makes it not a bill- but look like a bill that sadly many AP just pay thinking it's legit.

    When I pushed back on the bill thing they are now stating that they just want to consult, that there isn't a bill.



  • So it was only verbal demands to pay for 600 users? no actual bill sent?

    yeah - scummy sales BS.



  • @Dashrender said in Dropbox and Box - billing issues:

    WOW - if you are responsible for the bill, then the PII is within your purview, I would think. it's really sounding like a scam, and I'd likely threaten litigation if they don't provide the verification or drop the claim of charges.

    Yeah, 100% it's YOUR data if YOU have to pay for it.



  • @Kelly said in Dropbox and Box - billing issues:

    @Dashrender said in Dropbox and Box - billing issues:

    WOW - if you are responsible for the bill, then the PII is within your purview, I would think. it's really sounding like a scam, and I'd likely threaten litigation if they don't provide the verification or drop the claim of charges.

    After I mentioned getting legal involved the person from dropbox has backed off and said they just want to understand our needs so that they can be a consultant and support us. I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

    Sorry for the yelling. I'm frustrated and y'all are safe.

    You sure it was really DropBox? If so, that makes them a security risk.



  • @coliver said in Dropbox and Box - billing issues:

    @Kelly said in Dropbox and Box - billing issues:

    I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

    I mean, you could definitely say this to them...

    This sounds like one of those weird end of the year tactics sales people use to get their bonus.

    Or better... this is a social engineering attempt at invoice slamming and is a federal crime.



  • @Dashrender said in Dropbox and Box - billing issues:

    it's worse than that, I think - they are claiming he owes them money. Pretty sure that's not legal.

    Correct, they are breaking the law. They've been caught trying to steal.



  • @Dashrender said in Dropbox and Box - billing issues:

    So it was only verbal demands to pay for 600 users? no actual bill sent?

    yeah - scummy sales BS.

    Sounds like they make it scummy sales BS only after getting caught doing something far more illegal. Don't let them water it down after the fact. It's like getting caught trying to hot wire a car but convincing the cops that they weren't stealing the car, just stealing the Taco Bell food that they saw in the car... still illegal but not grand theft auto that they were actually caught attempting in the beginning.