Phone solutions - something like Skype/Teams - why/why not?
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@DustinB3403 said in Phone solutions - something like Skype/Teams - why/why not?:
A headache and lots and lots of bitching about taking handsets away from people.
Yeah - this is my biggest concern.
We have workflows that are station based - not person based - think call center.
It might be nice to track what user is setting at one of those phones to know who's doing what, but the phone itself is just a station, and that station is what needs to get the call, not the user who logs into it - follow?
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Thanks everyone - I was thinking this was pretty much a dead end - and it's definitely looking like that, but it's an option in the world and at minimum I felt it was at least worth talking about for a few mins.
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At this point in time I don't feel that we need/will make use of a fully unified communication system. We have chat through our EHR system, which while available on our mobile devices, almost no one uses it that way, only while in the web client.
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@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@DustinB3403 said in Phone solutions - something like Skype/Teams - why/why not?:
A headache and lots and lots of bitching about taking handsets away from people.
Yeah - this is my biggest concern.
Nothing in using Teams implies taking away handsets.
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@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
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IIRC you can do service/station accounts within Teams.
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@coliver said in Phone solutions - something like Skype/Teams - why/why not?:
IIRC you can do service/station accounts within Teams.
My personal desire would be for both - station account for the device - and the user still logging in on the device so we know what user was making phone calls there.
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@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
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@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
that's a totally separate issue that applies to all phone systems.
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@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
that's a totally separate issue that applies to all phone systems.
meh - it can apply to all phone systems, but I'm guessing it generally doesn't apply to those installing the Mitel/3CX's of the world. It's a mindset thing. It's also the sales person selling the stuff thing.
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@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
that's a totally separate issue that applies to all phone systems.
meh - it can apply to all phone systems, but I'm guessing it generally doesn't apply to those installing the Mitel/3CX's of the world. It's a mindset thing. It's also the sales person selling the stuff thing.
I don't know, 3CX pushes that pretty hard.
