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    Forced Double Sided Printing

    IT Discussion
    hp laserjet pro mfp m428fdn print print driver
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    • Romo
      Romo last edited by

      We have a client that owns a HP LaserJet Pro MFP M428fdn, even though driver settings are set to not do double sided printing it still keeps trying to do so. Duplex setting in the printers control panel has duplex disabled by default as well not sure why this is happening.

      Has anyone experienced something like this and know wtf could be happening with this printer?

      travisdh1 1 Reply Last reply Reply Quote 2
      • Romo
        Romo last edited by

        Some settings we have:

        2019-10-25 17_49_31-Remote Support - Connected.png 2019-10-25 17_47_35-Remote Support - Connected.png 2019-10-25 17_47_12-Remote Support - Connected.png 2019-10-25 17_45_20-Remote Support - Connected.png

        Driver download says duplex is on by default:
        2019-10-25 17_45_20-Remote Support - Connected.png

        I would still think with the settings as we have them it should print double-sided.

        1 Reply Last reply Reply Quote 0
        • DustinB3403
          DustinB3403 last edited by

          Is the client workstation Windows or Mac?

          Romo 1 Reply Last reply Reply Quote 0
          • Romo
            Romo @DustinB3403 last edited by

            @DustinB3403 Windows, its actually a small office so around 6 computers with the same issue, 3 - windows 7 and 3- windows 10.

            1 Reply Last reply Reply Quote 0
            • jmoore
              jmoore last edited by

              Make sure they aren't duplexing by default from whatever application they are printing from. I have seen that and its annoying.

              Dashrender 1 Reply Last reply Reply Quote 1
              • travisdh1
                travisdh1 @Romo last edited by

                @Romo You need to set the preference in Manage your device -> Priner properties -> Advanced -> Printing Defaults. Set your default there instead of the place you'd think it should be set.

                Romo 1 Reply Last reply Reply Quote 4
                • Dashrender
                  Dashrender @jmoore last edited by

                  @jmoore said in Forced Double Sided Printing:

                  Make sure they aren't duplexing by default from whatever application they are printing from. I have seen that and its annoying.

                  Yep - If it's Chrome - Chrome loves to completely disregard the default printer settings.

                  1 Reply Last reply Reply Quote 3
                  • Romo
                    Romo @travisdh1 last edited by

                    @travisdh1 Thank you, the change there solved the issue.

                    travisdh1 1 Reply Last reply Reply Quote 1
                    • travisdh1
                      travisdh1 @Romo last edited by

                      @Romo said in Forced Double Sided Printing:

                      @travisdh1 Thank you, the change there solved the issue.

                      You'll never guess who ran into that same issue just a few days before you posted. :laughing:

                      1 Reply Last reply Reply Quote 1
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