New ISP Issues at CEO's Home



  • @Reid-Cooper said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    The only problem I am having now is the port forwarding for the Milestone system.

    @JaredBusch said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @JaredBusch said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.

    Has that changed, or did I just get bad information again?

    It has never changed.

    When I go back out there, I'll make these changes...right now, the struggle is getting the port forwarding correct for the Milestone cameras...I matched what was on the previous modem/router and it doesn't seem to be working as the mobile Milestone app isn't working still due to the port forwarding.

    Are you certain that it is the port forwarding causing the issue? Maybe it is something else.

    I got it fixed...needed a little more DNS info in the router...it is all working now...

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Like many have mentioned before, it may be time for him to use his clout and money to see what it will take to get fiber out there...or we may look at point to point...



  • @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    I've asked him to give it a week or so before writing it off...at least 3 weeks so I can still go to Austin... πŸ˜‰



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    I've asked him to give it a week or so before writing it off...at least 3 weeks so I can still go to Austin... πŸ˜‰

    It's coming up quickly! Getting all of our plans finalized for it now that I am back from my weekend in Denver.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞



  • 600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    Satellite guy can't improve it unless the line of site is messed up. To really improve it, you'll need to do things like build a local DNS cache.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg



  • Is this company publicly traded?

    Seems like a blatant misuse of resources



  • @IRJ said in New ISP Issues at CEO's Home:

    Is this company publicly traded?

    Seems like a blatant misuse of resources

    Private company...we all own stock...I am truly the "Jack of all trades IT" person for the business and his home. As mentioned, he did hire someone who only does cabling and networking who originally set up his home...but I guess he wants to save a service call with him...and to be honest, and I've let management know, I'm falling behind at work.



  • His house is pretty much going to take up my day tomorrow and perhaps rest of the week and I don't have a clue as to the cause of the latency at this time...will try a few other things tomorrow...

    lodge_02_edit_01.jpg



  • @garak0410 said in New ISP Issues at CEO's Home:

    His house is pretty much going to take up my day tomorrow and perhaps rest of the week and I don't have a clue as to the cause of the latency at this time...will try a few other things tomorrow...

    lodge_02_edit_01.jpg

    It's satellite. Radio signal has to travel a LONG ways up, and then back down to earth before you even start thinking about getting to the joerandomwebsite.com they're looking at. Only way to speed it up is put a big cache in front of it and let it load locally.

    I would've LOVED 600ms response times when I was dealing with satellite. The one I was working with was a 1st gen sat, 3000ms on a good day.



  • @garak0410 said in New ISP Issues at CEO's Home:

    His house is pretty much going to take up my day tomorrow and perhaps rest of the week and I don't have a clue as to the cause of the latency at this time...will try a few other things tomorrow...

    The latency was known to be from selecting satellite, I thought. Aren't you getting the expected latency?



  • @garak0410 said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg

    These are the expected speed. Satellite guy can't fix this without telling you to not use their satellite. 600ms is the standard for "really good" satellite today. At 587, you are getting "better than expected", not worse.



  • I never dealt with satellite but I have dealt with slow Internet speed for hundreds of users and setting up something like squid proxy helped a lot.



  • @black3dynamite said in New ISP Issues at CEO's Home:

    I never dealt with satellite but I have dealt with slow Internet speed for hundreds of users and setting up something like squid proxy helped a lot.

    That, too. Although that tends to only help with lots of users, it does extremely little for a single user because it can't share the cache.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg

    These are the expected speed. Satellite guy can't fix this without telling you to not use their satellite. 600ms is the standard for "really good" satellite today. At 587, you are getting "better than expected", not worse.

    Satellite at 587 is worse than 1.5 meg (forgot it's ms speed) on our other service. So, I may be seeing if we can get out of the contract as the CEO complains that it is virtually unusable at his home/lodge now. I am heading there around 8:30 to check it out. I do know than when I connect via Teamviewer from here, it is noticeably laggy.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    @black3dynamite said in New ISP Issues at CEO's Home:

    I never dealt with satellite but I have dealt with slow Internet speed for hundreds of users and setting up something like squid proxy helped a lot.

    That, too. Although that tends to only help with lots of users, it does extremely little for a single user because it can't share the cache.

    yeah I was thinking about posting about a proxy server yesterday - but that doesn't help with a small number of users and the modern web. i.e. Facebook, streaming services, heck - MangoLassi... the content is constantly updated so the cacheing service would rarely come into play.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg

    These are the expected speed. Satellite guy can't fix this without telling you to not use their satellite. 600ms is the standard for "really good" satellite today. At 587, you are getting "better than expected", not worse.

    Satellite at 587 is worse than 1.5 meg (forgot it's ms speed) on our other service. So, I may be seeing if we can get out of the contract as the CEO complains that it is virtually unusable at his home/lodge now. I am heading there around 8:30 to check it out. I do know than when I connect via Teamviewer from here, it is noticeably laggy.

    Of course - realtime would be horrible at that lag - As Scott already mentioned that VOIP would be unusable.



  • @Dashrender said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg

    These are the expected speed. Satellite guy can't fix this without telling you to not use their satellite. 600ms is the standard for "really good" satellite today. At 587, you are getting "better than expected", not worse.

    Satellite at 587 is worse than 1.5 meg (forgot it's ms speed) on our other service. So, I may be seeing if we can get out of the contract as the CEO complains that it is virtually unusable at his home/lodge now. I am heading there around 8:30 to check it out. I do know than when I connect via Teamviewer from here, it is noticeably laggy.

    Of course - realtime would be horrible at that lag - As Scott already mentioned that VOIP would be unusable.

    I think it is time to use his power, name and money to get something better brought out there.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg

    These are the expected speed. Satellite guy can't fix this without telling you to not use their satellite. 600ms is the standard for "really good" satellite today. At 587, you are getting "better than expected", not worse.

    Satellite at 587 is worse than 1.5 meg (forgot it's ms speed) on our other service. So, I may be seeing if we can get out of the contract as the CEO complains that it is virtually unusable at his home/lodge now. I am heading there around 8:30 to check it out. I do know than when I connect via Teamviewer from here, it is noticeably laggy.

    Of course - realtime would be horrible at that lag - As Scott already mentioned that VOIP would be unusable.

    I think it is time to use his power, name and money to get something better brought out there.

    ffb3c641-adfb-4a3a-80ee-545ae6ca3b73-image.png



  • I am a telecom consultant who's job it is to help IT managers and IT folks find useable fiber and other forms of ISP access.
    I have access to networks that are often thought to be carrier-only, wireless tower link only and longhaul so let me do some exploration on this address where your CEO is struggling to get fiber and let me see what I can pull up in all my maps. I can be reached at 256-486-1988 or [email protected]. I work for free and am paid by the hundreds of carriers, so no cost to you to have me take a look. Look forward to hearing from you soon



  • My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?



  • @garak0410 said in New ISP Issues at CEO's Home:

    My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?

    Where is the 'server'? is is something on that network at his house? or something in the cloud?

    Does accessing the internet work for things like gmail?



  • @Dashrender said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?

    Where is the 'server'? is is something on that network at his house? or something in the cloud?

    Does accessing the internet work for things like gmail?

    Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?

    Where is the 'server'? is is something on that network at his house? or something in the cloud?

    Does accessing the internet work for things like gmail?

    Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.

    misconfigured router.

    You switched to using a real router. You have to set things up correctly.

    Unlike the shit ass consumer stuff that you just let the thing do what it wants and be full of security holes.



  • To actually know how to help, would require knowing what the software is actually doing (or not doing).



  • @garak0410 said in New ISP Issues at CEO's Home:

    My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?

    You say "the wifi", but you didn't mention if you checked when plugged in directly.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?

    Where is the 'server'? is is something on that network at his house? or something in the cloud?

    Does accessing the internet work for things like gmail?

    Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.

    Because DNS


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