Banned on VitalPBX forum?



  • I got banned after my first post!

    I asked if there was a Call Flip type option available.

    I received an e-mail notification that my question was replied to:

    New reply has been posted on your subscribed topic - Transfer to VitalPBX Communicator. 
    
    RE: Transfer to VitalPBX Communicator 
    This is something that we may add in the future as part of VitalPBX's features
    
    If you want to unsubscribe from this topic please use the link below.
    
    Unsubscribe Thanks! Team VitalPBX
    

    When I went back to their site, I found this:

    You have been banned. Please contact to forum administrators for more information.
    

    The best part is..... there is no way (easily found) to contact the administrator!



  • sucks..

    what is call flip option?



  • I can only imagine that the ban was some kind of accident. WTF. Super weird.



  • @Dashrender said in Banned on VitalPBX forum?:

    sucks..

    what is call flip option?

    It is a variation of blind transfer. Example scenario: You are speaking on the phone at your desk and you need to leave the building. You press a soft key on your desk phone and your smartphone starts ringing. Since it was some sort of a blind transfer, when you answer the call on your smart phone, the call becomes live on the smartphone and disconnects from the desk phone. the person on the other end of the call does not hear any hold music or tones during the flip.



  • Perhaps it's a fluke in the forum software. Have you tried logging out and back in? Maybe need to clear cookies, etc.



  • @Danp said in Banned on VitalPBX forum?:

    Perhaps it's a fluke in the forum software. Have you tried logging out and back in? Maybe need to clear cookies, etc.

    Yah... didn't fix it.

    I sent someone an e-mail. We'll see what happens. If I logout, I can still read the forum, just can't post.



  • @JasGot said in Banned on VitalPBX forum?:

    @Dashrender said in Banned on VitalPBX forum?:

    sucks..

    what is call flip option?

    It is a variation of blind transfer. Example scenario: You are speaking on the phone at your desk and you need to leave the building. You press a soft key on your desk phone and your smartphone starts ringing. Since it was some sort of a blind transfer, when you answer the call on your smart phone, the call becomes live on the smartphone and disconnects from the desk phone. the person on the other end of the call does not hear any hold music or tones during the flip.

    and that's different from a blind transfer how?



  • @Dashrender said in Banned on VitalPBX forum?:

    @JasGot said in Banned on VitalPBX forum?:

    @Dashrender said in Banned on VitalPBX forum?:

    sucks..

    what is call flip option?

    It is a variation of blind transfer. Example scenario: You are speaking on the phone at your desk and you need to leave the building. You press a soft key on your desk phone and your smartphone starts ringing. Since it was some sort of a blind transfer, when you answer the call on your smart phone, the call becomes live on the smartphone and disconnects from the desk phone. the person on the other end of the call does not hear any hold music or tones during the flip.

    and that's different from a blind transfer how?

    He clearly stated that. No hold music or anything which is what you hear during a blind transfer typically or ringing



  • Tagging @MontesVitalPBX



  • A very nice man named Jose Antonio Montes fixed the ban for me! Thanks Jose!



  • @JasGot said in Banned on VitalPBX forum?:

    @Dashrender said in Banned on VitalPBX forum?:

    sucks..

    what is call flip option?

    It is a variation of blind transfer. Example scenario: You are speaking on the phone at your desk and you need to leave the building. You press a soft key on your desk phone and your smartphone starts ringing. Since it was some sort of a blind transfer, when you answer the call on your smart phone, the call becomes live on the smartphone and disconnects from the desk phone. the person on the other end of the call does not hear any hold music or tones during the flip.

    I've never heard of this before as a single button like this with no "hold" or ring or something.

    Looking it up, it seems to be a Ring Central thing.
    Their blog post from 2013: https://www.ringcentral.com/blog/the-new-ringcentral-support-center-call-flip/



  • I've never heard of this being requsted. Even from Ring Central customers.

    So let me ask you @JasGot, where are you pulling this from? Based on the name, I assume from Ring Central as no one wants to use the same name as a competitor.

    Have you seen this elsewhere?

    Why are you asking for this feature?

    Asterisk could certainly do it, as it is simply making an outbound call and then adding it to your existing call bridge. Not a lot different than click to call functionality that peeople use all the time.



  • @JasGot said in Banned on VitalPBX forum?:

    A very nice man named Jose Antonio Montes fixed the ban for me! Thanks Jose!

    That's who I tagged 🙂



  • @JaredBusch said in Banned on VitalPBX forum?:

    @JasGot said in Banned on VitalPBX forum?:

    @Dashrender said in Banned on VitalPBX forum?:

    sucks..

    what is call flip option?

    It is a variation of blind transfer. Example scenario: You are speaking on the phone at your desk and you need to leave the building. You press a soft key on your desk phone and your smartphone starts ringing. Since it was some sort of a blind transfer, when you answer the call on your smart phone, the call becomes live on the smartphone and disconnects from the desk phone. the person on the other end of the call does not hear any hold music or tones during the flip.

    I've never heard of this before as a single button like this with no "hold" or ring or something.

    Looking it up, it seems to be a Ring Central thing.
    Their blog post from 2013: https://www.ringcentral.com/blog/the-new-ringcentral-support-center-call-flip/

    Not one that I know either.



  • @JaredBusch said in Banned on VitalPBX forum?:

    I've never heard of this being requsted. Even from Ring Central customers.

    So let me ask you @JasGot, where are you pulling this from? Based on the name, I assume from Ring Central as no one wants to use the same name as a competitor.

    Have you seen this elsewhere?

    Why are you asking for this feature?

    Asterisk could certainly do it, as it is simply making an outbound call and then adding it to your existing call bridge. Not a lot different than click to call functionality that peeople use all the time.

    https://kb.intermedia.net/article/34269

    This is an Intermedia feature for sure. We have many customers with Intermedia phone service and the younger "on the go" types love this feature.

    I've use it myself, and I have to admit, it is pretty sweet to grab my cell in one hand, then on the desk phone... hit the flip soft button that is always there during the call, and then just answer my cell, and the other party is there. Unless they are paying close attention to the tell-tale sounds people like us hear on a phone call, they have no idea you just flipped their call to your cell. Hang up the desk phone, and walk away! You can flip it back too.

    Very handy when you are on the phone with someone and you need to leave the office and either don't want to interrupt the conversation, or don't want them to know you walked away from your desk.



  • @JasGot said in Banned on VitalPBX forum?:

    @JaredBusch said in Banned on VitalPBX forum?:

    I've never heard of this being requsted. Even from Ring Central customers.

    So let me ask you @JasGot, where are you pulling this from? Based on the name, I assume from Ring Central as no one wants to use the same name as a competitor.

    Have you seen this elsewhere?

    Why are you asking for this feature?

    Asterisk could certainly do it, as it is simply making an outbound call and then adding it to your existing call bridge. Not a lot different than click to call functionality that peeople use all the time.

    https://kb.intermedia.net/article/34269

    This is an Intermedia feature for sure. We have many customers with Intermedia phone service and the younger "on the go" types love this feature.

    I've use it myself, and I have to admit, it is pretty sweet to grab my cell in one hand, then on the desk phone... hit the flip soft button that is always there during the call, and then just answer my cell, and the other party is there. Unless they are paying close attention to the tell-tale sounds people like us hear on a phone call, they have no idea you just flipped their call to your cell. Hang up the desk phone, and walk away! You can flip it back too.

    Very handy when you are on the phone with someone and you need to leave the office and either don't want to interrupt the conversation, or don't want them to know you walked away from your desk.

    Not arguing it is an interesting feature. I can see how to do it with Asterisk. Just never heard of it at all.



  • @JaredBusch said in Banned on VitalPBX forum?:

    Not arguing it is an interesting feature. I can see how to do it with Asterisk. Just never heard of it at all.

    Mind doing a quick write-up of this Jared? I could see a use for this for us internally.



  • @manxam said in Banned on VitalPBX forum?:

    @JaredBusch said in Banned on VitalPBX forum?:

    Not arguing it is an interesting feature. I can see how to do it with Asterisk. Just never heard of it at all.

    Mind doing a quick write-up of this Jared? I could see a use for this for us internally.

    It will not be quick. This is something I can envision in my head. But it will take a custom context to implement. I know other thing that do similar silent bridging. So it would be a matter of taking those apart and reimplementing.



  • @JaredBusch If I can provide something of value from the phone settings, just ask.


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