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    Solved Started as Win 7 Issue.. Now Job Searching?

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    windows 7 filesharing
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    • scottalanmillerS
      scottalanmiller @WrCombs
      last edited by

      @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

      @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

      @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

      @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

      @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

      Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

      because we haven't upgraded the site to windows 10

      Exactly, what if you upgraded the site to Windows 10 and the problem persists? What would the plan of action be then?

      new equipment with a fresh windows 10 image.

      and if that didn't work then I'd have to rely soley on FM to fix it.

      If that were true, then you can solely rely on the FM already. If that is the case, what's your role? Going to Windows 10 takes away no future options.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @WrCombs
        last edited by

        @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

        @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

        @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

        @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

        @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

        @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

        Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

        because we haven't upgraded the site to windows 10

        Exactly, what if you upgraded the site to Windows 10 and the problem persists? What would the plan of action be then?

        new equipment with a fresh windows 10 image.

        The question was more posed to the other posters pushing the "Windows 10 upgrade is the only ethical and correct solution"

        I know what your company would do lol that was clearly stated a hundred times :face_with_stuck-out_tongue_winking_eye:

        the is the same question My boss asked me while we were having this discussion yesterday.

        Given that you know that staying on Windows 7 hasn't fixed the issue on other machines as it keeps coming back, did you ask the inverse? How does simply ignoring the issue resolve it?

        WrCombsW DustinB3403D 2 Replies Last reply Reply Quote 0
        • WrCombsW
          WrCombs @scottalanmiller
          last edited by

          @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

          @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

          @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

          @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

          @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

          @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

          @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

          Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

          because we haven't upgraded the site to windows 10

          Exactly, what if you upgraded the site to Windows 10 and the problem persists? What would the plan of action be then?

          new equipment with a fresh windows 10 image.

          The question was more posed to the other posters pushing the "Windows 10 upgrade is the only ethical and correct solution"

          I know what your company would do lol that was clearly stated a hundred times :face_with_stuck-out_tongue_winking_eye:

          the is the same question My boss asked me while we were having this discussion yesterday.

          Given that you know that staying on Windows 7 hasn't fixed the issue on other machines as it keeps coming back, did you ask the inverse? How does simply ignoring the issue resolve it?

          No I didn't.

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @scottalanmiller
            last edited by

            @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

            @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

            @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

            @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

            @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

            @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

            @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

            Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

            because we haven't upgraded the site to windows 10

            Exactly, what if you upgraded the site to Windows 10 and the problem persists? What would the plan of action be then?

            new equipment with a fresh windows 10 image.

            The question was more posed to the other posters pushing the "Windows 10 upgrade is the only ethical and correct solution"

            I know what your company would do lol that was clearly stated a hundred times :face_with_stuck-out_tongue_winking_eye:

            the is the same question My boss asked me while we were having this discussion yesterday.

            Given that you know that staying on Windows 7 hasn't fixed the issue on other machines as it keeps coming back, did you ask the inverse? How does simply ignoring the issue resolve it?

            Why are you asking @WrCombs to put his neck on the line. His boss has clearly stated that he doesn't want @WrCombs finding solutions instead of just being billable doing the same things over and over.

            1 Reply Last reply Reply Quote 0
            • ObsolesceO
              Obsolesce @scottalanmiller
              last edited by

              @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

              @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

              Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

              THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

              Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

              DashrenderD 1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender @Obsolesce
                last edited by

                @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                but it goes against the policy - upgrades only happen if happening at the site level.

                DustinB3403D ObsolesceO 2 Replies Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403 @Dashrender
                  last edited by

                  @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                  @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                  @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                  @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                  Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                  THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                  Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                  but it goes against the policy - upgrades only happen if happening at the site level.

                  This is news to us, as far as we've been made aware, sites never get upgraded unless the client is paying for the most current Aloha, purchasing new servers (why), and terminals.

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403
                    last edited by

                    @Dashrender it makes sense, this way everything is uniform, but that has yet to have been declared in any of these posts as far as I can recall.

                    The trouble is that the client is having an issue, one that could be remedied by upgrading (possibly). And @WrCombs and his boss has no way to really get the client to pay for that upgrade, without having tested it out.

                    So the issue is a shit-sandwich that everyone has to take a large bite out of.

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @DustinB3403
                      last edited by

                      @DustinB3403 said in Started as Win 7 Issue.. Now Job Searching?:

                      @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                      @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                      @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                      @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                      Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                      THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                      Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                      but it goes against the policy - upgrades only happen if happening at the site level.

                      This is news to us, as far as we've been made aware, sites never get upgraded unless the client is paying for the most current Aloha, purchasing new servers (why), and terminals.

                      I was just parroting something someone said earlier - perhaps that statement was in error.

                      1 Reply Last reply Reply Quote 0
                      • ObsolesceO
                        Obsolesce @Dashrender
                        last edited by

                        @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                        @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                        @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                        @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                        Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                        THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                        Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                        but it goes against the policy - upgrades only happen if happening at the site level.

                        Whatever the policy, upgrading (site level, whatever conditions you want to insert) is not a waste of time because it needs to be done regardless of present issues, and should have already been done years ago.

                        DashrenderD 1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender @DustinB3403
                          last edited by

                          @DustinB3403 said in Started as Win 7 Issue.. Now Job Searching?:

                          @Dashrender it makes sense, this way everything is uniform, but that has yet to have been declared in any of these posts as far as I can recall.

                          The trouble is that the client is having an issue, one that could be remedied by upgrading (possibly). And @WrCombs and his boss has no way to really get the client to pay for that upgrade, without having tested it out.

                          So the issue is a shit-sandwich that everyone has to take a large bite out of.

                          I'm not sure how the billing works for these clients - do they pay @WrCombs company a monthly fee to 'support them' or do they pay by the hour for break fix?

                          if it's monthly - damn - just upgrade the site already and move on.
                          if it's hourly - well the client gets to decide - PERIOD. Now the question is - what does the client get to decide between? If @WrCombs company doesn't support mixed environments, then the client could see a HUGE bill for a single system issue (i.e. upgrading the whole site), or if they do support mixed environments, then just upgrade that one machine.
                          Option three - replace the computer.

                          WrCombsW 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @Obsolesce
                            last edited by

                            @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                            @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                            @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                            @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                            @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                            Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                            THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                            Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                            but it goes against the policy - upgrades only happen if happening at the site level.

                            Whatever the policy, upgrading (site level, whatever conditions you want to insert) is not a waste of time because it needs to be done regardless of present issues, and should have already been done years ago.

                            Well sure, of course it should have been - but hell, I was someplace last week, and their POS was still on XP.

                            ObsolesceO WrCombsW DustinB3403D 3 Replies Last reply Reply Quote 0
                            • ObsolesceO
                              Obsolesce @Dashrender
                              last edited by

                              @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                              I was someplace last week, and their POS was still on XP.

                              :thumbs_up:

                              1 Reply Last reply Reply Quote 0
                              • WrCombsW
                                WrCombs @Dashrender
                                last edited by

                                @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                                @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                                @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                                @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                                @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                                @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                                Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                                THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                                Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                                but it goes against the policy - upgrades only happen if happening at the site level.

                                Whatever the policy, upgrading (site level, whatever conditions you want to insert) is not a waste of time because it needs to be done regardless of present issues, and should have already been done years ago.

                                Well sure, of course it should have been - but hell, I was someplace last week, and their POS was still on XP.

                                we have a lot of people who's POS are still on xp except the server

                                1 Reply Last reply Reply Quote 0
                                • DustinB3403D
                                  DustinB3403 @Dashrender
                                  last edited by

                                  @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                                  @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                                  @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                                  @Obsolesce said in Started as Win 7 Issue.. Now Job Searching?:

                                  @scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

                                  @bnrstnr said in Started as Win 7 Issue.. Now Job Searching?:

                                  Hypothetically, what happens if he convinced the customer to upgrade to Windows 10 all around and the issue persists? I don't see any references to where Windows 10 fixed the specific problem that he's having...

                                  THen he'd have wasted minimal time and be no worse than where he is today... able to install Windows 7 or recommend the upgrade as needed. The point being it is a non-committal, really fast test, and would get him to a point that there is modern support for the OS.

                                  Upgrading is zero wasted time because that needs done regardless of present issues, and should have already been done years ago.

                                  but it goes against the policy - upgrades only happen if happening at the site level.

                                  Whatever the policy, upgrading (site level, whatever conditions you want to insert) is not a waste of time because it needs to be done regardless of present issues, and should have already been done years ago.

                                  Well sure, of course it should have been - but hell, I was someplace last week, and their POS was still on XP.

                                  Yeah I;m not sure how that makes the point? as @Obsolesce said :thumbs_up: because that site and this one aren't the same, right? I know @WrCombs said he's seen / heard / dealt with clients on XP.

                                  But what's the relevance to fixing this issue?

                                  1 Reply Last reply Reply Quote 0
                                  • WrCombsW
                                    WrCombs @Dashrender
                                    last edited by

                                    @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                                    @DustinB3403 said in Started as Win 7 Issue.. Now Job Searching?:

                                    @Dashrender it makes sense, this way everything is uniform, but that has yet to have been declared in any of these posts as far as I can recall.

                                    The trouble is that the client is having an issue, one that could be remedied by upgrading (possibly). And @WrCombs and his boss has no way to really get the client to pay for that upgrade, without having tested it out.

                                    So the issue is a shit-sandwich that everyone has to take a large bite out of.

                                    I'm not sure how the billing works for these clients - do they pay @WrCombs company a monthly fee to 'support them' or do they pay by the hour for break fix?

                                    if it's monthly - damn - just upgrade the site already and move on.
                                    if it's hourly - well the client gets to decide - PERIOD. Now the question is - what does the client get to decide between? If @WrCombs company doesn't support mixed environments, then the client could see a HUGE bill for a single system issue (i.e. upgrading the whole site), or if they do support mixed environments, then just upgrade that one machine.
                                    Option three - replace the computer.

                                    They pay a monthly Fee for support - however as my boss has said to me and i cant challenge it - We dont upgrade OS versions. We will have to sell new hardware/software. for everyone - IDK why we do it that way, but what my boss says goes..

                                    DustinB3403D pmonchoP scottalanmillerS DashrenderD 4 Replies Last reply Reply Quote 0
                                    • DustinB3403D
                                      DustinB3403 @WrCombs
                                      last edited by

                                      @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

                                      We will have to sell new hardware/software. for everyone - IDK why we do it that way, but what my boss says goes..

                                      The answer is in his statement.

                                      We will have to sell new hardware/software.

                                      It's all sales driven, you "support" only what is installed, and literally nothing else. If there is ever a change in the PoS a client has you no longer support it as the client has circumvented your support chain.

                                      1 Reply Last reply Reply Quote 0
                                      • DustinB3403D
                                        DustinB3403
                                        last edited by

                                        There is literally zero other way to look at this besides your boss/employer as offering no support at all. Support ends at "you need to purchase the latest and greatest" (because we make way more money selling you the thing all over again).

                                        1 Reply Last reply Reply Quote 0
                                        • pmonchoP
                                          pmoncho @WrCombs
                                          last edited by

                                          @WrCombs said in Started as Win 7 Issue.. Now Job Searching?:

                                          @Dashrender said in Started as Win 7 Issue.. Now Job Searching?:

                                          @DustinB3403 said in Started as Win 7 Issue.. Now Job Searching?:

                                          @Dashrender it makes sense, this way everything is uniform, but that has yet to have been declared in any of these posts as far as I can recall.

                                          The trouble is that the client is having an issue, one that could be remedied by upgrading (possibly). And @WrCombs and his boss has no way to really get the client to pay for that upgrade, without having tested it out.

                                          So the issue is a shit-sandwich that everyone has to take a large bite out of.

                                          I'm not sure how the billing works for these clients - do they pay @WrCombs company a monthly fee to 'support them' or do they pay by the hour for break fix?

                                          if it's monthly - damn - just upgrade the site already and move on.
                                          if it's hourly - well the client gets to decide - PERIOD. Now the question is - what does the client get to decide between? If @WrCombs company doesn't support mixed environments, then the client could see a HUGE bill for a single system issue (i.e. upgrading the whole site), or if they do support mixed environments, then just upgrade that one machine.
                                          Option three - replace the computer.

                                          They pay a monthly Fee for support - however as my boss has said to me and i cant challenge it - We dont upgrade OS versions. We will have to sell new hardware/software. for everyone - IDK why we do it that way, but what my boss says goes..

                                          Does IT at your own company (aka, you) upgrade OS's on internal hardware?

                                          Just wondering if purchasing new hardware is a cultural issue at your company.

                                          1 Reply Last reply Reply Quote 0
                                          • DustinB3403D
                                            DustinB3403
                                            last edited by

                                            If your employer offered support, it would include things such as troubleshooting software and OS issues. But because you are explicitly told to not upgrade a client unless they've purchased new servers software and hardware are you not actually offering support.

                                            Support in most circles would fall into the "Support and Service" categories of things sold.

                                            I support and sell printers - brands Canon, Xerox, Epson etc.

                                            But what it seems like is that you Sell a product, and offer the facade of support within the ecosystem that was sold.

                                            DashrenderD 2 Replies Last reply Reply Quote 0
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