MSP Helpdesk Options

vhinzsanchez

@notverypunny
For the love of me, yes, it did update. Never expected that. When I was testing previously, it seemed it did not. Checked the latest software I installed and it did get it.

Perhaps it just took time like the other workstation which was inventoried yesterday but not today.

Also have difficulty in setting up network scan and SNMP. No previous experience here. Adding task, job configuration, targets, actors, etc, all foreign to me.

notverypunny

@vhinzsanchez

There are a few touchpoints for SNMP scanning and inventory.

setup and associate your ip ranges and snmp credentials in the plugin's network tab
configure a task / job and associate it with one of your deployed nodes (typically the server)
if things don't work, debug in command line from the server, hope you're using linux as it's much simpler to use for this. There might be additional perl dependencies if you're trying to use snmpv3. You might need to use an snmp testing tool from your workstation to validate that the devices are replying to the snmp values that you're using.

scottalanmiller

@kamidon said in MSP Helpdesk Options:

I've used Spiceworks and then Zendesk.

I LOVE Zendesk.
It's simple, well priced, and very fast!
Survey system, reporting, customization available, etc etc

These guys just spammed me through LinkedIn paying to send me a spam conversation. So they are out of the question now. That's totally not okay behaviour, that's what those Indian offshore "hire an app developer" businesses do.

VoIP_n00b

@scottalanmiller please post screenshots

scottalanmiller

@VoIP_n00b said in MSP Helpdesk Options:

@scottalanmiller please post screenshots

Oh sorry, I reported them as spam and it auto-deletes to hide LinkedIn's shame.

scottalanmiller

Oh, found it in spam...

Screenshot from 2019-10-22 11-42-07.png

DustinB3403

@scottalanmiller This was reoccurring or happened once?

scottalanmiller

He's not in my contacts. But paid to get the message to me which is crazy annoying.

scottalanmiller

@DustinB3403 said in MSP Helpdesk Options:

@scottalanmiller This was reoccurring or happened once?

once, but he isn't a contact or asking for a contact. Just blind spam.

DustinB3403

@scottalanmiller said in MSP Helpdesk Options:

once, but he isn't a contact or asking for a contact. Just blind spam.

I didn't think random people could just message you, outside of the "<so and so> wants to connect" messages.

scottalanmiller

@DustinB3403 said in MSP Helpdesk Options:

@scottalanmiller said in MSP Helpdesk Options:

once, but he isn't a contact or asking for a contact. Just blind spam.

I didn't think random people could just message you, outside of the "<so and so> wants to connect" messages.

Yeah, they can. They literally get to pay LinkedIn to bypass the spam blockers. LinkedIn does tell you that they've done it, so you know that it's spam, but it still goes to your inbox and is spam. That you can pay to guarantee spam delivery is just pure evil. No good company would ever do this.

dbeato

@DustinB3403 said in MSP Helpdesk Options:

@scottalanmiller said in MSP Helpdesk Options:

once, but he isn't a contact or asking for a contact. Just blind spam.

I didn't think random people could just message you, outside of the "<so and so> wants to connect" messages.

@DustinB3403 said in MSP Helpdesk Options:

@scottalanmiller said in MSP Helpdesk Options:

once, but he isn't a contact or asking for a contact. Just blind spam.

I didn't think random people could just message you, outside of the "<so and so> wants to connect" messages.

Yeah it is pretty bad.

VoIP_n00b

@scottalanmiller said in MSP Helpdesk Options:

They literally get to pay LinkedIn to ~~bypass the spam blockers~~message people who aren't connected to.

VoIP_n00b

@scottalanmiller said in MSP Helpdesk Options:

That you can pay to guarantee spam delivery is just pure evil. No good company would ever do this.

Microsoft is super shady

scottalanmiller

@VoIP_n00b said in MSP Helpdesk Options:

@scottalanmiller said in MSP Helpdesk Options:

That you can pay to guarantee spam delivery is just pure evil. No good company would ever do this.

Microsoft is super shady

Especially in their LI division.

scottalanmiller

@VoIP_n00b said in MSP Helpdesk Options:

@scottalanmiller said in MSP Helpdesk Options:

They literally get to pay LinkedIn to ~~bypass the spam blockers~~message people who aren't connected to.

One and the same. They have a spam white list that you can pay to get around.