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    Windows 7 Cannot Update

    Scheduled Pinned Locked Moved IT Discussion
    windowswindows 7windows updates
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    • DashrenderD
      Dashrender @scottalanmiller
      last edited by

      @scottalanmiller said in Windows 7 Cannot Update:

      @s-hackleman said in Windows 7 Cannot Update:

      I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

      These have at least several days and half a dozen reboots or more without change 😞

      Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @Dashrender
        last edited by

        @Dashrender said in Windows 7 Cannot Update:

        @scottalanmiller said in Windows 7 Cannot Update:

        @s-hackleman said in Windows 7 Cannot Update:

        I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

        These have at least several days and half a dozen reboots or more without change 😞

        Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.

        Pretty sure both tools that we use said that they were doing that.

        1 Reply Last reply Reply Quote 0
        • J
          JasGot
          last edited by

          Well, just for kicks, here's the script we run. It's another possible fix to your problem.
          Reset-WindowsUpdate.ps1

          <#
          .SYNOPSIS
          Reset-WindowsUpdate.ps1 - Resets the Windows Update components
          
          .DESCRIPTION 
          This script will reset all of the Windows Updates components to DEFAULT SETTINGS.
          
          .OUTPUTS
          Results are printed to the console. Future releases will support outputting to a log file. 
          
          .NOTES
          Written by: Ryan Nemeth
          
          Find me on:
          
          * My Blog:	http://www.geekyryan.com
          * Twitter:	https://twitter.com/geeky_ryan
          * LinkedIn:	https://www.linkedin.com/in/ryan-nemeth-b0b1504b/
          * Github:	https://github.com/rnemeth90
          * TechNet:  https://social.technet.microsoft.com/profile/ryan%20nemeth/
          
          Change Log
          V1.00, 05/21/2015 - Initial version
          V1.10, 09/22/2016 - Fixed bug with call to sc.exe
          V1.20, 11/13/2017 - Fixed environment variables
          #>
          
          
          $arch = Get-WMIObject -Class Win32_Processor -ComputerName LocalHost | Select-Object AddressWidth
          
          Write-Host "1. Stopping Windows Update Services..."
          Stop-Service -Name BITS
          Stop-Service -Name wuauserv
          Stop-Service -Name appidsvc
          Stop-Service -Name cryptsvc
          
          Write-Host "2. Remove QMGR Data file..."
          Remove-Item "$env:allusersprofile\Application Data\Microsoft\Network\Downloader\qmgr*.dat" -ErrorAction SilentlyContinue
          
          Write-Host "3. Renaming the Software Distribution and CatRoot Folder..."
          Rename-Item $env:systemroot\SoftwareDistribution SoftwareDistribution.bak -ErrorAction SilentlyContinue
          Rename-Item $env:systemroot\System32\Catroot2 catroot2.bak -ErrorAction SilentlyContinue
          
          Write-Host "4. Removing old Windows Update log..."
          Remove-Item $env:systemroot\WindowsUpdate.log -ErrorAction SilentlyContinue
          
          Write-Host "5. Resetting the Windows Update Services to defualt settings..."
          "sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)"
          "sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)"
          
          Set-Location $env:systemroot\system32
          
          Write-Host "6. Registering some DLLs..."
          regsvr32.exe /s atl.dll
          regsvr32.exe /s urlmon.dll
          regsvr32.exe /s mshtml.dll
          regsvr32.exe /s shdocvw.dll
          regsvr32.exe /s browseui.dll
          regsvr32.exe /s jscript.dll
          regsvr32.exe /s vbscript.dll
          regsvr32.exe /s scrrun.dll
          regsvr32.exe /s msxml.dll
          regsvr32.exe /s msxml3.dll
          regsvr32.exe /s msxml6.dll
          regsvr32.exe /s actxprxy.dll
          regsvr32.exe /s softpub.dll
          regsvr32.exe /s wintrust.dll
          regsvr32.exe /s dssenh.dll
          regsvr32.exe /s rsaenh.dll
          regsvr32.exe /s gpkcsp.dll
          regsvr32.exe /s sccbase.dll
          regsvr32.exe /s slbcsp.dll
          regsvr32.exe /s cryptdlg.dll
          regsvr32.exe /s oleaut32.dll
          regsvr32.exe /s ole32.dll
          regsvr32.exe /s shell32.dll
          regsvr32.exe /s initpki.dll
          regsvr32.exe /s wuapi.dll
          regsvr32.exe /s wuaueng.dll
          regsvr32.exe /s wuaueng1.dll
          regsvr32.exe /s wucltui.dll
          regsvr32.exe /s wups.dll
          regsvr32.exe /s wups2.dll
          regsvr32.exe /s wuweb.dll
          regsvr32.exe /s qmgr.dll
          regsvr32.exe /s qmgrprxy.dll
          regsvr32.exe /s wucltux.dll
          regsvr32.exe /s muweb.dll
          regsvr32.exe /s wuwebv.dll
          
          Write-Host "7) Removing WSUS client settings..."
          REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
          REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
          REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
          
          Write-Host "8) Resetting the WinSock..."
          netsh winsock reset
          netsh winhttp reset proxy
          
          Write-Host "9) Delete all BITS jobs..."
          Get-BitsTransfer | Remove-BitsTransfer
          
          Write-Host "10) Attempting to install the Windows Update Agent..."
          if($arch -eq 64){
              wusa Windows8-RT-KB2937636-x64 /quiet
          }
          else{
              wusa Windows8-RT-KB2937636-x86 /quiet
          }
          
          Write-Host "11) Starting Windows Update Services..."
          Start-Service -Name BITS
          Start-Service -Name wuauserv
          Start-Service -Name appidsvc
          Start-Service -Name cryptsvc
          
          Write-Host "12) Forcing discovery..."
          wuauclt /resetauthorization /detectnow
          
          Write-Host "Process complete. Please reboot your computer."
          
          1 Reply Last reply Reply Quote 0
          • ObsolesceO
            Obsolesce @scottalanmiller
            last edited by

            @scottalanmiller said in Windows 7 Cannot Update:

            That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

            Screenshot from 2019-08-06 16-54-16.png

            Can you still update Ubuntu 8.04?

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @Obsolesce
              last edited by

              @Obsolesce said in Windows 7 Cannot Update:

              @scottalanmiller said in Windows 7 Cannot Update:

              That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

              Screenshot from 2019-08-06 16-54-16.png

              Can you still update Ubuntu 8.04?

              Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

              DashrenderD ObsolesceO 2 Replies Last reply Reply Quote 0
              • DashrenderD
                Dashrender @JaredBusch
                last edited by

                @JaredBusch said in Windows 7 Cannot Update:

                @Obsolesce said in Windows 7 Cannot Update:

                @scottalanmiller said in Windows 7 Cannot Update:

                That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                Screenshot from 2019-08-06 16-54-16.png

                Can you still update Ubuntu 8.04?

                Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                I wasn't sure if he was trying to be funny with 8.04 vs 18.04? 😛

                1 Reply Last reply Reply Quote 0
                • ObsolesceO
                  Obsolesce @JaredBusch
                  last edited by

                  @JaredBusch said in Windows 7 Cannot Update:

                  @Obsolesce said in Windows 7 Cannot Update:

                  @scottalanmiller said in Windows 7 Cannot Update:

                  That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                  Screenshot from 2019-08-06 16-54-16.png

                  Can you still update Ubuntu 8.04?

                  Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                  Right, and it works for me.

                  1 Reply Last reply Reply Quote 0
                  • Emad RE
                    Emad R @scottalanmiller
                    last edited by

                    @scottalanmiller

                    delete temp and try again

                    1 Reply Last reply Reply Quote 0
                    • FredtxF
                      Fredtx
                      last edited by

                      Stop Windows Update service. Delete everything in the Software Distribution directory. Start back WU service. Try again.

                      brandon220B 1 Reply Last reply Reply Quote 1
                      • brandon220B
                        brandon220 @Fredtx
                        last edited by

                        @Fredtx This has usually worked for me in the past.

                        1 Reply Last reply Reply Quote 2
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