I guess Skyetel doesn't want business
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@Skyetel said in I guess Skyetel doesn't want business:
@Dashrender said in I guess Skyetel doesn't want business:
@Obsolesce said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
@Dashrender said in I guess Skyetel doesn't want business:
That's all fine and dandy.. but I can't sign my company up (I'm the IT Admin here) because I'm not giving you my personal cellphone for a company sign up.
Other systems have done setups that get through IVRs to internal extensions - that's what would be needed in my office.
Requiring SMS for business is seemingly absurd.
We don't require it as a means for contacting you - we never use it - its just for the signup process to verify you are a human and to prevent duplicate accounts. On the next step under "Organization Info" it will ask you for the contact information to use.
Why not a credit card like all the real businesses?
Now I could get behind that.
We already do require a CC for signup
You claim to want the relationship.
Yet you refuse to make a way for me to sign up.
You must not really want the relationship. -
@JaredBusch said in I guess Skyetel doesn't want business:
You claim to want the relationship.
Yet you refuse to make a way for me to sign up.
You must not really want the relationship.@Skyetel said in I guess Skyetel doesn't want business:
Shoot in a support ticket and they create them for you along with a temporary password.
Did you miss this?
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@Curtis said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
You claim to want the relationship.
Yet you refuse to make a way for me to sign up.
You must not really want the relationship.@Skyetel said in I guess Skyetel doesn't want business:
Shoot in a support ticket and they create them for you along with a temporary password.
Did you miss this?
No, but apparently you don't understand the entire thread. Because if you did, you would see why that is not a valid response.
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@Skyetel said in I guess Skyetel doesn't want business:
We're not using it for 2FA - its just to verify the following:
Your in North America (Foreign cell phone numbers wont work)
You are actually a real human being (because you have to put it in)
You are not planning on committing fraud.DING DING DING
Given how much VOIP fraud and spam is happening, telco's need to be able to have something that traces back to a person the FBI can lock up.
This (combined with shaken+Stir being deployed) is critical to saving the PSTN. -
@Obsolesce said in I guess Skyetel doesn't want business:
Why not a credit card like all the real businesses?
Visa gift cards, and "cash cards" are common currency used by people who commit fraud. I've never been able to get a SIM without presenting my passport/ID.
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@StorageNinja said in I guess Skyetel doesn't want business:
@Obsolesce said in I guess Skyetel doesn't want business:
Why not a credit card like all the real businesses?
Visa gift cards, and "cash cards" are common currency used by people who commit fraud. I've never been able to get a SIM without presenting my passport/ID.
This is precisely why we require the SMS verification.
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@JaredBusch Are you married? I'm trying to imagine what your wife must go through.
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@StorageNinja said in I guess Skyetel doesn't want business:
@Obsolesce said in I guess Skyetel doesn't want business:
Why not a credit card like all the real businesses?
Visa gift cards, and "cash cards" are common currency used by people who commit fraud. I've never been able to get a SIM without presenting my passport/ID.
I have to give all my personal information for a credit card. Even more for a bank debit card. So you're telling me there's no way to distinguish between a gift card and an actual credit/debit card?
That was rhetorical, I know there is because real companies I sign up to have in the past!
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@StorageNinja said in I guess Skyetel doesn't want business:
This (combined with shaken+Stir being deployed) is critical to saving the PSTN.
That's not a good reason, the PSTN needs to die.
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@frodooftheshire said in I guess Skyetel doesn't want business:
@JaredBusch Are you married? I'm trying to imagine what your wife must go through.
I don’t feel personal attacks like this are called for!
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@Dashrender said in I guess Skyetel doesn't want business:
I don’t feel personal attacks like this are called for!
Completely agree, but who is going to moderate it?
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The vultures have picked this one clean a long time ago.
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@frodooftheshire said in I guess Skyetel doesn't want business:
@JaredBusch Are you married? I'm trying to imagine what your wife must go through.
I get very frustrated with JB and he gets very frustrated with me, but neither one of us would ever bring family into it. We're all trying to be the best version of ourselves that we can. Is this your best?
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I’m still waiting on @scottalanmiller to actually comment on the point of this topic. He has ranted more than once in the past about services requiring sms verification
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@IRJ said in I guess Skyetel doesn't want business:
The vultures have picked this one clean a long time ago.
I still see that horse moving a bit, can I hit it some more?
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@JaredBusch said in I guess Skyetel doesn't want business:
I’m still waiting on @scottalanmiller to actually comment on the point of this topic.
He won't. But if he does, I'm sure he'll say this is some kind of exception.
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@Obsolesce said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
I’m still waiting on @scottalanmiller to actually comment on the point of this topic.
He won't. But if he does, I'm sure he'll say this is some kind of exception.
A week later and he hasn't. It is pretty obvious that advertisers influence him.
FWIW, @Skyetel has never bothered to try and contact me. So yeah, I guess they really don't want the business of businesses. Just hobbies that use cell phone sms verification.
edit:
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Someone from @Skyetel contacted me by email a couple days ago, did not ask that I remove anything (so that's pretty good sign IMO), and I finally had time to reply this evening. My reply was not brief, we shall see where things go.
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@Obsolesce said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
I’m still waiting on @scottalanmiller to actually comment on the point of this topic.
He won't. But if he does, I'm sure he'll say this is some kind of exception.
It's tough to respond being with almost no Internet most of the time. It's not really an exception. Chris (the prez of Skyetel) and I have talked about it previously and knows that it is part of their process that I really dislike as we've run into the same problems as Jared. Using cell phones for personal identification isn't good, as not all people have them and cell phones aren't as static and predictable as you'd think being in the US, but using it for business is much harder as most companies (IMHO) don't even have a reliable way of doing this. I can't imagine how a Fortune 500 would deal with this, and many small businesses end up seeing it as a consumer service and either finding it awkward (most cases) or running into actual road blocks (like Jared has.)
I'm certainly no fan of it. I totally understand the underlying goals, and I appreciate that those goals are tough, but I don't like the resultant mechanism chosen, I don't think that it reflects what they want to do. I'm not sure what the right solution is, though. Seems like a credit card could do this better. Or maybe a variety of optional mechanisms with SMS being just one of them.
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@scottalanmiller Or, simply not lock the cell phone number out form ever being used again.
I would still bitch about the need, but I would at least be able to create accounts as needed.
This was one of the comments I had in my response last night.
As an example, Microsoft also requires this if you want to create an Office 365 Business account without going through a VAR or partner or WTF ever they call it. But the difference is, Microsoft uses it for the immediate verification and never saves that number. You can use that number again immediately so sign up another brand new Office 365 account.
Here I tried to use their business number but it would not because VoIP (Twilio in fact). So I used my mobile and SMS.
Immediately after account creation, I looked at the settings. My mobile used for SMS does not show anywhere.
So I popped another porn mode browser and started to sign up my daerma.com domain for an Exchange Online Plan 1, and used my mobile again to verify. It went straight through. I didn't complete the verification because I don't want to actually move the domain.
I bitched about it (see ML telegram chat), but I still got the work done. Because I knew that the number was not actually tied forever to some random client account.
But with Skyetel, my mobile is attached to the account in some way that I can never change. This is fine for this account, because it is my personal account. But what if I had done this on an account I made for our company or a client, just to check out their service? I'm screwed and my number would be forever tied to the account.
Settings screens, none have anything about the cell phone number pictured above.
