FreePBX Ring Group / Remove CID Name Prefix on Transfer ?



  • I have defined a CID Name prefix ("RG :") on our primary ring group so that members can tell when a call came from the ring group or from someone dialing their extension. That part is working fine.

    If a member of the ring group answers a call and then subsequently transfers the call to another extension, the CID name prefix is sticking with the transferred call and being displayed on the display of the extension that the call was transferred to.

    Is there any way to remove the name prefix once any member of the ring group has picked up the call so that future transfers will not display the prefix?

    I thought maybe I could do this by using the Change External CID Configuration setting but I've not been able to make this work, it still preserves the prefix.



  • To my knowledge, there is nothing you can do to get rid of it without custom dial plan.

    This process simply prepends the text to the existing variable.



  • @JaredBusch said in FreePBX Ring Group / Remove CID Name Prefix on Transfer ?:

    To my knowledge, there is nothing you can do to get rid of it without custom dial plan.

    This process simply prepends the text to the existing variable.

    Ok, Thanks.


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