Yealink phone BLF always busy issue



  • We have freepbx 15.0.12 and asterisk 13.22.0 running on a linux server. One of the extensions is always showing up as talking and only changes status to ringing while ringing. Any help would be greatly appreciated.



  • I assume that you have restarted Asterisk since this started?



  • @ssaarchitecture said in Yealink phone BLF always busy issue:

    We have freepbx 15.0.12

    FreePBX 14 is current. You are on a beta release.



  • Asterisk 13 is pretty old. Still fine in FreePBX 14, but it is the oldest option. Lots of us have been on Asterisk 15 for a while, and some on 16 now for a bit. If you are running on the bleeding edge with FreePBX 15, I'd start with a late Asterisk build as well. Asterisk 16 is an LTS as well.



  • @ssaarchitecture said in Yealink phone BLF always busy issue:

    We have freepbx 15.0.12 and asterisk 13.22.0 running on a linux server. One of the extensions is always showing up as talking and only changes status to ringing while ringing. Any help would be greatly appreciated.

    First, as noted, FreePBX 15 is not a released product. It is currently in beta. There is no way to even install it directly. You install 14 and then upgrade to 15. If you are going to run beta software, expect potential issues.

    Second switch to Asterisk 16 it is current and supported.
    Asterisk 15 is dead.
    Asterisk 13 is ancient, but is the previous LTS, so gets security updates.
    From the command line: asterisk-version-switch

    Third, check that your phone is actually set to show BLF status correctly.
    912336a3-c3f0-476e-98b9-42f4c0d2e8b1-image.png

    Scroll down to:
    6430e2c8-dadf-4eba-a3d9-cb30aca8749c-image.png

    This should be the default setting to have a BLF status light be green not in use and red in use.

    Fourth, check that the hints are created for the extension you are trying to watch.
    asterisk -x "core show hints" | grep 103
    The first result is the normal hint that you need to look for.
    8088ff4f-e8dc-4c28-88b0-78044aafee8a-image.png


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