Windows 10 Reboots



  • googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...



  • So it was not a windows issue - It was the software running two or more instances of our mobile software at one time after a refresh.
    What was happening was the software would restart, then try to open 2 or more at the same time causing the system to error and restart to try to clear it it's self.
    Made changes to the settings in the system config files and have tested with 3 different refreshes today - It has not rebooted once.
    Thanks for all the help with figuring this one out. I think i've gained a wealth of knowledge from this thread.



  • @WrCombs said in Windows 10 Reboots:

    googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

    Wipe and reload time - though I think we mentioned that several days ago. 😉



  • @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

    Wipe and reload time - though I think we mentioned that several days ago. 😉

    Especially cause there no other events that happen prior to the shutdown.
    And yeah, you guys did: but this site is quite a while away.



  • @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

    Wipe and reload time - though I think we mentioned that several days ago. 😉

    Especially cause there no other events that happen prior to the shutdown.
    And yeah, you guys did: but this site is quite a while away.

    3rd party apps don't have to report anything to the event log. So if a third party app is doing it, you'd have to look through its logs to see if there is anything there.

    what else is running on this 'server'?



  • @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

    Wipe and reload time - though I think we mentioned that several days ago. 😉

    Especially cause there no other events that happen prior to the shutdown.
    And yeah, you guys did: but this site is quite a while away.

    3rd party apps don't have to report anything to the event log. So if a third party app is doing it, you'd have to look through its logs to see if there is anything there.

    what else is running on this 'server'?

    OK.
    This runs Aloha manager software, and apparently they downloaded a bunch of games, which we removed and scolded them for it, (not really because we can;t...but.)
    outside of that nothing else runs on this PC.
    I've mentioned reimaging to my boss but he just ignores the idea and tells me to keep looking.

    It's been doing it since the beginning of the year, but got worse within the last 2 months.
    (this is the first we heard about it when I started this thread. )



  • @WrCombs said in Windows 10 Reboots:

    apparently they downloaded a bunch of games,

    Should have been wiped then.



  • @JaredBusch said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    apparently they downloaded a bunch of games,

    Should have been wiped then.

    I've mentioned this.



  • found this:

    https://i.imgur.com/9ghFY4y.png

    Right around the time it started restarting/having issues this was installed and put in the start up folder.



  • where else can I look for programs that are causing shutdown?
    I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
    told me to keep looking.



  • @WrCombs said in Windows 10 Reboots:

    where else can I look for programs that are causing shutdown?
    I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
    told me to keep looking.

    Uninstall all the extra crap, then when it keeps happening, go to the site and wipe it clean. Not sure why your boss doesn't want you to fix this correctly.



  • @RojoLoco said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    where else can I look for programs that are causing shutdown?
    I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
    told me to keep looking.

    Uninstall all the extra crap, then when it keeps happening, go to the site and wipe it clean. Not sure why your boss doesn't want you to fix this correctly.

    the million dollar fucking question



  • @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.



  • @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    not my decision.
    Customer equipment .



  • @WrCombs is the customer paying extra for all this time spent fixing it, or is it all included in their support plan?



  • @RojoLoco said in Windows 10 Reboots:

    @WrCombs is the customer paying extra for all this time spent fixing it, or is it all included in their support plan?

    they hold a full Maintenance contract



  • @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.

    It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.



  • @Dashrender said in Windows 10 Reboots:

    @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.

    It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.

    exactly.



  • @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.

    It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.

    exactly.

    At what point is your company upside down in that maintenance contract? If you have put in x number of hours working on it, that has to surpass what they are paying eventually.



  • @RojoLoco said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.

    It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.

    exactly.

    At what point is your company upside down in that maintenance contract? If you have put in x number of hours working on it, that has to surpass what they are paying eventually.

    we only do that for "programming" new items.



  • @RojoLoco said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.

    It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.

    exactly.

    At what point is your company upside down in that maintenance contract? If you have put in x number of hours working on it, that has to surpass what they are paying eventually.

    That is of course true - but there are many factors to look at. @WrCombs is likely hourly paid, and also likely ensured 40 hours per week. So assuming there isn't other work to be done, then the company would just be paying him to sit there and do nothing (of course he should never be doing nothing, he should be working in a lab building his skills - sadly the boss doesn't see the value in that versus spinning his wheels fixing this issue).

    Until there is something that the boss deems as more valuable to the company, the boss will likely make @WrCombs keep working on it, at least until the customer demands a change.



  • @Dashrender said in Windows 10 Reboots:

    @RojoLoco said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @wrx7m said in Windows 10 Reboots:

    @WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.

    I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.

    It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.

    exactly.

    At what point is your company upside down in that maintenance contract? If you have put in x number of hours working on it, that has to surpass what they are paying eventually.

    That is of course true - but there are many factors to look at. @WrCombs is likely hourly paid, and also likely ensured 40 hours per week. So assuming there isn't other work to be done, then the company would just be paying him to sit there and do nothing (of course he should never be doing nothing, he should be working in a lab building his skills - sadly the boss doesn't see the value in that versus spinning his wheels fixing this issue).

    Until there is something that the boss deems as more valuable to the company, the boss will likely make @WrCombs keep working on it, at least until the customer demands a change.

    I have a lab for the new system (since it's cloud based, I dont need an actual "hardware lab" to work on the new skill. which is what I've been working on off and on and in between calls for the last 2 days.
    Today i got a vm from the customer asking for an update.
    hence why im working on it now.'



  • Really trying to figure this one out.
    IDK where to look.



  • @WrCombs said in Windows 10 Reboots:

    Really trying to figure this one out.
    IDK where to look.

    Uninstall everything in the apps list except what you KNOW is needed for the application to work.

    If the problem continues - kindly inform your boss that you are at an educational end, your searching of Google will likely not provide any further solutions, and instead be yourself spinning your wheels instead of you spending time in the company (online) lab learning new better ways to help the company earn money by fixing other problems faster.

    The fastest way to likely fix this machine is to rebuild it. if the problem continues after that, it's likely either a sabotaging client or bad hardware.



  • All that said - it likely is some crazy setting in some piece of software that got flipped, that if found, could/would solve the issue.

    The problem is you don't know where to look for it. You're not a developer, so likely you have no way to enabling logs for all of the software running on the machine to see if that software is causing the issue or not, etc, etc, etc...







  • @WrCombs Seems normal to me.



  • @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    this is odd...
    https://i.imgur.com/FyPe0MA.png

    how so?

    i've never seen a windows update as a program .
    I now know that it's safe and is there to upgrade the system more quickly if we say for it to do so.



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs Seems normal to me.

    in programs and featrues?



  • @WrCombs said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    this is odd...
    https://i.imgur.com/FyPe0MA.png

    how so?

    i've never seen a windows update as a program .
    I now know that it's safe and is there to upgrade the system more quickly if we say for it to do so.

    They do that a bit now. I see it from time to time.


Log in to reply