Windows 10 Reboots



  • @WrCombs said in Windows 10 Reboots:

    @scotth said in Windows 10 Reboots:

    DISM and sfc /scannow are your friends. Just make sure that you launch the cmd window as administrator

    https://i.imgur.com/pN9bq5Z.png

    This is good. In addition to sfc, DISM will restore your local store of Windows files to put back in place in case of corruption / issues with the installation. One other thing to try is a chkdsk /f or /r if you want. These are just insurance moves if the logs don't reveal anything obvious.



  • So it was not a windows issue - It was the software running two or more instances of our mobile software at one time after a refresh.
    What was happening was the software would restart, then try to open 2 or more at the same time causing the system to error and restart to try to clear it it's self.
    Made changes to the settings in the system config files and have tested with 3 different refreshes today - It has not rebooted once.
    Thanks for all the help with figuring this one out. I think i've gained a wealth of knowledge from this thread.



  • Also from an administrative cmd prompt, you could run start /w cleanmgr.exe and get rid of stale update files, old installations, ... I usually keep dump and log files. It takes a while for a restart if you remove any update files because it rebuilds your updates database during restart.



  • @scotth said in Windows 10 Reboots:

    Also from an administrative cmd prompt, you could run start /w cleanmgr.exe and get rid of stale update files, old installations, ... I usually keep dump and log files. It takes a while for a restart if you remove any update files because it rebuilds your updates database during restart.

    that scares me.
    LOL this is a live site right now.
    This has been happening since the first of the year apparently.
    First I heard about it was a week ago.



  • @WrCombs said in Windows 10 Reboots:

    @scotth said in Windows 10 Reboots:

    Also from an administrative cmd prompt, you could run start /w cleanmgr.exe and get rid of stale update files, old installations, ... I usually keep dump and log files. It takes a while for a restart if you remove any update files because it rebuilds your updates database during restart.

    that scares me.
    LOL this is a live site right now.
    This has been happening since the first of the year apparently.
    First I heard about it was a week ago.

    Nothing like walking into a room full of angry women. Take someone with you to stop the hemorrhaging. 🙂



  • Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?



  • @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    Only way to check that would be on site.. Correct?



  • @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

    EDIT: This is one thing that actually results in a conversation with the person on site. It's a foolish expense.



  • @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."



  • @scotth said in Windows 10 Reboots:

    @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

    Lol I've seen this happen as well.
    But this is the Server that's having the issues.



  • @WrCombs said in Windows 10 Reboots:

    @scotth said in Windows 10 Reboots:

    @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

    Lol I've seen this happen as well.
    But this is the Server that's having the issues.

    You need 'eyes on'



  • @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Ran updates and restarted the PC, since then it's rebooted twice..

    same issue..

    Update all drivers from the PC manufacturer to their latest Win10 drivers. If they don't have Win10 drivers, downgrade to 8.1 or 7, or but a new PC.

    Not my choice on buying a new Pc or downgrading.

    So I take it there are no Win10 drivers installed then?

    Not that I'm seeing, all it says is the "best driver" is already installed.

    So you went to the manufacturer's website, to the drivers area, and it says the best driver is already installed? Do they list any drivers? Can you do a screenshot? Is Windows 10 driver support even available for it? What's the model?



  • Tell it to not install drivers. It's a driver issue it seems.



  • @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Ran updates and restarted the PC, since then it's rebooted twice..

    same issue..

    Update all drivers from the PC manufacturer to their latest Win10 drivers. If they don't have Win10 drivers, downgrade to 8.1 or 7, or but a new PC.

    Not my choice on buying a new Pc or downgrading.

    So I take it there are no Win10 drivers installed then?

    Not that I'm seeing, all it says is the "best driver" is already installed.

    So you went to the manufacturer's website, to the drivers area, and it says the best driver is already installed? Do they list any drivers? Can you do a screenshot? Is Windows 10 driver support even available for it? What's the model?

    no- i went to device manager and clicked update driver.
    It said from web search/computer search that it already had to the best installed.

    I don't see where you said to go to manufacturer's website at all in the conversation.



  • @Obsolesce said in Windows 10 Reboots:

    Tell it to not install drivers. It's a driver issue it seems.

    apparently someone has been updating and installing games on to this computer.



  • @Dashrender said in Windows 10 Reboots:

    That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.

    Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

    Have you used the MS Fixit tool for Windows Update? that might do the trick.

    Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)



  • @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Ran updates and restarted the PC, since then it's rebooted twice..

    same issue..

    Update all drivers from the PC manufacturer to their latest Win10 drivers. If they don't have Win10 drivers, downgrade to 8.1 or 7, or but a new PC.

    Not my choice on buying a new Pc or downgrading.

    So I take it there are no Win10 drivers installed then?

    Not that I'm seeing, all it says is the "best driver" is already installed.

    So you went to the manufacturer's website, to the drivers area, and it says the best driver is already installed? Do they list any drivers? Can you do a screenshot? Is Windows 10 driver support even available for it? What's the model?

    no- i went to device manager and clicked update driver.
    It said from web search/computer search that it already had to the best installed.

    I don't see where you said to go to manufacturer's website at all in the conversation.

    That's not what I said to do.



  • @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Ran updates and restarted the PC, since then it's rebooted twice..

    same issue..

    Update all drivers from the PC manufacturer to their latest Win10 drivers. If they don't have Win10 drivers, downgrade to 8.1 or 7, or but a new PC.

    Not my choice on buying a new Pc or downgrading.

    So I take it there are no Win10 drivers installed then?

    Not that I'm seeing, all it says is the "best driver" is already installed.

    So you went to the manufacturer's website, to the drivers area, and it says the best driver is already installed? Do they list any drivers? Can you do a screenshot? Is Windows 10 driver support even available for it? What's the model?

    no- i went to device manager and clicked update driver.
    It said from web search/computer search that it already had to the best installed.

    I don't see where you said to go to manufacturer's website at all in the conversation.

    That's not what I said to do.

    OK .
    You didnt tell me to go to the website either - But im not gonna argue with you about this.



  • Hmmm, thinking out loud, UPS issue?



  • @WrCombs said in Windows 10 Reboots:

    @scotth said in Windows 10 Reboots:

    @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

    Lol I've seen this happen as well.
    But this is the Server that's having the issues.

    <air quotes>Server</air quotes> in this case is running W10 right? So likely just a PC in the manager's office that could equally be covered in stuff or otherwise be suffocating / overheating.



  • @scotth said in Windows 10 Reboots:

    Hmmm, thinking out loud, UPS issue?

    I thought the same thing as well.
    But the site swears it's not a UPS issue.



  • @notverypunny said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @scotth said in Windows 10 Reboots:

    @notverypunny said in Windows 10 Reboots:

    Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

    If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

    Lol I've seen this happen as well.
    But this is the Server that's having the issues.

    <air quotes>Server</air quotes> in this case is running W10 right? So likely just a PC in the manager's office that could equally be covered in stuff or otherwise be suffocating / overheating.

    lol, Yes, it's possible.



  • @Obsolesce said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.

    Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

    Have you used the MS Fixit tool for Windows Update? that might do the trick.

    Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)

    maybe, maybe not - that assumes there is other work he could be working on.



  • Got new information.
    the wininit.exe for this computer is sending a legacy API Shutdown everyday.
    Can someone explain to me what is,does and why it could be doing this?



  • @WrCombs said in Windows 10 Reboots:

    Got new information.
    the wininit.exe for this computer is sending a legacy API Shutdown everyday.
    Can someone explain to me what is,does and why it could be doing this?

    Out of interest how did you find that out?



  • @hobbit666 said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Got new information.
    the wininit.exe for this computer is sending a legacy API Shutdown everyday.
    Can someone explain to me what is,does and why it could be doing this?

    Out of interest how did you find that out?

    event logs show that this is why it has been shutting down for the last 2 days.



  • Check Scheduled Tasks.

    Also check the BIOS to make sure there isn't a scheduled reboot/shutdown in there.

    hell, just wipe the BIOS, and resetup if anything is special about your setup.



  • @WrCombs said in Windows 10 Reboots:

    @hobbit666 said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Got new information.
    the wininit.exe for this computer is sending a legacy API Shutdown everyday.
    Can someone explain to me what is,does and why it could be doing this?

    Out of interest how did you find that out?

    event logs show that this is why it has been shutting down for the last 2 days.

    Can you paste the log entry?



  • @Dashrender said in Windows 10 Reboots:

    Check Scheduled Tasks.

    Also check the BIOS to make sure there isn't a scheduled reboot/shutdown in there.

    hell, just wipe the BIOS, and resetup if anything is special about your setup.

    Not on site to check Bios.





  • according to this
    http://www.techist.com/forums/f9/windows-10-random-reboots-277288/

    it could be some piece of software installed causing the reboot.


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