Windows 10 Reboots



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @dafyre said in Windows 10 Reboots:

    @WrCombs -- did you go into Task Scheduler and look to see what jobs were there?

    yes, nothing to suggest it would cause a reboot.

    I have always just been informed that it only happens when they run a refresh on their front of house pos
    which tells me its something with my software.

    That implies it is happening while they are working and not after hours like stated before.

    .......



  • Are you done?



  • @WrCombs said in Windows 10 Reboots:

    either the software or the SQL db that is in use to update the front of house.

    If there even is a relational DB. Who knows.



  • @WrCombs said in Windows 10 Reboots:

    Are you done?

    I'm going through the thread, I'm not up to current yet.



  • @WrCombs said in Windows 10 Reboots:

    @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    what? no
    He doesn't know either.

    This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?

    How does it conflict with rest of the thread? .

    yes, I Suggested we re-image it.

    You guys just said he's the boss, and he has final say so.

    SO my suggestion was swept under the rug.

    You suggested that you actually fix it, he decided to not fix it. It's that simple. He knows that you can either fix it or that you can show it is bad hardware and he is avoiding it. Bottom line, he was told of the fix, he alone is blocking it, right?

    That he has final say is the point, he's not suggesting you not fix it, he's demanding you not fix it.



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    Are you done?

    I'm going through the thread, I'm not up to current yet.

    i could tell.
    hence the question.. -.-



  • @WrCombs said in Windows 10 Reboots:

    @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."

    According to this, he claimed to know the issue.

    Of course he knows the issue.
    He's the one who got all of the emails.

    So according to him, and your response, it definitely isn't hardware and is definitely software (I don't believe this is absolutely the case, but he claims so) therefore he knows what needs to be done or can be done to fix it and makes his denial of doing so that much more of an issue.



  • @WrCombs said in Windows 10 Reboots:

    @scottalanmiller said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

    And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.

    and i gave a suggestion.

    Exactly, I assumed that you did. Since you did that two weeks ago, since that time (13 days ago) any rebooting issues are caused by your boss, hence my point that he has known the fix and blocked it. Just for two weeks, rather than one, as I had assumed.

    This is the crux of what I was saying. He is knowingly keeping the issue going.



  • Isn't the fix here just install Ubuntu?

    I mean come on 162 posts of "Why is windows acting weird". . .



  • @WrCombs said in Windows 10 Reboots:

    Are you done?

    Just caught up.



  • @DustinB3403 said in Windows 10 Reboots:

    Isn't the fix here just install Ubuntu?

    I mean come on 162 posts of "Why is windows acting weird". . .

    It's AlohaPOS, it has to be Windows. And Windows isn't the issue. Windows isn't acting weirdly, something is rebooting it. It's been infected, we assume.



  • @scottalanmiller said in Windows 10 Reboots:

    @DustinB3403 said in Windows 10 Reboots:

    Isn't the fix here just install Ubuntu?

    I mean come on 162 posts of "Why is windows acting weird". . .

    It's AlohaPOS, it has to be Windows. And Windows isn't the issue. Windows isn't acting weirdly, something is rebooting it. It's been infected, we assume.

    Okay so KVM on Fedora with a Windows VM that goes full screen for AlohaPOS? I mean. . . come on already.



  • thanks for the advice.



  • @WrCombs said in Windows 10 Reboots:

    thanks for the advice.

    Sure thing, I have a sledgehammer in USB form if you need to borrow it.



  • and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.



  • @WrCombs said in Windows 10 Reboots:

    and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.

    So AlohaPOS is running twice, by accident I assume?

    Why does that cause it to restart?



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.

    So AlohaPOS is running twice, by accident I assume?

    Why does that cause it to restart?

    Just a guess, but licensing seems like a likely reason.



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.

    So AlohaPOS is running twice, by accident I assume?

    Why does that cause it to restart?

    yes, by accident.
    Something in the coding Im sure.
    It's a known issue within the aloha world apparently.



  • @scottalanmiller said in Windows 10 Reboots:

    @Obsolesce said in Windows 10 Reboots:

    @Dashrender said in Windows 10 Reboots:

    That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.

    Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

    Have you used the MS Fixit tool for Windows Update? that might do the trick.

    Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)

    It's the impact to the customer, not the cost of his time that is the issue.

    The impact to the customer is a machine that isn't doing its job for weeks while someone screws with it endlessly, instead of just reloading or refreshing it way sooner and getting it back into service.



  • @WrCombs said in Windows 10 Reboots:

    It's a known issue within the aloha world apparently.

    WTF, seems like something that they could fix easy. So Aloha itself "just reboots" the PCs sometimes?



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    It's a known issue within the aloha world apparently.

    WTF, seems like something that they could fix easy. So Aloha itself "just reboots" the PCs sometimes?

    it reboots on failure, more than one instance of the software running at the same time, and other reasons.



  • @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    It's a known issue within the aloha world apparently.

    WTF, seems like something that they could fix easy. So Aloha itself "just reboots" the PCs sometimes?

    And a fresh load a week sooner would have ruled out the OS and drivers, and could have moved on to broken software realization then. If that's what it is, haven't been really following.



  • Now - all that shit said - eventually, you will likely find a solution.

    I had a user complaining that their computer was going to sleep after 2 mins, all the time. Of course when I came and visited, it never happened, until it did.

    In my case it ended up being a hidden time (hidden until a registry entry was changed to make it show up) that has to be manually changed (I can't find any way to change it via the registry or GPO, etc).

    I spent time off an on for a year trying to solve this issue. Then one random day, I got the needed search terms to find this needle in a haystack...

    All that said - I probably only spent about 20 mins over 4-5 times searching over that year.. that's still more than an hour of time.



  • @WrCombs said in Windows 10 Reboots:

    @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    It's a known issue within the aloha world apparently.

    WTF, seems like something that they could fix easy. So Aloha itself "just reboots" the PCs sometimes?

    it reboots on failure, more than one instance of the software running at the same time, and other reasons.

    So - the boss knew about this reboot because of two instances things, and he only now decided to look at this machine after the client complained that two weeks happened and no fix.... wth?

    Did you know about this reboot on failure situation?

    Why was a ticket to AlohaPOS never opened? (I'm assuming one wasn't).

    So is it fixed now? did your boss uninstall Aloha and reinstall to get rid of the double install?



  • @Dashrender said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    @scottalanmiller said in Windows 10 Reboots:

    @WrCombs said in Windows 10 Reboots:

    It's a known issue within the aloha world apparently.

    WTF, seems like something that they could fix easy. So Aloha itself "just reboots" the PCs sometimes?

    it reboots on failure, more than one instance of the software running at the same time, and other reasons.

    So - the boss knew about this reboot because of two instances things, and he only now decided to look at this machine after the client complained that two weeks happened and no fix.... wth?

    yes, but with 2 different software installed he wasn't thinking about that.

    Did you know about this reboot on failure situation?

    Yeah, I knew that it could cause an issue, But i was ill informed on the whole situation.

    Why was a ticket to AlohaPOS never opened? (I'm assuming one wasn't).

    I asked for help and they told me to check if it was running on the back office server, which at the time it wasn't. it only runs 2 at a refresh because its restarting

    So is it fixed now? did your boss uninstall Aloha and reinstall to get rid of the double install?

    Im not exactly sure if it's fixed. I'm still the one doing all the work on it. he just got a me a list of things that have been known to fix it and I have made all of the changes.
    Tomorrow we will be able to test before the store opens .



  • So it was not a windows issue - It was the software running two or more instances of our mobile software at one time after a refresh.
    What was happening was the software would restart, then try to open 2 or more at the same time causing the system to error and restart to try to clear it it's self.
    Made changes to the settings in the system config files and have tested with 3 different refreshes today - It has not rebooted once.
    Thanks for all the help with figuring this one out. I think i've gained a wealth of knowledge from this thread.



  • @WrCombs said in Windows 10 Reboots:

    So it was not a windows issue - It was the software running two or more instances of our mobile software at one time after a refresh.
    What was happening was the software would restart, then try to open 2 or more at the same time causing the system to error and restart to try to clear it it's self.
    Made changes to the settings in the system config files and have tested with 3 different refreshes today - It has not rebooted once.
    Thanks for all the help with figuring this one out. I think i've gained a wealth of knowledge from this thread.

    to expand on this - the back office becomes one of the "terminals" as an interface. When the refresh was happening the "back office terminal" was the culprit.


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