VOIP.MS caller id unavailable



  • I have a customer that is using freepbx and voip.ms. They have been complaining that the caller id sometimes shows up as unavailable to the people they are calling. Whenever I have tested it either to my office phone, home phone, or cell phone everything shows up fine. I kind of feel like the people that are seeing unavailable may all be with the same carrier. Can you guys think of anything else that I could be missing here?

    Thanks



  • They used to has phone service with AT&T before I moved them to voip.ms. I wonder if the customers they are calling are on AT&T and the caller id lookup on AT&T's side is empty for their number.



  • @syko24 said in VOIP.MS caller id unavailable:

    They used to has phone service with AT&T before I moved them to voip.ms. I wonder if the customers they are calling are on AT&T and the caller id lookup on AT&T's side is empty for their number.

    Very possible.



  • @scottalanmiller said in VOIP.MS caller id unavailable:

    @syko24 said in VOIP.MS caller id unavailable:

    They used to has phone service with AT&T before I moved them to voip.ms. I wonder if the customers they are calling are on AT&T and the caller id lookup on AT&T's side is empty for their number.

    Very possible.

    No it is not. That is not how that works.

    Caller ID unavailable means no caller ID number was passed.

    Now if @syko24 means that the CID number is coming through, but the CID name is showing as unavailable, yes, that is possible. That would just be a receiving carrier issue.



  • @JaredBusch said in VOIP.MS caller id unavailable:

    @scottalanmiller said in VOIP.MS caller id unavailable:

    @syko24 said in VOIP.MS caller id unavailable:

    They used to has phone service with AT&T before I moved them to voip.ms. I wonder if the customers they are calling are on AT&T and the caller id lookup on AT&T's side is empty for their number.

    Very possible.

    No it is not. That is not how that works.

    Caller ID unavailable means no caller ID number was passed.

    Now if @syko24 means that the CID number is coming through, but the CID name is showing as unavailable, yes, that is possible. That would just be a receiving carrier issue.

    I have yet to see it for myself. Customers call my client back and tell them they did not answer the phone because the caller id showed up as unavailable. I believe there is no number or name in the caller id.



  • If I have my client call me on various phones I have with different carriers, I see everything you are supposed to see. I do not have an AT&T account so I have not been able to test it there yet.


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