IT reporting website for every day users
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My boss asked me to design a very neat and professional self-hosted website (probably word press) which my company will use to track outages and issues that have been reported to us in an effort to reduce call volume to our help desk. Do anyone of you have something similar setup or an alternative way to create a better solution?
EDIT: Needs to have a WYSIWYG editor.
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@wirestyle22 Do you have monitoring of any type in place currently? Most monitoring solutions should be able to produce a CSV file that you could automatically parse. It's what I'd do anyway.
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@wirestyle22 I think that would work fine. There are lots of things I think that would do this, so its all personal preference. Wordpress site, wiki, static html, ticket system and even online documentation like bookstack. If your strong and confident with wordpress then that is just as good.
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@travisdh1 We have solarwinds for IT, but this is for every day people. They can access the website to see what issues have been reported so they don't duplicate calls to the help desk.
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It definitely needs to be done automatically not manually. There are plenty of products out there that can do this type of monitoring and dashboards out of the box. Why setup a website to do it manually?
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@IRJ Can you provide examples I can test?
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@IRJ I'd be worried about flooding and users not using it because there is too much to see if it were automatic
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@wirestyle22 said in IT reporting website for every day users:
@IRJ Can you provide examples I can test?
It's not something I've worked with for quite a while so I can't really tell you what's the best right now. I'm sure someone on here can chime in. Here are some examples.
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@IRJ said in IT reporting website for every day users:
@wirestyle22 said in IT reporting website for every day users:
@IRJ Can you provide examples I can test?
It's not something I've worked with for quite a while so I can't really tell you what's the best right now. I'm sure someone on here can chime in. Here are some examples.
Yeah it's too in-depth for what I am looking to do. My boss just wants a list of reported issues.
Application is down in Citrix. We are aware of the issue and are currently working on it.
Internet outage at X site. This is an ISP problem that is being worked on.
It's actually almost more of a blog than it is true reporting
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@wirestyle22 said in IT reporting website for every day users:
@IRJ said in IT reporting website for every day users:
@wirestyle22 said in IT reporting website for every day users:
@IRJ Can you provide examples I can test?
It's not something I've worked with for quite a while so I can't really tell you what's the best right now. I'm sure someone on here can chime in. Here are some examples.
Yeah it's too in-depth for what I am looking to do. My boss just wants a list of reported issues.
Application is down in Citrix. We are aware of the issue and are currently working on it.
Internet outage at X site. This is an ISP problem that is being worked on.
It's actually almost more of a blog than it is true reporting
Ah ok I see
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@wirestyle22 I still think Wordpress is what you want for this. Its easy and quick enough for what your describing.
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@IRJ said in IT reporting website for every day users:
@wirestyle22 said in IT reporting website for every day users:
@IRJ said in IT reporting website for every day users:
@wirestyle22 said in IT reporting website for every day users:
@IRJ Can you provide examples I can test?
It's not something I've worked with for quite a while so I can't really tell you what's the best right now. I'm sure someone on here can chime in. Here are some examples.
Yeah it's too in-depth for what I am looking to do. My boss just wants a list of reported issues.
Application is down in Citrix. We are aware of the issue and are currently working on it.
Internet outage at X site. This is an ISP problem that is being worked on.
It's actually almost more of a blog than it is true reporting
Ah ok I see
Zabbix is something I am proposing though just as an FYI
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@stacksofplates I think an interesting project would be to create a shared directory that Ansible pulled from to create pages on the website per day and allow it to automatically organize the website. It seems like it would be possible to do. Just a thought.
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This is what we use
https://github.com/phpservermon/phpservermonIt can provide you with a Dashboard and also email and push notifications.
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@wirestyle22 said in IT reporting website for every day users:
@IRJ said in IT reporting website for every day users:
@wirestyle22 said in IT reporting website for every day users:
@IRJ Can you provide examples I can test?
It's not something I've worked with for quite a while so I can't really tell you what's the best right now. I'm sure someone on here can chime in. Here are some examples.
Yeah it's too in-depth for what I am looking to do. My boss just wants a list of reported issues.
Application is down in Citrix. We are aware of the issue and are currently working on it.
Internet outage at X site. This is an ISP problem that is being worked on.
It's actually almost more of a blog than it is true reporting
Something simple could easily be static HTML page. But WordPress would likely be easy enough.
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@wirestyle22 said in IT reporting website for every day users:
@stacksofplates I think an interesting project would be to create a shared directory that Ansible pulled from to create pages on the website per day and allow it to automatically organize the website. It seems like it would be possible to do. Just a thought.
Totally over complicated.
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@JaredBusch said in IT reporting website for every day users:
@wirestyle22 said in IT reporting website for every day users:
@stacksofplates I think an interesting project would be to create a shared directory that Ansible pulled from to create pages on the website per day and allow it to automatically organize the website. It seems like it would be possible to do. Just a thought.
Totally over complicated.
It sure is
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use any basic wiki they all have an "edit" mode.
Wordpress is real overkill.
Even wiki.js without a super fancy WYSIWYG can easily be formatted. THe need for WYSIWYG is crazy for this. You need very minimal formatting for a simple alert page.
Markdown (what wiki.js uses) woudl be simple for it. No need for a database instance or anything.
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@JaredBusch said in IT reporting website for every day users:
use any basic wiki they all have an "edit" mode.
Wordpress is real overkill.
Even wiki.js without a super fancy WYSIWYG can easily be formatted. THe need for WYSIWYG is crazy for this. You need very minimal formatting for a simple alert page.
Markdown (what wiki.js uses) woudl be simple for it. No need for a database instance or anything.
My boss specified that he wanted "any user" to be able to edit it. They aren't going to be able to handle markdown. I suggested Bookstack because as far as I have seen its the best wiki with a WYSIWYG editor
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@wirestyle22 said in IT reporting website for every day users:
@JaredBusch said in IT reporting website for every day users:
use any basic wiki they all have an "edit" mode.
Wordpress is real overkill.
Even wiki.js without a super fancy WYSIWYG can easily be formatted. THe need for WYSIWYG is crazy for this. You need very minimal formatting for a simple alert page.
Markdown (what wiki.js uses) woudl be simple for it. No need for a database instance or anything.
My boss specified that he wanted "any user" to be able to edit it. They aren't going to be able to handle markdown. I suggested Bookstack because as far as I have seen its the best wiki with a WYSIWYG editor
Your boss is an idiot.
"any user" should never do this. it isan IT status page. IT updates it.
